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When the customer clicks the link and completes the checkout, the subscription end date is set and it will no longer process.",{"type":327,"attrs":389,"content":390},{"textAlign":59},[391,393,398],{"text":392,"type":332},"The cancellation link uses the ",{"text":394,"type":332,"marks":395},"sub_cancel",[396],{"type":397},"code",{"text":399,"type":332}," parameter to determine when the subscription ends:",{"type":401,"content":402},"table",[403,424,445],{"type":404,"content":405},"tableRow",[406,416],{"type":407,"attrs":408,"content":410},"tableHeader",{"colspan":409,"rowspan":409,"colwidth":59},1,[411],{"type":327,"attrs":412,"content":413},{"textAlign":59},[414],{"text":415,"type":332},"Value",{"type":407,"attrs":417,"content":418},{"colspan":409,"rowspan":409,"colwidth":59},[419],{"type":327,"attrs":420,"content":421},{"textAlign":59},[422],{"text":423,"type":332},"Behaviour",{"type":404,"content":425},[426,437],{"type":427,"attrs":428,"content":429},"tableCell",{"colspan":409,"rowspan":409,"colwidth":59,"backgroundColor":59},[430],{"type":327,"attrs":431,"content":432},{"textAlign":59},[433],{"text":434,"type":332,"marks":435},"sub_cancel=true",[436],{"type":397},{"type":427,"attrs":438,"content":439},{"colspan":409,"rowspan":409,"colwidth":59,"backgroundColor":59},[440],{"type":327,"attrs":441,"content":442},{"textAlign":59},[443],{"text":444,"type":332},"Sets the subscription end date to tomorrow",{"type":404,"content":446},[447,457],{"type":427,"attrs":448,"content":449},{"colspan":409,"rowspan":409,"colwidth":59,"backgroundColor":59},[450],{"type":327,"attrs":451,"content":452},{"textAlign":59},[453],{"text":454,"type":332,"marks":455},"sub_cancel=next_transaction_date",[456],{"type":397},{"type":427,"attrs":458,"content":459},{"colspan":409,"rowspan":409,"colwidth":59,"backgroundColor":59},[460],{"type":327,"attrs":461,"content":462},{"textAlign":59},[463],{"text":464,"type":332},"Sets the subscription end date to the next scheduled billing date",{"type":327,"attrs":466,"content":467},{"textAlign":59},[468,470,473,475,479],{"text":469,"type":332},"The default is ",{"text":434,"type":332,"marks":471},[472],{"type":397},{"text":474,"type":332},". If your store offers memberships or other access-based subscriptions where the customer has already paid for the current period, consider changing the default to ",{"text":476,"type":332,"marks":477},"next_transaction_date",[478],{"type":397},{"text":480,"type":332}," so the customer retains access until the end of the period they’ve paid for.",{"type":327,"attrs":482,"content":483},{"textAlign":59},[484],{"text":485,"type":332},"To change the default cancellation behaviour:",{"type":487,"attrs":488,"content":489},"ordered_list",{"order":409},[490,504,522,538,554],{"type":351,"content":491},[492],{"type":327,"attrs":493,"content":494},{"textAlign":59},[495,497],{"text":496,"type":332},"Go to the ",{"text":498,"type":332,"marks":499},"Foxy admin",[500],{"type":501,"attrs":502},"link",{"href":503,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Fadmin.foxy.io\u002F",{"type":351,"content":505},[506],{"type":327,"attrs":507,"content":508},{"textAlign":59},[509,511,516,518],{"text":510,"type":332},"Go to ",{"text":512,"type":332,"marks":513},"Settings",[514],{"type":515},"bold",{"text":517,"type":332}," then ",{"text":519,"type":332,"marks":520},"Language",[521],{"type":515},{"type":351,"content":523},[524],{"type":327,"attrs":525,"content":526},{"textAlign":59},[527,529,533,535],{"text":528,"type":332},"Expand the ",{"text":530,"type":332,"marks":531},"Email",[532],{"type":515},{"text":534,"type":332}," section and search for ",{"text":434,"type":332,"marks":536},[537],{"type":397},{"type":351,"content":539},[540],{"type":327,"attrs":541,"content":542},{"textAlign":59},[543,545,549,551],{"text":544,"type":332},"Update both instances from ",{"text":546,"type":332,"marks":547},"true",[548],{"type":397},{"text":550,"type":332}," to ",{"text":476,"type":332,"marks":552},[553],{"type":397},{"type":351,"content":555},[556],{"type":327,"attrs":557,"content":558},{"textAlign":59},[559],{"text":560,"type":332},"Save your changes",{"type":336,"attrs":562,"content":564},{"level":563,"textAlign":59},3,[565],{"text":566,"type":332},"Requiring past due payment before cancellation",{"type":327,"attrs":568,"content":569},{"textAlign":59},[570],{"text":571,"type":332},"If a customer has a past due amount on their subscription, you can require them to pay it before they are able to cancel. To enable this:",{"type":487,"attrs":573,"content":574},{"order":409},[575,585,595],{"type":351,"content":576},[577],{"type":327,"attrs":578,"content":579},{"textAlign":59},[580,581],{"text":496,"type":332},{"text":498,"type":332,"marks":582},[583],{"type":501,"attrs":584},{"href":503,"uuid":59,"anchor":59,"target":59,"linktype":31},{"type":351,"content":586},[587],{"type":327,"attrs":588,"content":589},{"textAlign":59},[590,591],{"text":510,"type":332},{"text":592,"type":332,"marks":593},"Advanced Settings",[594],{"type":515},{"type":351,"content":596},[597],{"type":327,"attrs":598,"content":599},{"textAlign":59},[600,602],{"text":601,"type":332},"Check ",{"text":603,"type":332,"marks":604},"Prevent customer-initiated modification, replacement, and cancellation if past-due is present",[605],{"type":515},{"type":327,"attrs":607,"content":608},{"textAlign":59},[609],{"text":610,"type":332},"If this is enabled and a customer has a past due balance, they will not be able to cancel until the balance is cleared. You will need to cancel the subscription on their behalf through the admin, or clear the past due amount first.",{"type":334},{"type":336,"attrs":613,"content":614},{"level":338,"textAlign":59},[615],{"text":616,"type":332},"Admin cancellation",{"type":327,"attrs":618,"content":619},{"textAlign":59},[620],{"text":621,"type":332},"To cancel a subscription as a store admin:",{"type":487,"attrs":623,"content":624},{"order":409},[625,635,645,652,665],{"type":351,"content":626},[627],{"type":327,"attrs":628,"content":629},{"textAlign":59},[630,631],{"text":496,"type":332},{"text":498,"type":332,"marks":632},[633],{"type":501,"attrs":634},{"href":503,"uuid":59,"anchor":59,"target":59,"linktype":31},{"type":351,"content":636},[637],{"type":327,"attrs":638,"content":639},{"textAlign":59},[640,641],{"text":510,"type":332},{"text":642,"type":332,"marks":643},"Subscriptions",[644],{"type":515},{"type":351,"content":646},[647],{"type":327,"attrs":648,"content":649},{"textAlign":59},[650],{"text":651,"type":332},"Click on the desired subscription",{"type":351,"content":653},[654],{"type":327,"attrs":655,"content":656},{"textAlign":59},[657,659,663],{"text":658,"type":332},"Set the ",{"text":660,"type":332,"marks":661},"End date",[662],{"type":515},{"text":664,"type":332}," to the date you want the subscription to stop processing",{"type":351,"content":666},[667],{"type":327,"attrs":668,"content":669},{"textAlign":59},[670],{"text":671,"type":332},"Save the subscription",{"type":334},{"type":336,"attrs":674,"content":675},{"level":338,"textAlign":59},[676],{"text":677,"type":332},"Notes",{"type":348,"content":679},[680,687,694],{"type":351,"content":681},[682],{"type":327,"attrs":683,"content":684},{"textAlign":59},[685],{"text":686,"type":332},"When a subscription is cancelled, its end date is set to either tomorrow or the next transaction date. The subscription is not immediately deleted.",{"type":351,"content":688},[689],{"type":327,"attrs":690,"content":691},{"textAlign":59},[692],{"text":693,"type":332},"If a subscription’s end date falls on a scheduled billing date, it will be cancelled before that payment is taken. Set the end date to the day after the last payment you want to collect.",{"type":351,"content":695},[696],{"type":327,"attrs":697,"content":698},{"textAlign":59},[699,701,705],{"text":700,"type":332},"PayPal Express (non-Reference Transactions) does not support subscription modification via ",{"text":702,"type":332,"marks":703},"sub_token",[704],{"type":397},{"text":706,"type":332},". Foxy strongly recommends using the Reference Transaction option for PayPal Express Checkout.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":708},{},"How customers and store admins can cancel a subscription in Foxy.","4bbad619-ca8e-4557-b780-5e309a660036",[],"cancel-a-subscription","help\u002Farticles\u002Fcancel-a-subscription",-2120,[],2659,"294e7d42-e924-456a-9b3b-fc33e5416b15","2026-06-10T20:22:19.630Z",[],{"html":721,"sections":722,"segments":735},"\u003Cp>Subscriptions in Foxy can be cancelled by the customer via a link in their receipt email, or by a store admin through the Foxy admin.\u003C\u002Fp>\u003Chr>\u003Csection id=\"what-the-checkout-looks-like\" data-title=\"What the checkout looks like\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"what-the-checkout-looks-like\">What the checkout looks like\u003C\u002Fh2>\u003Cp>When a customer clicks the cancellation link, they land on a stripped-down version of the checkout built only for this purpose. It shows just three things:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>The email and password authentication fields.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The cart, showing what’s included in the subscription.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>A button that would normally say “checkout,” relabeled “Cancel My Subscription.”\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>The customer’s password is still required to confirm the cancellation, even though no payment is involved — this prevents someone from canceling a subscription they aren’t authorized to modify. The button text can be changed from your store’s language settings.\u003C\u002Fp>\u003Chr>\u003C\u002Fsection>\u003Csection id=\"customer-cancellation\" data-title=\"Customer cancellation\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"customer-cancellation\">Customer cancellation\u003C\u002Fh2>\u003Cp>By default, Foxy includes a cancellation link in every subscription receipt email. When the customer clicks the link and completes the checkout, the subscription end date is set and it will no longer process.\u003C\u002Fp>\u003Cp>The cancellation link uses the \u003Ccode class=\"badge bg-soft-danger text-danger\">sub_cancel\u003C\u002Fcode> parameter to determine when the subscription ends:\u003C\u002Fp>\u003Cdiv class=\"table-responsive w-100\">\u003Ctable class=\"table table-lg table-bordered my-5\">\u003Cthead class=\"thead-light\">\u003Ctr>\u003Cth>\u003Cp>Value\u003C\u002Fp>\u003C\u002Fth>\u003Cth>\u003Cp>Behaviour\u003C\u002Fp>\u003C\u002Fth>\u003C\u002Ftr>\u003C\u002Fthead>\u003Ctbody>\u003Ctr>\u003Ctd>\u003Cp>\u003Ccode class=\"badge bg-soft-danger text-danger\">sub_cancel=true\u003C\u002Fcode>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd>\u003Cp>Sets the subscription end date to tomorrow\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd>\u003Cp>\u003Ccode class=\"badge bg-soft-danger text-danger\">sub_cancel=next_transaction_date\u003C\u002Fcode>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd>\u003Cp>Sets the subscription end date to the next scheduled billing date\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003C\u002Ftbody>\u003C\u002Ftable>\u003C\u002Fdiv>\u003Cp>The default is \u003Ccode class=\"badge bg-soft-danger text-danger\">sub_cancel=true\u003C\u002Fcode>. If your store offers memberships or other access-based subscriptions where the customer has already paid for the current period, consider changing the default to \u003Ccode class=\"badge bg-soft-danger text-danger\">next_transaction_date\u003C\u002Fcode> so the customer retains access until the end of the period they’ve paid for.\u003C\u002Fp>\u003Cp>To change the default cancellation behaviour:\u003C\u002Fp>\u003Col class=\"step step-icon-sm step-dashed step-border-last-0 mt-3\">\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">1\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Go to the \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\u002F\" class=\"\">Foxy admin\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">2\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Go to \u003Cstrong>Settings\u003C\u002Fstrong> then \u003Cstrong>Language\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">3\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Expand the \u003Cstrong>Email\u003C\u002Fstrong> section and search for \u003Ccode class=\"badge bg-soft-danger text-danger\">sub_cancel=true\u003C\u002Fcode>\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">4\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Update both instances from \u003Ccode class=\"badge bg-soft-danger text-danger\">true\u003C\u002Fcode> to \u003Ccode class=\"badge bg-soft-danger text-danger\">next_transaction_date\u003C\u002Fcode>\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">5\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Save your changes\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fsection>\u003Csection id=\"requiring-past-due-payment-before-cancellation\" data-title=\"Requiring past due payment before cancellation\" data-title-node=\"H3\">\u003Ch3 data-anchor-id=\"requiring-past-due-payment-before-cancellation\">Requiring past due payment before cancellation\u003C\u002Fh3>\u003Cp>If a customer has a past due amount on their subscription, you can require them to pay it before they are able to cancel. To enable this:\u003C\u002Fp>\u003Col class=\"step step-icon-sm step-dashed step-border-last-0 mt-3\">\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">1\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Go to the \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\u002F\" class=\"\">Foxy admin\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">2\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Go to \u003Cstrong>Advanced Settings\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">3\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Check \u003Cstrong>Prevent customer-initiated modification, replacement, and cancellation if past-due is present\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>If this is enabled and a customer has a past due balance, they will not be able to cancel until the balance is cleared. You will need to cancel the subscription on their behalf through the admin, or clear the past due amount first.\u003C\u002Fp>\u003Chr>\u003C\u002Fsection>\u003Csection id=\"admin-cancellation\" data-title=\"Admin cancellation\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"admin-cancellation\">Admin cancellation\u003C\u002Fh2>\u003Cp>To cancel a subscription as a store admin:\u003C\u002Fp>\u003Col class=\"step step-icon-sm step-dashed step-border-last-0 mt-3\">\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">1\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Go to the \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\u002F\" class=\"\">Foxy admin\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">2\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Go to \u003Cstrong>Subscriptions\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">3\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Click on the desired subscription\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">4\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Set the \u003Cstrong>End date\u003C\u002Fstrong> to the date you want the subscription to stop processing\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">5\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Save the subscription\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Fol>\u003Chr>\u003C\u002Fsection>\u003Csection id=\"notes\" data-title=\"Notes\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"notes\">Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>When a subscription is cancelled, its end date is set to either tomorrow or the next transaction date. The subscription is not immediately deleted.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If a subscription’s end date falls on a scheduled billing date, it will be cancelled before that payment is taken. Set the end date to the day after the last payment you want to collect.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>PayPal Express (non-Reference Transactions) does not support subscription modification via \u003Ccode class=\"badge bg-soft-danger text-danger\">sub_token\u003C\u002Fcode>. Foxy strongly recommends using the Reference Transaction option for PayPal Express Checkout.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>",[723,726,728,731,733],{"id":724,"title":341,"level":725},"what-the-checkout-looks-like","H2",{"id":727,"title":382,"level":725},"customer-cancellation",{"id":729,"title":566,"level":730},"requiring-past-due-payment-before-cancellation","H3",{"id":732,"title":616,"level":725},"admin-cancellation",{"id":734,"title":677,"level":725},"notes",[736],{"type":737,"content":738},"html","\u003Cp>Subscriptions in Foxy can be cancelled by the customer via a link in their receipt email, or by a store admin through the Foxy admin.\u003C\u002Fp>\u003Chr>\u003Ch2>What the checkout looks like\u003C\u002Fh2>\u003Cp>When a customer clicks the cancellation link, they land on a stripped-down version of the checkout built only for this purpose. It shows just three things:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>The email and password authentication fields.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The cart, showing what’s included in the subscription.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>A button that would normally say “checkout,” relabeled “Cancel My Subscription.”\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>The customer’s password is still required to confirm the cancellation, even though no payment is involved — this prevents someone from canceling a subscription they aren’t authorized to modify. The button text can be changed from your store’s language settings.\u003C\u002Fp>\u003Chr>\u003Ch2>Customer cancellation\u003C\u002Fh2>\u003Cp>By default, Foxy includes a cancellation link in every subscription receipt email. When the customer clicks the link and completes the checkout, the subscription end date is set and it will no longer process.\u003C\u002Fp>\u003Cp>The cancellation link uses the \u003Ccode class=\"badge bg-soft-danger text-danger\">sub_cancel\u003C\u002Fcode> parameter to determine when the subscription ends:\u003C\u002Fp>\u003Cdiv class=\"table-responsive w-100\">\u003Ctable class=\"table table-lg table-bordered my-5\">\u003Cthead>\u003Ctr>\u003Cth>\u003Cp>Value\u003C\u002Fp>\u003C\u002Fth>\u003Cth>\u003Cp>Behaviour\u003C\u002Fp>\u003C\u002Fth>\u003C\u002Ftr>\u003C\u002Fthead>\u003Ctbody>\u003Ctr>\u003Ctd>\u003Cp>\u003Ccode class=\"badge bg-soft-danger text-danger\">sub_cancel=true\u003C\u002Fcode>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd>\u003Cp>Sets the subscription end date to tomorrow\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003Ctr>\u003Ctd>\u003Cp>\u003Ccode class=\"badge bg-soft-danger text-danger\">sub_cancel=next_transaction_date\u003C\u002Fcode>\u003C\u002Fp>\u003C\u002Ftd>\u003Ctd>\u003Cp>Sets the subscription end date to the next scheduled billing date\u003C\u002Fp>\u003C\u002Ftd>\u003C\u002Ftr>\u003C\u002Ftbody>\u003C\u002Ftable>\u003C\u002Fdiv>\u003Cp>The default is \u003Ccode class=\"badge bg-soft-danger text-danger\">sub_cancel=true\u003C\u002Fcode>. If your store offers memberships or other access-based subscriptions where the customer has already paid for the current period, consider changing the default to \u003Ccode class=\"badge bg-soft-danger text-danger\">next_transaction_date\u003C\u002Fcode> so the customer retains access until the end of the period they’ve paid for.\u003C\u002Fp>\u003Cp>To change the default cancellation behaviour:\u003C\u002Fp>\u003Col order=\"1\">\u003Cli>\u003Cp>Go to the \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\u002F\" class=\"\">Foxy admin\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Go to \u003Cstrong>Settings\u003C\u002Fstrong> then \u003Cstrong>Language\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Expand the \u003Cstrong>Email\u003C\u002Fstrong> section and search for \u003Ccode class=\"badge bg-soft-danger text-danger\">sub_cancel=true\u003C\u002Fcode>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Update both instances from \u003Ccode class=\"badge bg-soft-danger text-danger\">true\u003C\u002Fcode> to \u003Ccode class=\"badge bg-soft-danger text-danger\">next_transaction_date\u003C\u002Fcode>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Save your changes\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Ch3>Requiring past due payment before cancellation\u003C\u002Fh3>\u003Cp>If a customer has a past due amount on their subscription, you can require them to pay it before they are able to cancel. To enable this:\u003C\u002Fp>\u003Col order=\"1\">\u003Cli>\u003Cp>Go to the \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\u002F\" class=\"\">Foxy admin\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Go to \u003Cstrong>Advanced Settings\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Check \u003Cstrong>Prevent customer-initiated modification, replacement, and cancellation if past-due is present\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>If this is enabled and a customer has a past due balance, they will not be able to cancel until the balance is cleared. You will need to cancel the subscription on their behalf through the admin, or clear the past due amount first.\u003C\u002Fp>\u003Chr>\u003Ch2>Admin cancellation\u003C\u002Fh2>\u003Cp>To cancel a subscription as a store admin:\u003C\u002Fp>\u003Col order=\"1\">\u003Cli>\u003Cp>Go to the \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\u002F\" class=\"\">Foxy admin\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Go to \u003Cstrong>Subscriptions\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Click on the desired subscription\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Set the \u003Cstrong>End date\u003C\u002Fstrong> to the date you want the subscription to stop processing\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Save the subscription\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Chr>\u003Ch2>Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>When a subscription is cancelled, its end date is set to either tomorrow or the next transaction date. The subscription is not immediately deleted.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If a subscription’s end date falls on a scheduled billing date, it will be cancelled before that payment is taken. Set the end date to the day after the last payment you want to collect.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>PayPal Express (non-Reference Transactions) does not support subscription modification via \u003Ccode class=\"badge bg-soft-danger text-danger\">sub_token\u003C\u002Fcode>. Foxy strongly recommends using the Reference Transaction option for PayPal Express Checkout.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"name":740,"created_at":741,"published_at":742,"updated_at":743,"id":744,"uuid":47,"content":745,"slug":48,"full_slug":48,"sort_by_date":59,"position":923,"tag_list":924,"is_startpage":24,"parent_id":59,"meta_data":59,"group_id":925,"first_published_at":926,"release_id":59,"lang":65,"path":59,"alternates":927,"default_full_slug":59,"translated_slugs":59},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":746,"_uid":749,"title":750,"action":751,"fields":752,"method":899,"columns":900,"subtitle":914,"component":48,"button_text":920,"submit_title":921,"submit_subtitle":922},{"_uid":747,"title":740,"plugin":748,"description":13},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to help.","https:\u002F\u002Fusebasin.com\u002Ff\u002F029f48d65402",[753,758,762,870,873,878,893],{"_uid":754,"name":755,"type":332,"label":756,"options":13,"required":33,"component":757,"placeholder":13},"9a70b226-2036-4f90-a052-b3efa61c5896","name","Name","form___field",{"_uid":759,"name":760,"type":760,"label":761,"options":13,"required":33,"component":757,"placeholder":13},"86ba35be-ff43-4a28-8633-14052a8f6622","email","Email Address",{"_uid":763,"name":764,"type":765,"label":766,"options":767,"required":33,"component":757,"conditions":768,"placeholder":13},"3f827475-492c-4f97-aa1e-2386ac263b6c","topic","select","Topic","Presales, Support, Billing, Partnerships, Order Enquiry, Other",[769,824,834,841,849,857,863],{"_uid":770,"equals":771,"fields":772,"component":823},"e21d97dd-e68e-4fa6-ba97-bc40f3041dde","Order Enquiry",[773],{"_uid":774,"body":775,"type":821,"title":13,"component":822},"b64992bc-6d53-48b8-b7a0-d81e5a062e50",{"type":324,"content":776},[777],{"type":327,"content":778},[779,781,788,790,792,793,797,799,804,812,814,819],{"text":780,"type":332},"We are ",{"text":782,"type":332,"marks":783},"Foxy.io",[784],{"type":501,"attrs":785},{"href":786,"uuid":59,"anchor":59,"custom":787,"target":59,"linktype":31},"http:\u002F\u002FFoxy.io",{},{"text":789,"type":332},", an ecommerce platform powering ecommerce for other merchants. We do not sell products, and are unable to assist with questions about order statuses or refunds for any merchants using our platform. Please contact the merchant you ordered from for assistance. If you’d like to report a store using Foxy for fraudulent practices, please select ‘other’ in the subject.",{"type":791},"hard_break",{"type":791},{"text":794,"type":332,"marks":795},"NOTE:",[796],{"type":515},{"text":798,"type":332}," We are ",{"text":800,"type":332,"marks":801},"not ",[802],{"type":803},"italic",{"text":805,"type":332,"marks":806},"Foxy.in",[807,811],{"type":501,"attrs":808},{"href":809,"uuid":59,"anchor":59,"custom":810,"target":59,"linktype":31},"http:\u002F\u002FFoxy.in",{},{"type":803},{"text":813,"type":332},". 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We'll get back to you as soon as we can, but it might take a business day. 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