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The billing account can be managed independently of admin access — for example, an accounting department can be the billing contact without needing any admin access to the store itself.",{"type":343,"attrs":355,"content":356},{"level":345,"textAlign":59},[357],{"text":358,"type":332},"Who should pay for Foxy",{"type":327,"attrs":360,"content":361},{"textAlign":59},[362],{"text":363,"type":332},"A few recommendations to avoid billing headaches:",{"type":365,"content":366},"bullet_list",[367,375,382,389],{"type":368,"content":369},"list_item",[370],{"type":327,"attrs":371,"content":372},{"textAlign":59},[373],{"text":374,"type":332},"The business using Foxy should be the one paying for the subscription.",{"type":368,"content":376},[377],{"type":327,"attrs":378,"content":379},{"textAlign":59},[380],{"text":381,"type":332},"A web developer or agency building the store generally should not pay for Foxy on a client’s behalf.",{"type":368,"content":383},[384],{"type":327,"attrs":385,"content":386},{"textAlign":59},[387],{"text":388,"type":332},"The person whose name is on the credit card should be the one receiving the email receipts, since those receipts contain the links used to update payment info or cancel the subscription.",{"type":368,"content":390},[391],{"type":327,"attrs":392,"content":393},{"textAlign":59},[394],{"text":395,"type":332},"A single email address can only be associated with one billing account. If a developer pays for multiple clients’ stores using their own email address, each client’s card gets overwritten by the next, and billing gets tangled between clients.",{"type":343,"attrs":397,"content":398},{"level":345,"textAlign":59},[399],{"text":400,"type":332},"Related actions",{"type":365,"content":402},[403,414,425,436],{"type":368,"content":404},[405],{"type":327,"attrs":406,"content":407},{"textAlign":59},[408],{"text":409,"type":332,"marks":410},"Update your Foxy subscription billing information",[411],{"type":337,"attrs":412},{"href":413,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fupdate-your-foxy-subscription-billing-information\u002F",{"type":368,"content":415},[416],{"type":327,"attrs":417,"content":418},{"textAlign":59},[419],{"text":420,"type":332,"marks":421},"Transfer your Foxy subscription to a different email address",[422],{"type":337,"attrs":423},{"href":424,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Ftransfer-your-foxy-subscription-to-a-different-email-address\u002F",{"type":368,"content":426},[427],{"type":327,"attrs":428,"content":429},{"textAlign":59},[430],{"text":431,"type":332,"marks":432},"Cancel your Foxy subscription",[433],{"type":337,"attrs":434},{"href":435,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fcancel-your-foxy-subscription\u002F",{"type":368,"content":437},[438],{"type":327,"attrs":439,"content":440},{"textAlign":59},[441],{"text":442,"type":332,"marks":443},"Change your Foxy subscription plan",[444],{"type":337,"attrs":445},{"href":446,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fchange-your-foxy-subscription-plan\u002F",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":448},{},"What the Foxy billing account is, how it differs from your admin login, and who should be paying for your subscription.","5f5b6dbf-8ee7-40a5-b59a-5c7908678309",[],"billing-overview","help\u002Farticles\u002Fbilling-overview",-3590,[],2659,"94c24682-ef87-4ee9-8868-857a342cffd9",[],{"html":460,"sections":461,"segments":469},"\u003Cp>Your Foxy billing account — the one used to pay for your Foxy subscription — is separate from the admin login you use to access the \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\" class=\"\">Foxy admin\u003C\u002Fa>. This means the password for one may be different from the password for the other.\u003C\u002Fp>\u003Csection id=\"admin-login-vs-billing-account\" data-title=\"Admin login vs. billing account\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"admin-login-vs-billing-account\">Admin login vs. billing account\u003C\u002Fh2>\u003Cp>Signing in to the Foxy admin and paying for your Foxy subscription are two different systems. The billing account can be managed independently of admin access — for example, an accounting department can be the billing contact without needing any admin access to the store itself.\u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"who-should-pay-for-foxy\" data-title=\"Who should pay for Foxy\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"who-should-pay-for-foxy\">Who should pay for Foxy\u003C\u002Fh2>\u003Cp>A few recommendations to avoid billing headaches:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>The business using Foxy should be the one paying for the subscription.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>A web developer or agency building the store generally should not pay for Foxy on a client’s behalf.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The person whose name is on the credit card should be the one receiving the email receipts, since those receipts contain the links used to update payment info or cancel the subscription.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>A single email address can only be associated with one billing account. If a developer pays for multiple clients’ stores using their own email address, each client’s card gets overwritten by the next, and billing gets tangled between clients.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>\u003Csection id=\"related-actions\" data-title=\"Related actions\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"related-actions\">Related actions\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>\u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fupdate-your-foxy-subscription-billing-information\u002F\" class=\"\">Update your Foxy subscription billing information\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Ftransfer-your-foxy-subscription-to-a-different-email-address\u002F\" class=\"\">Transfer your Foxy subscription to a different email address\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fcancel-your-foxy-subscription\u002F\" class=\"\">Cancel your Foxy subscription\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fchange-your-foxy-subscription-plan\u002F\" class=\"\">Change your Foxy subscription plan\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>",[462,465,467],{"id":463,"title":348,"level":464},"admin-login-vs-billing-account","H2",{"id":466,"title":358,"level":464},"who-should-pay-for-foxy",{"id":468,"title":400,"level":464},"related-actions",[470],{"type":471,"content":472},"html","\u003Cp>Your Foxy billing account — the one used to pay for your Foxy subscription — is separate from the admin login you use to access the \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\" class=\"\">Foxy admin\u003C\u002Fa>. This means the password for one may be different from the password for the other.\u003C\u002Fp>\u003Ch2>Admin login vs. billing account\u003C\u002Fh2>\u003Cp>Signing in to the Foxy admin and paying for your Foxy subscription are two different systems. The billing account can be managed independently of admin access — for example, an accounting department can be the billing contact without needing any admin access to the store itself.\u003C\u002Fp>\u003Ch2>Who should pay for Foxy\u003C\u002Fh2>\u003Cp>A few recommendations to avoid billing headaches:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>The business using Foxy should be the one paying for the subscription.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>A web developer or agency building the store generally should not pay for Foxy on a client’s behalf.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The person whose name is on the credit card should be the one receiving the email receipts, since those receipts contain the links used to update payment info or cancel the subscription.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>A single email address can only be associated with one billing account. If a developer pays for multiple clients’ stores using their own email address, each client’s card gets overwritten by the next, and billing gets tangled between clients.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Related actions\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>\u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fupdate-your-foxy-subscription-billing-information\u002F\" class=\"\">Update your Foxy subscription billing information\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Ftransfer-your-foxy-subscription-to-a-different-email-address\u002F\" class=\"\">Transfer your Foxy subscription to a different email address\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fcancel-your-foxy-subscription\u002F\" class=\"\">Cancel your Foxy subscription\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fchange-your-foxy-subscription-plan\u002F\" class=\"\">Change your Foxy subscription plan\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"name":474,"created_at":475,"published_at":476,"updated_at":477,"id":478,"uuid":47,"content":479,"slug":48,"full_slug":48,"sort_by_date":59,"position":658,"tag_list":659,"is_startpage":24,"parent_id":59,"meta_data":59,"group_id":660,"first_published_at":661,"release_id":59,"lang":65,"path":59,"alternates":662,"default_full_slug":59,"translated_slugs":59},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":480,"_uid":483,"title":484,"action":485,"fields":486,"method":634,"columns":635,"subtitle":649,"component":48,"button_text":655,"submit_title":656,"submit_subtitle":657},{"_uid":481,"title":474,"plugin":482,"description":13},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to help.","https:\u002F\u002Fusebasin.com\u002Ff\u002F029f48d65402",[487,492,496,605,608,613,628],{"_uid":488,"name":489,"type":332,"label":490,"options":13,"required":33,"component":491,"placeholder":13},"9a70b226-2036-4f90-a052-b3efa61c5896","name","Name","form___field",{"_uid":493,"name":494,"type":494,"label":495,"options":13,"required":33,"component":491,"placeholder":13},"86ba35be-ff43-4a28-8633-14052a8f6622","email","Email Address",{"_uid":497,"name":498,"type":499,"label":500,"options":501,"required":33,"component":491,"conditions":502,"placeholder":13},"3f827475-492c-4f97-aa1e-2386ac263b6c","topic","select","Topic","Presales, Support, Billing, Partnerships, Order Enquiry, Other",[503,559,569,576,584,592,598],{"_uid":504,"equals":505,"fields":506,"component":558},"e21d97dd-e68e-4fa6-ba97-bc40f3041dde","Order Enquiry",[507],{"_uid":508,"body":509,"type":556,"title":13,"component":557},"b64992bc-6d53-48b8-b7a0-d81e5a062e50",{"type":324,"content":510},[511],{"type":327,"content":512},[513,515,522,524,526,527,532,534,539,547,549,554],{"text":514,"type":332},"We are ",{"text":516,"type":332,"marks":517},"Foxy.io",[518],{"type":337,"attrs":519},{"href":520,"uuid":59,"anchor":59,"custom":521,"target":59,"linktype":31},"http:\u002F\u002FFoxy.io",{},{"text":523,"type":332},", an ecommerce platform powering ecommerce for other merchants. We do not sell products, and are unable to assist with questions about order statuses or refunds for any merchants using our platform. Please contact the merchant you ordered from for assistance. If you’d like to report a store using Foxy for fraudulent practices, please select ‘other’ in the subject.",{"type":525},"hard_break",{"type":525},{"text":528,"type":332,"marks":529},"NOTE:",[530],{"type":531},"bold",{"text":533,"type":332}," We are ",{"text":535,"type":332,"marks":536},"not ",[537],{"type":538},"italic",{"text":540,"type":332,"marks":541},"Foxy.in",[542,546],{"type":337,"attrs":543},{"href":544,"uuid":59,"anchor":59,"custom":545,"target":59,"linktype":31},"http:\u002F\u002FFoxy.in",{},{"type":538},{"text":548,"type":332},". We are not in any way affiliated with ",{"text":540,"type":332,"marks":550},[551],{"type":337,"attrs":552},{"href":544,"uuid":59,"anchor":59,"custom":553,"target":59,"linktype":31},{},{"text":555,"type":332},", and cannot help in any way with your order from that website.","danger","global___alert","form___condition",{"_uid":560,"equals":561,"fields":562,"component":558},"8765c3e1-25cf-44aa-b8ea-fc6094acf9c3","Presales",[563],{"_uid":564,"name":565,"type":566,"label":13,"options":13,"required":24,"component":491,"conditions":567,"placeholder":13,"default_value":568},"cf464f8e-d643-4f6e-af29-d3abffaf7380","department_email_address","hidden",[],"hello@foxy.io",{"_uid":570,"equals":208,"fields":571,"component":558},"4007b6d8-77e5-421d-bd1e-6f336dd853fb",[572],{"_uid":573,"name":565,"type":566,"label":13,"options":13,"required":24,"component":491,"conditions":574,"placeholder":13,"default_value":575},"7b4c6aa5-a68c-45e0-9ce1-0a36af10c0c2",[],"help@foxy.io",{"_uid":577,"equals":578,"fields":579,"component":558},"1dbb8f11-613d-43cd-9e09-1b94f6e19219","Billing",[580],{"_uid":581,"name":565,"type":566,"label":13,"options":13,"required":24,"component":491,"conditions":582,"placeholder":13,"default_value":583},"a0ac0d1b-bc4f-4a6c-a682-581d450b0b73",[],"help+billing@foxy.io",{"_uid":585,"equals":586,"fields":587,"component":558},"a0a53a50-7172-4a29-ba58-181e38874e12","Partnerships",[588],{"_uid":589,"name":565,"type":566,"label":13,"options":13,"required":24,"component":491,"conditions":590,"placeholder":13,"default_value":591},"7aa011d9-f374-4aed-b5a5-929b54aaf152",[],"partners@foxy.io",{"_uid":593,"equals":505,"fields":594,"component":558},"a4cd431f-25d5-41c7-bfdc-02c908c8fb47",[595],{"_uid":596,"name":565,"type":566,"label":13,"options":13,"required":24,"component":491,"conditions":597,"placeholder":13,"default_value":568},"f5d52168-d6ae-451b-94ee-2ced1cbd28ad",[],{"_uid":599,"equals":600,"fields":601,"component":558},"25aba1ed-eb41-4bbc-aa89-f7a7167ea86e","Other",[602],{"_uid":603,"name":565,"type":566,"label":13,"options":13,"required":24,"component":491,"conditions":604,"placeholder":13,"default_value":568},"f40dfaef-c203-4b71-bf4e-e1b43cef192b",[],{"_uid":606,"component":607},"e9c53a05-f40a-4510-aaf8-bc072a235a0c","form___subject",{"_uid":609,"name":610,"type":611,"label":612,"options":13,"required":33,"component":491,"placeholder":13},"a4c4d385-fff4-4978-99fb-b68cfea623d6","message","textarea","Message",{"_uid":614,"name":615,"type":499,"label":616,"options":617,"required":33,"component":491,"conditions":618,"placeholder":13},"8a3c9f85-f438-427d-9c7a-d7b295a14b5b","existing_user","Are you an existing user?","No, Yes",[619],{"_uid":620,"equals":621,"fields":622,"component":558},"115933d6-262a-4b59-8fa8-579c5ad73de1","Yes",[623],{"_uid":624,"name":625,"type":332,"label":626,"options":13,"required":33,"component":491,"conditions":627,"placeholder":13},"44b6ff23-98f0-4e95-b7f5-c23e06415c2d","subdomain","Store Subdomain",[],{"_uid":629,"name":630,"type":499,"label":631,"options":632,"required":33,"component":491,"conditions":633,"placeholder":13},"922a5cef-3af2-4113-8855-36c7910e3ee3","user_type","What type of user are you?","Developer, Designer, Merchant",[],"POST",[636],{"_uid":637,"text":638,"title":647,"component":648},"7323b90d-a93a-4bf1-baa9-20d0b7ead61b",{"type":324,"content":639},[640],{"type":327,"content":641},[642,644,645],{"text":643,"type":332},"855.369.9227",{"type":525},{"text":646,"type":332},"9:30am-6pm Central M-F","Pre-sales, Sales, & Partnerships","contact___footer_column",{"type":324,"content":650},[651],{"type":327,"content":652},[653],{"text":654,"type":332},"Get in touch to get help from our friendly support team.","Submit","Success!","Your email has been received. We'll get back to you as soon as we can, but it might take a business day. If you don't hear back from us in a timely manner, please check your spam folder to ensure our reply didn't go there.",-80,[],"2fd9fb7d-a48a-4184-acfd-30022d8d6f08","2022-09-23T20:10:45.360Z",[],[288,664],{"name":578,"created_at":665,"published_at":666,"updated_at":667,"id":668,"uuid":450,"content":669,"slug":683,"full_slug":684,"sort_by_date":59,"position":685,"tag_list":686,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":687,"first_published_at":688,"release_id":59,"lang":65,"path":59,"alternates":689,"default_full_slug":59,"translated_slugs":59},"2023-01-19T16:00:21.447Z","2023-12-28T18:22:29.927Z","2023-12-28T18:22:29.941Z",28223,{"_uid":670,"icon":671,"name":578,"guides":672,"pinned":24,"summary":673,"category":13,"component":297,"blog_posts":674,"content_hub":24,"icon_custom":675,"case_studies":676,"faq_sections":677,"help_articles":678,"featured_guides":679,"mailbox_category":13,"featured_articles":680,"featured_blog_posts":681,"featured_case_studies":682},"a0a8ddf3-999a-4ea1-aea5-db7de53ce9ba","fa-credit-card",[],"Learn about Foxy's plans and how to manage your paid subscription.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"filename":13,"copyright":59,"fieldtype":81},[],[],[],[],[],[],[],"billing","help\u002Fcategories\u002Fbilling",200,[],"1ff2825d-7c0a-477a-9b21-478e2ff720a3","2023-01-19T17:25:31.225Z",[],{},1784562218959]