Getting started with subscriptions

Foxy allows merchants to process subscription and recurring billing type products in a secure and flexible way, without relying on gateway-specific solutions with are often costly and less flexible for the merchant and the customer.

To do this, Foxy securely stores the customer's payment information, and provides access to subscriptions to the merchant through the Foxy admin, to the developer through the API, and to the customer through a variety of link possibilities (included in the email receipts by default).

Recurring revenue streams can be a game-changing business decision, but it is important to understand a few things.

1. 1

   Recurring billing will fail with some regularity. Credit cards methods expire, become overdrafted, are canceled due to fraud or identity theft, and more. If you have 100 customers on a monthly billing arrangement, it is completely natural for at least a handful to error in any given month. If you want to get paid, you will need to monitor errors and followup with customers. Often times customers simply need a reminder to update their payment information.

2. 2

   Foxy does not send customers emails by default, though this functionality (“dunning”) can be configured in the advanced settings page of your store admin. You may also perform more advanced customizations and integrations using the Subscription XML Datafeed and something like PHP Subscription XML Datafeed Processor.

3. 3

   Some gateways may have additional steps to allow Foxy to process subscriptions. Please see the notes below for explanation, and always test, test, test before going live.