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Foxy does not automate this.",{"type":334,"attrs":346,"content":347},{"level":336,"textAlign":59},[348],{"text":349,"type":332},"eChecks (PayPal Express Checkout)",{"type":327,"attrs":351,"content":352},{"textAlign":59},[353],{"text":354,"type":332},"For purchases made with an eCheck through PayPal Express Checkout, once the payment clears you can resend the email receipt from the Foxy admin, which will include the download links.",{"type":334,"attrs":356,"content":357},{"level":336,"textAlign":59},[358],{"text":359,"type":332},"Steps to resend the email receipt",{"type":361,"attrs":362,"content":364},"ordered_list",{"order":363},1,[365,380,392],{"type":366,"content":367},"list_item",[368],{"type":327,"attrs":369,"content":370},{"textAlign":59},[371,373],{"text":372,"type":332},"Go to the ",{"text":374,"type":332,"marks":375},"Foxy admin",[376],{"type":377,"attrs":378},"link",{"href":379,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Fadmin.foxy.io",{"type":366,"content":381},[382],{"type":327,"attrs":383,"content":384},{"textAlign":59},[385,387],{"text":386,"type":332},"Go to ",{"text":388,"type":332,"marks":389},"Transactions",[390],{"type":391},"bold",{"type":366,"content":393},[394],{"type":327,"attrs":395,"content":396},{"textAlign":59},[397,399,403],{"text":398,"type":332},"Find the customer’s transaction and click ",{"text":400,"type":332,"marks":401},"(email)",[402],{"type":391},{"text":404,"type":332}," to resend the email receipt",{"type":334,"attrs":406,"content":407},{"level":336,"textAlign":59},[408],{"text":409,"type":332},"Notes",{"type":411,"content":412},"bullet_list",[413,420],{"type":366,"content":414},[415],{"type":327,"attrs":416,"content":417},{"textAlign":59},[418],{"text":419,"type":332},"For purchase orders, resending the email receipt will not include download links — you will need to send them to the customer manually.",{"type":366,"content":421},[422],{"type":327,"attrs":423,"content":424},{"textAlign":59},[425,427,433],{"text":426,"type":332},"See ",{"text":428,"type":332,"marks":429},"Redeliver a digital product to a customer",[430],{"type":377,"attrs":431},{"href":432,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fredeliver-a-digital-product-to-a-customer",{"text":434,"type":332}," for more detail on resending receipts.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":436},{},"How delayed payment methods such as purchase orders and eChecks affect digital product delivery in Foxy.","e934d93a-b640-44da-ace1-120c5fa083cc",[],"digital-products-and-delayed-payment-methods","help\u002Farticles\u002Fdigital-products-and-delayed-payment-methods",-2340,[],2659,"928a5379-a0da-477d-9040-d615776af850",[],{"html":448,"sections":449,"segments":459},"\u003Cp>When a customer pays with a delayed payment method such as a purchase order or eCheck, Foxy cannot verify payment in real time. As a result, digital product download links are not included in the initial receipt.\u003C\u002Fp>\u003Csection id=\"purchase-orders\" data-title=\"Purchase orders\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"purchase-orders\">Purchase orders\u003C\u002Fh2>\u003Cp>For purchases made with a purchase order, you will need to manually send the download links to the customer once the order is approved. Foxy does not automate this.\u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"echecks-paypal-express-checkout\" data-title=\"eChecks (PayPal Express Checkout)\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"echecks-paypal-express-checkout\">eChecks (PayPal Express Checkout)\u003C\u002Fh2>\u003Cp>For purchases made with an eCheck through PayPal Express Checkout, once the payment clears you can resend the email receipt from the Foxy admin, which will include the download links.\u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"steps-to-resend-the-email-receipt\" data-title=\"Steps to resend the email receipt\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"steps-to-resend-the-email-receipt\">Steps to resend the email receipt\u003C\u002Fh2>\u003Col class=\"step step-icon-sm step-dashed step-border-last-0 mt-3\">\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">1\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Go to the \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\" class=\"\">Foxy admin\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">2\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Go to \u003Cstrong>Transactions\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">3\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Find the customer’s transaction and click \u003Cstrong>(email)\u003C\u002Fstrong> to resend the email receipt\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fsection>\u003Csection id=\"notes\" data-title=\"Notes\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"notes\">Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>For purchase orders, resending the email receipt will not include download links — you will need to send them to the customer manually.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fredeliver-a-digital-product-to-a-customer\" class=\"\">Redeliver a digital product to a customer\u003C\u002Fa> for more detail on resending receipts.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>",[450,453,455,457],{"id":451,"title":339,"level":452},"purchase-orders","H2",{"id":454,"title":349,"level":452},"echecks-paypal-express-checkout",{"id":456,"title":359,"level":452},"steps-to-resend-the-email-receipt",{"id":458,"title":409,"level":452},"notes",[460],{"type":461,"content":462},"html","\u003Cp>When a customer pays with a delayed payment method such as a purchase order or eCheck, Foxy cannot verify payment in real time. As a result, digital product download links are not included in the initial receipt.\u003C\u002Fp>\u003Ch2>Purchase orders\u003C\u002Fh2>\u003Cp>For purchases made with a purchase order, you will need to manually send the download links to the customer once the order is approved. Foxy does not automate this.\u003C\u002Fp>\u003Ch2>eChecks (PayPal Express Checkout)\u003C\u002Fh2>\u003Cp>For purchases made with an eCheck through PayPal Express Checkout, once the payment clears you can resend the email receipt from the Foxy admin, which will include the download links.\u003C\u002Fp>\u003Ch2>Steps to resend the email receipt\u003C\u002Fh2>\u003Col order=\"1\">\u003Cli>\u003Cp>Go to the \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\" class=\"\">Foxy admin\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Go to \u003Cstrong>Transactions\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Find the customer’s transaction and click \u003Cstrong>(email)\u003C\u002Fstrong> to resend the email receipt\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Ch2>Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>For purchase orders, resending the email receipt will not include download links — you will need to send them to the customer manually.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fredeliver-a-digital-product-to-a-customer\" class=\"\">Redeliver a digital product to a customer\u003C\u002Fa> for more detail on resending receipts.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"name":464,"created_at":465,"published_at":466,"updated_at":467,"id":468,"uuid":47,"content":469,"slug":48,"full_slug":48,"sort_by_date":59,"position":647,"tag_list":648,"is_startpage":24,"parent_id":59,"meta_data":59,"group_id":649,"first_published_at":650,"release_id":59,"lang":65,"path":59,"alternates":651,"default_full_slug":59,"translated_slugs":59},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":470,"_uid":473,"title":474,"action":475,"fields":476,"method":623,"columns":624,"subtitle":638,"component":48,"button_text":644,"submit_title":645,"submit_subtitle":646},{"_uid":471,"title":464,"plugin":472,"description":13},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to help.","https:\u002F\u002Fusebasin.com\u002Ff\u002F029f48d65402",[477,482,486,594,597,602,617],{"_uid":478,"name":479,"type":332,"label":480,"options":13,"required":33,"component":481,"placeholder":13},"9a70b226-2036-4f90-a052-b3efa61c5896","name","Name","form___field",{"_uid":483,"name":484,"type":484,"label":485,"options":13,"required":33,"component":481,"placeholder":13},"86ba35be-ff43-4a28-8633-14052a8f6622","email","Email Address",{"_uid":487,"name":488,"type":489,"label":490,"options":491,"required":33,"component":481,"conditions":492,"placeholder":13},"3f827475-492c-4f97-aa1e-2386ac263b6c","topic","select","Topic","Presales, Support, Billing, Partnerships, Order Enquiry, Other",[493,548,558,565,573,581,587],{"_uid":494,"equals":495,"fields":496,"component":547},"e21d97dd-e68e-4fa6-ba97-bc40f3041dde","Order Enquiry",[497],{"_uid":498,"body":499,"type":545,"title":13,"component":546},"b64992bc-6d53-48b8-b7a0-d81e5a062e50",{"type":324,"content":500},[501],{"type":327,"content":502},[503,505,512,514,516,517,521,523,528,536,538,543],{"text":504,"type":332},"We are ",{"text":506,"type":332,"marks":507},"Foxy.io",[508],{"type":377,"attrs":509},{"href":510,"uuid":59,"anchor":59,"custom":511,"target":59,"linktype":31},"http:\u002F\u002FFoxy.io",{},{"text":513,"type":332},", an ecommerce platform powering ecommerce for other merchants. We do not sell products, and are unable to assist with questions about order statuses or refunds for any merchants using our platform. Please contact the merchant you ordered from for assistance. If you’d like to report a store using Foxy for fraudulent practices, please select ‘other’ in the subject.",{"type":515},"hard_break",{"type":515},{"text":518,"type":332,"marks":519},"NOTE:",[520],{"type":391},{"text":522,"type":332}," We are ",{"text":524,"type":332,"marks":525},"not ",[526],{"type":527},"italic",{"text":529,"type":332,"marks":530},"Foxy.in",[531,535],{"type":377,"attrs":532},{"href":533,"uuid":59,"anchor":59,"custom":534,"target":59,"linktype":31},"http:\u002F\u002FFoxy.in",{},{"type":527},{"text":537,"type":332},". We are not in any way affiliated with ",{"text":529,"type":332,"marks":539},[540],{"type":377,"attrs":541},{"href":533,"uuid":59,"anchor":59,"custom":542,"target":59,"linktype":31},{},{"text":544,"type":332},", and cannot help in any way with your order from that website.","danger","global___alert","form___condition",{"_uid":549,"equals":550,"fields":551,"component":547},"8765c3e1-25cf-44aa-b8ea-fc6094acf9c3","Presales",[552],{"_uid":553,"name":554,"type":555,"label":13,"options":13,"required":24,"component":481,"conditions":556,"placeholder":13,"default_value":557},"cf464f8e-d643-4f6e-af29-d3abffaf7380","department_email_address","hidden",[],"hello@foxy.io",{"_uid":559,"equals":208,"fields":560,"component":547},"4007b6d8-77e5-421d-bd1e-6f336dd853fb",[561],{"_uid":562,"name":554,"type":555,"label":13,"options":13,"required":24,"component":481,"conditions":563,"placeholder":13,"default_value":564},"7b4c6aa5-a68c-45e0-9ce1-0a36af10c0c2",[],"help@foxy.io",{"_uid":566,"equals":567,"fields":568,"component":547},"1dbb8f11-613d-43cd-9e09-1b94f6e19219","Billing",[569],{"_uid":570,"name":554,"type":555,"label":13,"options":13,"required":24,"component":481,"conditions":571,"placeholder":13,"default_value":572},"a0ac0d1b-bc4f-4a6c-a682-581d450b0b73",[],"help+billing@foxy.io",{"_uid":574,"equals":575,"fields":576,"component":547},"a0a53a50-7172-4a29-ba58-181e38874e12","Partnerships",[577],{"_uid":578,"name":554,"type":555,"label":13,"options":13,"required":24,"component":481,"conditions":579,"placeholder":13,"default_value":580},"7aa011d9-f374-4aed-b5a5-929b54aaf152",[],"partners@foxy.io",{"_uid":582,"equals":495,"fields":583,"component":547},"a4cd431f-25d5-41c7-bfdc-02c908c8fb47",[584],{"_uid":585,"name":554,"type":555,"label":13,"options":13,"required":24,"component":481,"conditions":586,"placeholder":13,"default_value":557},"f5d52168-d6ae-451b-94ee-2ced1cbd28ad",[],{"_uid":588,"equals":589,"fields":590,"component":547},"25aba1ed-eb41-4bbc-aa89-f7a7167ea86e","Other",[591],{"_uid":592,"name":554,"type":555,"label":13,"options":13,"required":24,"component":481,"conditions":593,"placeholder":13,"default_value":557},"f40dfaef-c203-4b71-bf4e-e1b43cef192b",[],{"_uid":595,"component":596},"e9c53a05-f40a-4510-aaf8-bc072a235a0c","form___subject",{"_uid":598,"name":599,"type":600,"label":601,"options":13,"required":33,"component":481,"placeholder":13},"a4c4d385-fff4-4978-99fb-b68cfea623d6","message","textarea","Message",{"_uid":603,"name":604,"type":489,"label":605,"options":606,"required":33,"component":481,"conditions":607,"placeholder":13},"8a3c9f85-f438-427d-9c7a-d7b295a14b5b","existing_user","Are you an existing user?","No, Yes",[608],{"_uid":609,"equals":610,"fields":611,"component":547},"115933d6-262a-4b59-8fa8-579c5ad73de1","Yes",[612],{"_uid":613,"name":614,"type":332,"label":615,"options":13,"required":33,"component":481,"conditions":616,"placeholder":13},"44b6ff23-98f0-4e95-b7f5-c23e06415c2d","subdomain","Store Subdomain",[],{"_uid":618,"name":619,"type":489,"label":620,"options":621,"required":33,"component":481,"conditions":622,"placeholder":13},"922a5cef-3af2-4113-8855-36c7910e3ee3","user_type","What type of user are you?","Developer, Designer, Merchant",[],"POST",[625],{"_uid":626,"text":627,"title":636,"component":637},"7323b90d-a93a-4bf1-baa9-20d0b7ead61b",{"type":324,"content":628},[629],{"type":327,"content":630},[631,633,634],{"text":632,"type":332},"855.369.9227",{"type":515},{"text":635,"type":332},"9:30am-6pm Central M-F","Pre-sales, Sales, & Partnerships","contact___footer_column",{"type":324,"content":639},[640],{"type":327,"content":641},[642],{"text":643,"type":332},"Get in touch to get help from our friendly support team.","Submit","Success!","Your email has been received. We'll get back to you as soon as we can, but it might take a business day. If you don't hear back from us in a timely manner, please check your spam folder to ensure our reply didn't go there.",-80,[],"2fd9fb7d-a48a-4184-acfd-30022d8d6f08","2022-09-23T20:10:45.360Z",[],[288,653,681,709],{"name":654,"created_at":655,"published_at":656,"updated_at":657,"id":658,"uuid":659,"content":660,"slug":674,"full_slug":675,"sort_by_date":59,"position":676,"tag_list":677,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":678,"first_published_at":679,"release_id":59,"lang":65,"path":59,"alternates":680,"default_full_slug":59,"translated_slugs":59},"Products","2023-01-19T16:20:53.075Z","2024-06-05T04:29:14.851Z","2024-06-05T04:29:14.872Z",28236,"389d5512-29ba-4a93-9cfa-9491d1618f73",{"_uid":661,"icon":662,"name":654,"guides":663,"pinned":24,"summary":664,"category":13,"component":297,"blog_posts":665,"content_hub":24,"icon_custom":666,"case_studies":667,"faq_sections":668,"help_articles":669,"featured_guides":670,"mailbox_category":13,"featured_articles":671,"featured_blog_posts":672,"featured_case_studies":673},"3551f6e8-765a-4b8d-8587-2e2eda4d2b23","fa-tags",[],"How products work, supported product types, inventory management, and more.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"filename":13,"copyright":59,"fieldtype":81},[],[],[],[],[],[],[],"products","help\u002Fcategories\u002Fproducts",150,[],"c025c7a7-0d20-4244-938a-c8d6588e1269","2023-01-19T17:25:32.570Z",[],{"name":682,"created_at":683,"published_at":684,"updated_at":685,"id":686,"uuid":687,"content":688,"slug":702,"full_slug":703,"sort_by_date":59,"position":704,"tag_list":705,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":706,"first_published_at":707,"release_id":59,"lang":65,"path":59,"alternates":708,"default_full_slug":59,"translated_slugs":59},"Digital Products","2023-01-19T16:23:20.964Z","2026-06-16T17:39:43.089Z","2026-06-16T17:39:43.102Z",28239,"7bfe6cb8-f9f3-4b6e-a351-9b30fb75c7e7",{"_uid":689,"icon":13,"name":682,"type":690,"guides":691,"pinned":24,"summary":692,"category":659,"component":297,"blog_posts":693,"content_hub":24,"icon_custom":694,"case_studies":695,"faq_sections":696,"help_articles":697,"featured_guides":698,"mailbox_category":13,"featured_articles":699,"featured_blog_posts":700,"featured_case_studies":701},"08f60148-da85-4d2a-9fd2-449ad322f9ed","simple",[],"Sell digital files and downloadable products with Foxy.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"filename":13,"copyright":59,"fieldtype":81},[],[],[],[],[],[],[],"digital-products","help\u002Fcategories\u002Fdigital-products",130,[],"582b1188-3a18-41ba-8574-e8c7c680a631","2023-01-24T10:29:15.702Z",[],{"name":710,"created_at":711,"published_at":712,"updated_at":713,"id":714,"uuid":438,"content":715,"slug":727,"full_slug":728,"sort_by_date":59,"position":729,"tag_list":730,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":731,"first_published_at":712,"release_id":59,"lang":65,"path":59,"alternates":732,"default_full_slug":59,"translated_slugs":59},"Digital Products Overview","2026-06-16T17:29:34.859Z","2026-06-16T17:39:43.835Z","2026-06-16T17:39:43.854Z",188175871468923,{"_uid":716,"icon":13,"name":710,"type":690,"pinned":24,"summary":717,"category":687,"component":297,"blog_posts":718,"icon_custom":719,"case_studies":721,"faq_sections":722,"featured_guides":723,"mailbox_category":13,"featured_articles":724,"featured_blog_posts":725,"featured_case_studies":726},"e050f864-75ce-4a41-9c92-05ea09d9cb5c","How digital products work in Foxy, including delivery, pricing, download security, and limitations.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":720},{},[],[],[],[],[],[],"digital-products-overview","help\u002Fcategories\u002Fdigital-products-overview",-360,[],"c2551aff-63ed-4d5d-92e7-785c7c3538c3",[],{},1784562225848]