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Use category-level discounts or coupons instead.",{"type":354,"content":460},[461],{"type":327,"attrs":462,"content":463},{"textAlign":59},[464,466,472],{"text":465,"type":332},"Digital products are not recommended for use with subscriptions. See ",{"text":467,"type":332,"marks":468},"Digital products and subscriptions",[469],{"type":416,"attrs":470},{"href":471,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fdigital-products-and-subscriptions",{"text":473,"type":332}," for more detail.",{"type":334,"attrs":475,"content":476},{"level":336,"textAlign":59},[477],{"text":478,"type":332},"Notes",{"type":351,"content":480},[481,494],{"type":354,"content":482},[483],{"type":327,"attrs":484,"content":485},{"textAlign":59},[486,488,492],{"text":487,"type":332},"Filenames should only use alphanumeric characters. Avoid special characters such as ",{"text":489,"type":332,"marks":490},"?",[491],{"type":370},{"text":493,"type":332}," to prevent download issues.",{"type":354,"content":495},[496],{"type":327,"attrs":497,"content":498},{"textAlign":59},[499],{"text":500,"type":332},"Digital products added to the cart without a valid category and code will either error or be added as a standard (non-digital) product.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":502},{},"How Foxy digital products are set up, delivered to customers, and how they differ from standard products.","e934d93a-b640-44da-ace1-120c5fa083cc",[],"how-digital-products-work","help\u002Farticles\u002Fhow-digital-products-work",-2250,[],2659,"b8c43614-ba9e-4def-a858-5c6632dddd8a",[],{"html":514,"sections":515,"segments":525},"\u003Cp>This article covers how digital products work in Foxy — from how they’re created and added to the cart, to how customers receive and download their files.\u003C\u002Fp>\u003Csection id=\"how-digital-products-are-different\" data-title=\"How digital products are different\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"how-digital-products-are-different\">How digital products are different\u003C\u002Fh2>\u003Cp>Unlike standard Foxy products, digital products must be created explicitly in the Foxy admin before they can be sold. Each product requires a name, a unique product code, and a price — these are set in the admin, not in the add-to-cart link.\u003C\u002Fp>\u003Cp>A few important differences to be aware of:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Price is set in the admin.\u003C\u002Fstrong> The \u003Ccode class=\"badge bg-soft-danger text-danger\">price\u003C\u002Fcode> parameter in your add-to-cart link is ignored for digital products, unless your store has product verification enabled and the price is not zero.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Product name is set in the admin.\u003C\u002Fstrong> You don’t need to pass a \u003Ccode class=\"badge bg-soft-danger text-danger\">name\u003C\u002Fcode> parameter in your add-to-cart link, though including one won’t cause an error.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>A product code is required.\u003C\u002Fstrong> Every digital product must have a unique code within its category.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>A compatible product category is required.\u003C\u002Fstrong> The product’s category must have its delivery option set to “Downloaded by the customer”. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-a-product-category-for-digital-products\" class=\"\">Set up a product category for digital products\u003C\u002Fa> for details.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>\u003Csection id=\"how-delivery-works\" data-title=\"How delivery works\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"how-delivery-works\">How delivery works\u003C\u002Fh2>\u003Cp>A digital product is added to the cart like any other product. After a successful transaction, download links appear on the web receipt and in the email receipt. The customer clicks a link and their download begins immediately, though their browser may prompt them to choose a save location depending on their settings.\u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"limitations\" data-title=\"Limitations\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"limitations\">Limitations\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>Maximum file size is 250MB per product.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>One file per product. If you need to deliver multiple files as one product, zip them together first.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Product-level discounts are not supported. Use category-level discounts or coupons instead.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Digital products are not recommended for use with subscriptions. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fdigital-products-and-subscriptions\" class=\"\">Digital products and subscriptions\u003C\u002Fa> for more detail.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>\u003Csection id=\"notes\" data-title=\"Notes\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"notes\">Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>Filenames should only use alphanumeric characters. Avoid special characters such as \u003Ccode class=\"badge bg-soft-danger text-danger\">?\u003C\u002Fcode> to prevent download issues.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Digital products added to the cart without a valid category and code will either error or be added as a standard (non-digital) product.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>",[516,519,521,523],{"id":517,"title":339,"level":518},"how-digital-products-are-different","H2",{"id":520,"title":425,"level":518},"how-delivery-works",{"id":522,"title":435,"level":518},"limitations",{"id":524,"title":478,"level":518},"notes",[526],{"type":527,"content":528},"html","\u003Cp>This article covers how digital products work in Foxy — from how they’re created and added to the cart, to how customers receive and download their files.\u003C\u002Fp>\u003Ch2>How digital products are different\u003C\u002Fh2>\u003Cp>Unlike standard Foxy products, digital products must be created explicitly in the Foxy admin before they can be sold. Each product requires a name, a unique product code, and a price — these are set in the admin, not in the add-to-cart link.\u003C\u002Fp>\u003Cp>A few important differences to be aware of:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Price is set in the admin.\u003C\u002Fstrong> The \u003Ccode class=\"badge bg-soft-danger text-danger\">price\u003C\u002Fcode> parameter in your add-to-cart link is ignored for digital products, unless your store has product verification enabled and the price is not zero.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Product name is set in the admin.\u003C\u002Fstrong> You don’t need to pass a \u003Ccode class=\"badge bg-soft-danger text-danger\">name\u003C\u002Fcode> parameter in your add-to-cart link, though including one won’t cause an error.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>A product code is required.\u003C\u002Fstrong> Every digital product must have a unique code within its category.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>A compatible product category is required.\u003C\u002Fstrong> The product’s category must have its delivery option set to “Downloaded by the customer”. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-a-product-category-for-digital-products\" class=\"\">Set up a product category for digital products\u003C\u002Fa> for details.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>How delivery works\u003C\u002Fh2>\u003Cp>A digital product is added to the cart like any other product. After a successful transaction, download links appear on the web receipt and in the email receipt. The customer clicks a link and their download begins immediately, though their browser may prompt them to choose a save location depending on their settings.\u003C\u002Fp>\u003Ch2>Limitations\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>Maximum file size is 250MB per product.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>One file per product. If you need to deliver multiple files as one product, zip them together first.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Product-level discounts are not supported. Use category-level discounts or coupons instead.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Digital products are not recommended for use with subscriptions. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fdigital-products-and-subscriptions\" class=\"\">Digital products and subscriptions\u003C\u002Fa> for more detail.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>Filenames should only use alphanumeric characters. Avoid special characters such as \u003Ccode class=\"badge bg-soft-danger text-danger\">?\u003C\u002Fcode> to prevent download issues.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Digital products added to the cart without a valid category and code will either error or be added as a standard (non-digital) product.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"name":530,"created_at":531,"published_at":532,"updated_at":533,"id":534,"uuid":47,"content":535,"slug":48,"full_slug":48,"sort_by_date":59,"position":712,"tag_list":713,"is_startpage":24,"parent_id":59,"meta_data":59,"group_id":714,"first_published_at":715,"release_id":59,"lang":65,"path":59,"alternates":716,"default_full_slug":59,"translated_slugs":59},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":536,"_uid":539,"title":540,"action":541,"fields":542,"method":688,"columns":689,"subtitle":703,"component":48,"button_text":709,"submit_title":710,"submit_subtitle":711},{"_uid":537,"title":530,"plugin":538,"description":13},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to help.","https:\u002F\u002Fusebasin.com\u002Ff\u002F029f48d65402",[543,547,551,659,662,667,682],{"_uid":544,"name":385,"type":332,"label":545,"options":13,"required":33,"component":546,"placeholder":13},"9a70b226-2036-4f90-a052-b3efa61c5896","Name","form___field",{"_uid":548,"name":549,"type":549,"label":550,"options":13,"required":33,"component":546,"placeholder":13},"86ba35be-ff43-4a28-8633-14052a8f6622","email","Email Address",{"_uid":552,"name":553,"type":554,"label":555,"options":556,"required":33,"component":546,"conditions":557,"placeholder":13},"3f827475-492c-4f97-aa1e-2386ac263b6c","topic","select","Topic","Presales, Support, Billing, Partnerships, Order Enquiry, Other",[558,613,623,630,638,646,652],{"_uid":559,"equals":560,"fields":561,"component":612},"e21d97dd-e68e-4fa6-ba97-bc40f3041dde","Order Enquiry",[562],{"_uid":563,"body":564,"type":610,"title":13,"component":611},"b64992bc-6d53-48b8-b7a0-d81e5a062e50",{"type":324,"content":565},[566],{"type":327,"content":567},[568,570,577,579,581,582,586,588,593,601,603,608],{"text":569,"type":332},"We are ",{"text":571,"type":332,"marks":572},"Foxy.io",[573],{"type":416,"attrs":574},{"href":575,"uuid":59,"anchor":59,"custom":576,"target":59,"linktype":31},"http:\u002F\u002FFoxy.io",{},{"text":578,"type":332},", an ecommerce platform powering ecommerce for other merchants. We do not sell products, and are unable to assist with questions about order statuses or refunds for any merchants using our platform. Please contact the merchant you ordered from for assistance. If you’d like to report a store using Foxy for fraudulent practices, please select ‘other’ in the subject.",{"type":580},"hard_break",{"type":580},{"text":583,"type":332,"marks":584},"NOTE:",[585],{"type":363},{"text":587,"type":332}," We are ",{"text":589,"type":332,"marks":590},"not ",[591],{"type":592},"italic",{"text":594,"type":332,"marks":595},"Foxy.in",[596,600],{"type":416,"attrs":597},{"href":598,"uuid":59,"anchor":59,"custom":599,"target":59,"linktype":31},"http:\u002F\u002FFoxy.in",{},{"type":592},{"text":602,"type":332},". We are not in any way affiliated with ",{"text":594,"type":332,"marks":604},[605],{"type":416,"attrs":606},{"href":598,"uuid":59,"anchor":59,"custom":607,"target":59,"linktype":31},{},{"text":609,"type":332},", and cannot help in any way with your order from that website.","danger","global___alert","form___condition",{"_uid":614,"equals":615,"fields":616,"component":612},"8765c3e1-25cf-44aa-b8ea-fc6094acf9c3","Presales",[617],{"_uid":618,"name":619,"type":620,"label":13,"options":13,"required":24,"component":546,"conditions":621,"placeholder":13,"default_value":622},"cf464f8e-d643-4f6e-af29-d3abffaf7380","department_email_address","hidden",[],"hello@foxy.io",{"_uid":624,"equals":208,"fields":625,"component":612},"4007b6d8-77e5-421d-bd1e-6f336dd853fb",[626],{"_uid":627,"name":619,"type":620,"label":13,"options":13,"required":24,"component":546,"conditions":628,"placeholder":13,"default_value":629},"7b4c6aa5-a68c-45e0-9ce1-0a36af10c0c2",[],"help@foxy.io",{"_uid":631,"equals":632,"fields":633,"component":612},"1dbb8f11-613d-43cd-9e09-1b94f6e19219","Billing",[634],{"_uid":635,"name":619,"type":620,"label":13,"options":13,"required":24,"component":546,"conditions":636,"placeholder":13,"default_value":637},"a0ac0d1b-bc4f-4a6c-a682-581d450b0b73",[],"help+billing@foxy.io",{"_uid":639,"equals":640,"fields":641,"component":612},"a0a53a50-7172-4a29-ba58-181e38874e12","Partnerships",[642],{"_uid":643,"name":619,"type":620,"label":13,"options":13,"required":24,"component":546,"conditions":644,"placeholder":13,"default_value":645},"7aa011d9-f374-4aed-b5a5-929b54aaf152",[],"partners@foxy.io",{"_uid":647,"equals":560,"fields":648,"component":612},"a4cd431f-25d5-41c7-bfdc-02c908c8fb47",[649],{"_uid":650,"name":619,"type":620,"label":13,"options":13,"required":24,"component":546,"conditions":651,"placeholder":13,"default_value":622},"f5d52168-d6ae-451b-94ee-2ced1cbd28ad",[],{"_uid":653,"equals":654,"fields":655,"component":612},"25aba1ed-eb41-4bbc-aa89-f7a7167ea86e","Other",[656],{"_uid":657,"name":619,"type":620,"label":13,"options":13,"required":24,"component":546,"conditions":658,"placeholder":13,"default_value":622},"f40dfaef-c203-4b71-bf4e-e1b43cef192b",[],{"_uid":660,"component":661},"e9c53a05-f40a-4510-aaf8-bc072a235a0c","form___subject",{"_uid":663,"name":664,"type":665,"label":666,"options":13,"required":33,"component":546,"placeholder":13},"a4c4d385-fff4-4978-99fb-b68cfea623d6","message","textarea","Message",{"_uid":668,"name":669,"type":554,"label":670,"options":671,"required":33,"component":546,"conditions":672,"placeholder":13},"8a3c9f85-f438-427d-9c7a-d7b295a14b5b","existing_user","Are you an existing user?","No, Yes",[673],{"_uid":674,"equals":675,"fields":676,"component":612},"115933d6-262a-4b59-8fa8-579c5ad73de1","Yes",[677],{"_uid":678,"name":679,"type":332,"label":680,"options":13,"required":33,"component":546,"conditions":681,"placeholder":13},"44b6ff23-98f0-4e95-b7f5-c23e06415c2d","subdomain","Store Subdomain",[],{"_uid":683,"name":684,"type":554,"label":685,"options":686,"required":33,"component":546,"conditions":687,"placeholder":13},"922a5cef-3af2-4113-8855-36c7910e3ee3","user_type","What type of user are you?","Developer, Designer, Merchant",[],"POST",[690],{"_uid":691,"text":692,"title":701,"component":702},"7323b90d-a93a-4bf1-baa9-20d0b7ead61b",{"type":324,"content":693},[694],{"type":327,"content":695},[696,698,699],{"text":697,"type":332},"855.369.9227",{"type":580},{"text":700,"type":332},"9:30am-6pm Central M-F","Pre-sales, Sales, & Partnerships","contact___footer_column",{"type":324,"content":704},[705],{"type":327,"content":706},[707],{"text":708,"type":332},"Get in touch to get help from our friendly support team.","Submit","Success!","Your email has been received. We'll get back to you as soon as we can, but it might take a business day. If you don't hear back from us in a timely manner, please check your spam folder to ensure our reply didn't go there.",-80,[],"2fd9fb7d-a48a-4184-acfd-30022d8d6f08","2022-09-23T20:10:45.360Z",[],[288,718,746,774],{"name":719,"created_at":720,"published_at":721,"updated_at":722,"id":723,"uuid":724,"content":725,"slug":739,"full_slug":740,"sort_by_date":59,"position":741,"tag_list":742,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":743,"first_published_at":744,"release_id":59,"lang":65,"path":59,"alternates":745,"default_full_slug":59,"translated_slugs":59},"Products","2023-01-19T16:20:53.075Z","2024-06-05T04:29:14.851Z","2024-06-05T04:29:14.872Z",28236,"389d5512-29ba-4a93-9cfa-9491d1618f73",{"_uid":726,"icon":727,"name":719,"guides":728,"pinned":24,"summary":729,"category":13,"component":297,"blog_posts":730,"content_hub":24,"icon_custom":731,"case_studies":732,"faq_sections":733,"help_articles":734,"featured_guides":735,"mailbox_category":13,"featured_articles":736,"featured_blog_posts":737,"featured_case_studies":738},"3551f6e8-765a-4b8d-8587-2e2eda4d2b23","fa-tags",[],"How products work, supported product types, inventory management, and more.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"filename":13,"copyright":59,"fieldtype":81},[],[],[],[],[],[],[],"products","help\u002Fcategories\u002Fproducts",150,[],"c025c7a7-0d20-4244-938a-c8d6588e1269","2023-01-19T17:25:32.570Z",[],{"name":747,"created_at":748,"published_at":749,"updated_at":750,"id":751,"uuid":752,"content":753,"slug":767,"full_slug":768,"sort_by_date":59,"position":769,"tag_list":770,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":771,"first_published_at":772,"release_id":59,"lang":65,"path":59,"alternates":773,"default_full_slug":59,"translated_slugs":59},"Digital Products","2023-01-19T16:23:20.964Z","2026-06-16T17:39:43.089Z","2026-06-16T17:39:43.102Z",28239,"7bfe6cb8-f9f3-4b6e-a351-9b30fb75c7e7",{"_uid":754,"icon":13,"name":747,"type":755,"guides":756,"pinned":24,"summary":757,"category":724,"component":297,"blog_posts":758,"content_hub":24,"icon_custom":759,"case_studies":760,"faq_sections":761,"help_articles":762,"featured_guides":763,"mailbox_category":13,"featured_articles":764,"featured_blog_posts":765,"featured_case_studies":766},"08f60148-da85-4d2a-9fd2-449ad322f9ed","simple",[],"Sell digital files and downloadable products with Foxy.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"filename":13,"copyright":59,"fieldtype":81},[],[],[],[],[],[],[],"digital-products","help\u002Fcategories\u002Fdigital-products",130,[],"582b1188-3a18-41ba-8574-e8c7c680a631","2023-01-24T10:29:15.702Z",[],{"name":775,"created_at":776,"published_at":777,"updated_at":778,"id":779,"uuid":504,"content":780,"slug":792,"full_slug":793,"sort_by_date":59,"position":794,"tag_list":795,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":796,"first_published_at":777,"release_id":59,"lang":65,"path":59,"alternates":797,"default_full_slug":59,"translated_slugs":59},"Digital Products Overview","2026-06-16T17:29:34.859Z","2026-06-16T17:39:43.835Z","2026-06-16T17:39:43.854Z",188175871468923,{"_uid":781,"icon":13,"name":775,"type":755,"pinned":24,"summary":782,"category":752,"component":297,"blog_posts":783,"icon_custom":784,"case_studies":786,"faq_sections":787,"featured_guides":788,"mailbox_category":13,"featured_articles":789,"featured_blog_posts":790,"featured_case_studies":791},"e050f864-75ce-4a41-9c92-05ea09d9cb5c","How digital products work in Foxy, including delivery, pricing, download security, and limitations.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":785},{},[],[],[],[],[],[],"digital-products-overview","help\u002Fcategories\u002Fdigital-products-overview",-360,[],"c2551aff-63ed-4d5d-92e7-785c7c3538c3",[],{},1784562226463]