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Because storing the CSC is prohibited under PCI DSS, Foxy cannot send it for recurring subscription charges — only for the original checkout transaction.","text",{"type":327,"attrs":334,"content":335},{"textAlign":59},[336],{"text":337,"type":332},"If your gateway is set to require the CSC, all subscription renewals will fail.",{"type":339,"attrs":340,"content":342},"heading",{"level":341,"textAlign":59},2,[343],{"text":344,"type":332},"What you need to do",{"type":327,"attrs":346,"content":347},{"textAlign":59},[348],{"text":349,"type":332},"You’ll need to configure your gateway to not require the CSC for recurring transactions. Depending on your gateway, you may be able to do this yourself in your gateway’s settings, or you may need to contact your gateway’s support team to make the change on your account.",{"type":327,"attrs":351,"content":352},{"textAlign":59},[353,355,362],{"text":354,"type":332},"Check the ",{"text":356,"type":332,"marks":357},"documentation",[358],{"type":359,"attrs":360},"link",{"href":361,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Fwiki.foxycart.com",{"text":363,"type":332}," for your specific gateway for guidance. Even if there are no subscription-specific notes for your gateway, you should still review its CSC settings before going live.",{"type":339,"attrs":365,"content":366},{"level":341,"textAlign":59},[367],{"text":368,"type":332},"How it works",{"type":327,"attrs":370,"content":371},{"textAlign":59},[372],{"text":373,"type":332},"For all regular transactions through Foxy, the CSC is required at checkout as normal. The CSC is only absent for subscription renewal transactions — it is never stored by Foxy or sent for any recurring charge after the initial purchase.",{"type":339,"attrs":375,"content":376},{"level":341,"textAlign":59},[377],{"text":378,"type":332},"Test before going live",{"type":327,"attrs":380,"content":381},{"textAlign":59},[382],{"text":383,"type":332},"Always test recurring payments end to end before switching your store to live. A successful initial checkout does not confirm that renewals will work — the renewal transaction is what requires the CSC setting to be correctly configured.",{"type":327,"attrs":385,"content":386},{"textAlign":59},[387,389,395],{"text":388,"type":332},"See the ",{"text":390,"type":332,"marks":391},"testing",[392],{"type":359,"attrs":393},{"href":394,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Ftesting",{"text":396,"type":332}," documentation for details on how to test subscriptions.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":398},{},"What you need to know about configuring your payment gateway before using Foxy's subscription and recurring billing functionality.","f06dcdae-5254-4243-b21d-0493aa7d7f81",[],"gateway-requirements-for-subscriptions","help\u002Farticles\u002Fgateway-requirements-for-subscriptions",-2060,[],2659,"d973abb8-7243-4a6f-8dff-466bdb56b62e",[],{"html":410,"sections":411,"segments":419},"\u003Cp>By default, most payment gateways require a card security code (CSC, also called CVV2, CVC2, or CCID) to be sent with every transaction. Because storing the CSC is prohibited under PCI DSS, Foxy cannot send it for recurring subscription charges — only for the original checkout transaction.\u003C\u002Fp>\u003Cp>If your gateway is set to require the CSC, all subscription renewals will fail.\u003C\u002Fp>\u003Csection id=\"what-you-need-to-do\" data-title=\"What you need to do\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"what-you-need-to-do\">What you need to do\u003C\u002Fh2>\u003Cp>You’ll need to configure your gateway to not require the CSC for recurring transactions. Depending on your gateway, you may be able to do this yourself in your gateway’s settings, or you may need to contact your gateway’s support team to make the change on your account.\u003C\u002Fp>\u003Cp>Check the \u003Ca href=\"https:\u002F\u002Fwiki.foxycart.com\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"\">documentation\u003C\u002Fa> for your specific gateway for guidance. Even if there are no subscription-specific notes for your gateway, you should still review its CSC settings before going live.\u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"how-it-works\" data-title=\"How it works\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"how-it-works\">How it works\u003C\u002Fh2>\u003Cp>For all regular transactions through Foxy, the CSC is required at checkout as normal. The CSC is only absent for subscription renewal transactions — it is never stored by Foxy or sent for any recurring charge after the initial purchase.\u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"test-before-going-live\" data-title=\"Test before going live\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"test-before-going-live\">Test before going live\u003C\u002Fh2>\u003Cp>Always test recurring payments end to end before switching your store to live. A successful initial checkout does not confirm that renewals will work — the renewal transaction is what requires the CSC setting to be correctly configured.\u003C\u002Fp>\u003Cp>See the \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Ftesting\" class=\"\">testing\u003C\u002Fa> documentation for details on how to test subscriptions.\u003C\u002Fp>\u003C\u002Fsection>",[412,415,417],{"id":413,"title":344,"level":414},"what-you-need-to-do","H2",{"id":416,"title":368,"level":414},"how-it-works",{"id":418,"title":378,"level":414},"test-before-going-live",[420],{"type":421,"content":422},"html","\u003Cp>By default, most payment gateways require a card security code (CSC, also called CVV2, CVC2, or CCID) to be sent with every transaction. Because storing the CSC is prohibited under PCI DSS, Foxy cannot send it for recurring subscription charges — only for the original checkout transaction.\u003C\u002Fp>\u003Cp>If your gateway is set to require the CSC, all subscription renewals will fail.\u003C\u002Fp>\u003Ch2>What you need to do\u003C\u002Fh2>\u003Cp>You’ll need to configure your gateway to not require the CSC for recurring transactions. Depending on your gateway, you may be able to do this yourself in your gateway’s settings, or you may need to contact your gateway’s support team to make the change on your account.\u003C\u002Fp>\u003Cp>Check the \u003Ca href=\"https:\u002F\u002Fwiki.foxycart.com\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"\">documentation\u003C\u002Fa> for your specific gateway for guidance. Even if there are no subscription-specific notes for your gateway, you should still review its CSC settings before going live.\u003C\u002Fp>\u003Ch2>How it works\u003C\u002Fh2>\u003Cp>For all regular transactions through Foxy, the CSC is required at checkout as normal. The CSC is only absent for subscription renewal transactions — it is never stored by Foxy or sent for any recurring charge after the initial purchase.\u003C\u002Fp>\u003Ch2>Test before going live\u003C\u002Fh2>\u003Cp>Always test recurring payments end to end before switching your store to live. A successful initial checkout does not confirm that renewals will work — the renewal transaction is what requires the CSC setting to be correctly configured.\u003C\u002Fp>\u003Cp>See the \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Ftesting\" class=\"\">testing\u003C\u002Fa> documentation for details on how to test subscriptions.\u003C\u002Fp>",{"name":424,"created_at":425,"published_at":426,"updated_at":427,"id":428,"uuid":47,"content":429,"slug":48,"full_slug":48,"sort_by_date":59,"position":608,"tag_list":609,"is_startpage":24,"parent_id":59,"meta_data":59,"group_id":610,"first_published_at":611,"release_id":59,"lang":65,"path":59,"alternates":612,"default_full_slug":59,"translated_slugs":59},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":430,"_uid":433,"title":434,"action":435,"fields":436,"method":584,"columns":585,"subtitle":599,"component":48,"button_text":605,"submit_title":606,"submit_subtitle":607},{"_uid":431,"title":424,"plugin":432,"description":13},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to help.","https:\u002F\u002Fusebasin.com\u002Ff\u002F029f48d65402",[437,442,446,555,558,563,578],{"_uid":438,"name":439,"type":332,"label":440,"options":13,"required":33,"component":441,"placeholder":13},"9a70b226-2036-4f90-a052-b3efa61c5896","name","Name","form___field",{"_uid":443,"name":444,"type":444,"label":445,"options":13,"required":33,"component":441,"placeholder":13},"86ba35be-ff43-4a28-8633-14052a8f6622","email","Email Address",{"_uid":447,"name":448,"type":449,"label":450,"options":451,"required":33,"component":441,"conditions":452,"placeholder":13},"3f827475-492c-4f97-aa1e-2386ac263b6c","topic","select","Topic","Presales, Support, Billing, Partnerships, Order Enquiry, Other",[453,509,519,526,534,542,548],{"_uid":454,"equals":455,"fields":456,"component":508},"e21d97dd-e68e-4fa6-ba97-bc40f3041dde","Order Enquiry",[457],{"_uid":458,"body":459,"type":506,"title":13,"component":507},"b64992bc-6d53-48b8-b7a0-d81e5a062e50",{"type":324,"content":460},[461],{"type":327,"content":462},[463,465,472,474,476,477,482,484,489,497,499,504],{"text":464,"type":332},"We are ",{"text":466,"type":332,"marks":467},"Foxy.io",[468],{"type":359,"attrs":469},{"href":470,"uuid":59,"anchor":59,"custom":471,"target":59,"linktype":31},"http:\u002F\u002FFoxy.io",{},{"text":473,"type":332},", an ecommerce platform powering ecommerce for other merchants. We do not sell products, and are unable to assist with questions about order statuses or refunds for any merchants using our platform. Please contact the merchant you ordered from for assistance. If you’d like to report a store using Foxy for fraudulent practices, please select ‘other’ in the subject.",{"type":475},"hard_break",{"type":475},{"text":478,"type":332,"marks":479},"NOTE:",[480],{"type":481},"bold",{"text":483,"type":332}," We are ",{"text":485,"type":332,"marks":486},"not ",[487],{"type":488},"italic",{"text":490,"type":332,"marks":491},"Foxy.in",[492,496],{"type":359,"attrs":493},{"href":494,"uuid":59,"anchor":59,"custom":495,"target":59,"linktype":31},"http:\u002F\u002FFoxy.in",{},{"type":488},{"text":498,"type":332},". 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We'll get back to you as soon as we can, but it might take a business day. If you don't hear back from us in a timely manner, please check your spam folder to ensure our reply didn't go there.",-80,[],"2fd9fb7d-a48a-4184-acfd-30022d8d6f08","2022-09-23T20:10:45.360Z",[],[288,614,642,675],{"name":615,"created_at":616,"published_at":617,"updated_at":618,"id":619,"uuid":620,"content":621,"slug":635,"full_slug":636,"sort_by_date":59,"position":637,"tag_list":638,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":639,"first_published_at":640,"release_id":59,"lang":65,"path":59,"alternates":641,"default_full_slug":59,"translated_slugs":59},"Products","2023-01-19T16:20:53.075Z","2024-06-05T04:29:14.851Z","2024-06-05T04:29:14.872Z",28236,"389d5512-29ba-4a93-9cfa-9491d1618f73",{"_uid":622,"icon":623,"name":615,"guides":624,"pinned":24,"summary":625,"category":13,"component":297,"blog_posts":626,"content_hub":24,"icon_custom":627,"case_studies":628,"faq_sections":629,"help_articles":630,"featured_guides":631,"mailbox_category":13,"featured_articles":632,"featured_blog_posts":633,"featured_case_studies":634},"3551f6e8-765a-4b8d-8587-2e2eda4d2b23","fa-tags",[],"How products work, supported product types, inventory management, and more.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"filename":13,"copyright":59,"fieldtype":81},[],[],[],[],[],[],[],"products","help\u002Fcategories\u002Fproducts",150,[],"c025c7a7-0d20-4244-938a-c8d6588e1269","2023-01-19T17:25:32.570Z",[],{"name":643,"created_at":644,"published_at":645,"updated_at":646,"id":647,"uuid":648,"content":649,"slug":668,"full_slug":669,"sort_by_date":59,"position":670,"tag_list":671,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":672,"first_published_at":673,"release_id":59,"lang":65,"path":59,"alternates":674,"default_full_slug":59,"translated_slugs":59},"Subscriptions","2023-01-19T16:24:14.726Z","2026-06-10T18:52:11.987Z","2026-06-10T18:52:11.999Z",28240,"c7d66085-8f6f-4677-ae1b-d4595f6c3c3c",{"_uid":650,"icon":13,"name":643,"type":651,"guides":652,"pinned":24,"summary":653,"category":620,"component":297,"blog_posts":654,"content_hub":24,"icon_custom":655,"case_studies":656,"faq_sections":657,"help_articles":658,"featured_guides":659,"mailbox_category":13,"featured_articles":660,"featured_blog_posts":664,"featured_case_studies":667},"39561099-e75b-4cb5-a6a9-17632ca23669","simple",[],"Everything you need to set up and manage subscription and recurring billing products in your Foxy store.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"filename":13,"copyright":59,"fieldtype":81},[],[],[],[],[661,662,663],"54c01e5d-67e2-4732-b110-7e046e509913","b4b6742e-c901-47e3-b70e-70d0ad1a6355","7ad67a5c-bafd-49b6-b5e3-a66effe7023b",[665,666],"3591c0bd-d883-491d-b463-2fda98f08681","64edff39-9a8e-48e3-aed2-51e9f8250305",[],"subscriptions","help\u002Fcategories\u002Fsubscriptions",120,[],"095a0e9a-b656-43af-8fda-421bf90c7ab6","2023-01-24T10:29:16.303Z",[],{"name":676,"created_at":677,"published_at":678,"updated_at":679,"id":680,"uuid":400,"content":681,"slug":693,"full_slug":694,"sort_by_date":59,"position":695,"tag_list":696,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":697,"first_published_at":698,"release_id":59,"lang":65,"path":59,"alternates":699,"default_full_slug":59,"translated_slugs":59},"Subscriptions Overview","2026-06-09T21:50:24.122Z","2026-06-10T19:05:30.324Z","2026-06-10T19:05:30.333Z",185762710059482,{"_uid":682,"icon":13,"name":676,"type":651,"pinned":33,"summary":683,"category":648,"component":297,"blog_posts":684,"icon_custom":685,"case_studies":687,"faq_sections":688,"featured_guides":689,"mailbox_category":13,"featured_articles":690,"featured_blog_posts":691,"featured_case_studies":692},"e464ad77-5ae7-47cd-a114-e939f4b18bcf","Learn how Foxy's subscription and recurring billing works, including gateway requirements, billing schedules, and key concepts to know before getting started.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":686},{},[],[],[],[],[],[],"subscriptions-overview","help\u002Fcategories\u002Fsubscriptions-overview",-310,[],"715c7080-de23-4f84-9a46-d8cce198aa11","2026-06-10T18:52:11.729Z",[],{},1784562227035]