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The only way a customer can download a file is through a unique link generated by Foxy for their specific transaction.",{"type":334,"attrs":346,"content":347},{"level":336,"textAlign":59},[348],{"text":349,"type":332},"Configuring link expiry",{"type":327,"attrs":351,"content":352},{"textAlign":59},[353],{"text":354,"type":332},"Download links can be configured to expire in two ways, which can be used independently or together:",{"type":356,"content":357},"bullet_list",[358,371],{"type":359,"content":360},"list_item",[361],{"type":327,"attrs":362,"content":363},{"textAlign":59},[364,369],{"text":365,"type":332,"marks":366},"Maximum downloads.",[367],{"type":368},"bold",{"text":370,"type":332}," The link allows the file to be downloaded up to a set number of times. Once the limit is reached, the link expires and the customer sees an expiration message instead of a download.",{"type":359,"content":372},[373],{"type":327,"attrs":374,"content":375},{"textAlign":59},[376,380],{"text":377,"type":332,"marks":378},"Maximum hours.",[379],{"type":368},{"text":381,"type":332}," The link expires after a set number of hours from the time of purchase, regardless of how many times the file has been downloaded.",{"type":327,"attrs":383,"content":384},{"textAlign":59},[385],{"text":386,"type":332},"For example, if maximum downloads is set to 1000 and maximum hours is set to 24, the link will expire after 24 hours even if the file has only been downloaded once.",{"type":334,"attrs":388,"content":389},{"level":336,"textAlign":59},[390],{"text":391,"type":332},"Notes",{"type":356,"content":393},[394,401],{"type":359,"content":395},[396],{"type":327,"attrs":397,"content":398},{"textAlign":59},[399],{"text":400,"type":332},"Expiry settings are configured per product category in the Foxy admin.",{"type":359,"content":402},[403],{"type":327,"attrs":404,"content":405},{"textAlign":59},[406,408,415],{"text":407,"type":332},"If a customer needs to download a file after their link has expired, you can reset their download count. See ",{"text":409,"type":332,"marks":410},"Reset a customer’s download count",[411],{"type":412,"attrs":413},"link",{"href":414,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Freset-a-customers-download-count",{"text":416,"type":332}," for details.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":418},{},"How Foxy protects digital product files and controls how long download links remain active after purchase.","e934d93a-b640-44da-ace1-120c5fa083cc",[],"how-download-links-are-secured","help\u002Farticles\u002Fhow-download-links-are-secured",-2260,[],2659,"bfa0639c-e0a3-4175-a610-a0eca134bba5",[],{"html":430,"sections":431,"segments":439},"\u003Cp>This article covers how Foxy secures digital product files and how you can configure download link expiry.\u003C\u002Fp>\u003Csection id=\"how-files-are-stored\" data-title=\"How files are stored\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"how-files-are-stored\">How files are stored\u003C\u002Fh2>\u003Cp>Your digital product files are stored in a location that is inaccessible to web users. The only way a customer can download a file is through a unique link generated by Foxy for their specific transaction.\u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"configuring-link-expiry\" data-title=\"Configuring link expiry\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"configuring-link-expiry\">Configuring link expiry\u003C\u002Fh2>\u003Cp>Download links can be configured to expire in two ways, which can be used independently or together:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Maximum downloads.\u003C\u002Fstrong> The link allows the file to be downloaded up to a set number of times. Once the limit is reached, the link expires and the customer sees an expiration message instead of a download.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Maximum hours.\u003C\u002Fstrong> The link expires after a set number of hours from the time of purchase, regardless of how many times the file has been downloaded.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>For example, if maximum downloads is set to 1000 and maximum hours is set to 24, the link will expire after 24 hours even if the file has only been downloaded once.\u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"notes\" data-title=\"Notes\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"notes\">Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>Expiry settings are configured per product category in the Foxy admin.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If a customer needs to download a file after their link has expired, you can reset their download count. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Freset-a-customers-download-count\" class=\"\">Reset a customer’s download count\u003C\u002Fa> for details.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>",[432,435,437],{"id":433,"title":339,"level":434},"how-files-are-stored","H2",{"id":436,"title":349,"level":434},"configuring-link-expiry",{"id":438,"title":391,"level":434},"notes",[440],{"type":441,"content":442},"html","\u003Cp>This article covers how Foxy secures digital product files and how you can configure download link expiry.\u003C\u002Fp>\u003Ch2>How files are stored\u003C\u002Fh2>\u003Cp>Your digital product files are stored in a location that is inaccessible to web users. The only way a customer can download a file is through a unique link generated by Foxy for their specific transaction.\u003C\u002Fp>\u003Ch2>Configuring link expiry\u003C\u002Fh2>\u003Cp>Download links can be configured to expire in two ways, which can be used independently or together:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>\u003Cstrong>Maximum downloads.\u003C\u002Fstrong> The link allows the file to be downloaded up to a set number of times. Once the limit is reached, the link expires and the customer sees an expiration message instead of a download.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>\u003Cstrong>Maximum hours.\u003C\u002Fstrong> The link expires after a set number of hours from the time of purchase, regardless of how many times the file has been downloaded.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp>For example, if maximum downloads is set to 1000 and maximum hours is set to 24, the link will expire after 24 hours even if the file has only been downloaded once.\u003C\u002Fp>\u003Ch2>Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>Expiry settings are configured per product category in the Foxy admin.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If a customer needs to download a file after their link has expired, you can reset their download count. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Freset-a-customers-download-count\" class=\"\">Reset a customer’s download count\u003C\u002Fa> for details.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"name":444,"created_at":445,"published_at":446,"updated_at":447,"id":448,"uuid":47,"content":449,"slug":48,"full_slug":48,"sort_by_date":59,"position":627,"tag_list":628,"is_startpage":24,"parent_id":59,"meta_data":59,"group_id":629,"first_published_at":630,"release_id":59,"lang":65,"path":59,"alternates":631,"default_full_slug":59,"translated_slugs":59},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":450,"_uid":453,"title":454,"action":455,"fields":456,"method":603,"columns":604,"subtitle":618,"component":48,"button_text":624,"submit_title":625,"submit_subtitle":626},{"_uid":451,"title":444,"plugin":452,"description":13},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to help.","https:\u002F\u002Fusebasin.com\u002Ff\u002F029f48d65402",[457,462,466,574,577,582,597],{"_uid":458,"name":459,"type":332,"label":460,"options":13,"required":33,"component":461,"placeholder":13},"9a70b226-2036-4f90-a052-b3efa61c5896","name","Name","form___field",{"_uid":463,"name":464,"type":464,"label":465,"options":13,"required":33,"component":461,"placeholder":13},"86ba35be-ff43-4a28-8633-14052a8f6622","email","Email Address",{"_uid":467,"name":468,"type":469,"label":470,"options":471,"required":33,"component":461,"conditions":472,"placeholder":13},"3f827475-492c-4f97-aa1e-2386ac263b6c","topic","select","Topic","Presales, Support, Billing, Partnerships, Order Enquiry, Other",[473,528,538,545,553,561,567],{"_uid":474,"equals":475,"fields":476,"component":527},"e21d97dd-e68e-4fa6-ba97-bc40f3041dde","Order Enquiry",[477],{"_uid":478,"body":479,"type":525,"title":13,"component":526},"b64992bc-6d53-48b8-b7a0-d81e5a062e50",{"type":324,"content":480},[481],{"type":327,"content":482},[483,485,492,494,496,497,501,503,508,516,518,523],{"text":484,"type":332},"We are ",{"text":486,"type":332,"marks":487},"Foxy.io",[488],{"type":412,"attrs":489},{"href":490,"uuid":59,"anchor":59,"custom":491,"target":59,"linktype":31},"http:\u002F\u002FFoxy.io",{},{"text":493,"type":332},", an ecommerce platform powering ecommerce for other merchants. We do not sell products, and are unable to assist with questions about order statuses or refunds for any merchants using our platform. Please contact the merchant you ordered from for assistance. If you’d like to report a store using Foxy for fraudulent practices, please select ‘other’ in the subject.",{"type":495},"hard_break",{"type":495},{"text":498,"type":332,"marks":499},"NOTE:",[500],{"type":368},{"text":502,"type":332}," We are ",{"text":504,"type":332,"marks":505},"not ",[506],{"type":507},"italic",{"text":509,"type":332,"marks":510},"Foxy.in",[511,515],{"type":412,"attrs":512},{"href":513,"uuid":59,"anchor":59,"custom":514,"target":59,"linktype":31},"http:\u002F\u002FFoxy.in",{},{"type":507},{"text":517,"type":332},". We are not in any way affiliated with ",{"text":509,"type":332,"marks":519},[520],{"type":412,"attrs":521},{"href":513,"uuid":59,"anchor":59,"custom":522,"target":59,"linktype":31},{},{"text":524,"type":332},", and cannot help in any way with your order from that website.","danger","global___alert","form___condition",{"_uid":529,"equals":530,"fields":531,"component":527},"8765c3e1-25cf-44aa-b8ea-fc6094acf9c3","Presales",[532],{"_uid":533,"name":534,"type":535,"label":13,"options":13,"required":24,"component":461,"conditions":536,"placeholder":13,"default_value":537},"cf464f8e-d643-4f6e-af29-d3abffaf7380","department_email_address","hidden",[],"hello@foxy.io",{"_uid":539,"equals":208,"fields":540,"component":527},"4007b6d8-77e5-421d-bd1e-6f336dd853fb",[541],{"_uid":542,"name":534,"type":535,"label":13,"options":13,"required":24,"component":461,"conditions":543,"placeholder":13,"default_value":544},"7b4c6aa5-a68c-45e0-9ce1-0a36af10c0c2",[],"help@foxy.io",{"_uid":546,"equals":547,"fields":548,"component":527},"1dbb8f11-613d-43cd-9e09-1b94f6e19219","Billing",[549],{"_uid":550,"name":534,"type":535,"label":13,"options":13,"required":24,"component":461,"conditions":551,"placeholder":13,"default_value":552},"a0ac0d1b-bc4f-4a6c-a682-581d450b0b73",[],"help+billing@foxy.io",{"_uid":554,"equals":555,"fields":556,"component":527},"a0a53a50-7172-4a29-ba58-181e38874e12","Partnerships",[557],{"_uid":558,"name":534,"type":535,"label":13,"options":13,"required":24,"component":461,"conditions":559,"placeholder":13,"default_value":560},"7aa011d9-f374-4aed-b5a5-929b54aaf152",[],"partners@foxy.io",{"_uid":562,"equals":475,"fields":563,"component":527},"a4cd431f-25d5-41c7-bfdc-02c908c8fb47",[564],{"_uid":565,"name":534,"type":535,"label":13,"options":13,"required":24,"component":461,"conditions":566,"placeholder":13,"default_value":537},"f5d52168-d6ae-451b-94ee-2ced1cbd28ad",[],{"_uid":568,"equals":569,"fields":570,"component":527},"25aba1ed-eb41-4bbc-aa89-f7a7167ea86e","Other",[571],{"_uid":572,"name":534,"type":535,"label":13,"options":13,"required":24,"component":461,"conditions":573,"placeholder":13,"default_value":537},"f40dfaef-c203-4b71-bf4e-e1b43cef192b",[],{"_uid":575,"component":576},"e9c53a05-f40a-4510-aaf8-bc072a235a0c","form___subject",{"_uid":578,"name":579,"type":580,"label":581,"options":13,"required":33,"component":461,"placeholder":13},"a4c4d385-fff4-4978-99fb-b68cfea623d6","message","textarea","Message",{"_uid":583,"name":584,"type":469,"label":585,"options":586,"required":33,"component":461,"conditions":587,"placeholder":13},"8a3c9f85-f438-427d-9c7a-d7b295a14b5b","existing_user","Are you an existing user?","No, Yes",[588],{"_uid":589,"equals":590,"fields":591,"component":527},"115933d6-262a-4b59-8fa8-579c5ad73de1","Yes",[592],{"_uid":593,"name":594,"type":332,"label":595,"options":13,"required":33,"component":461,"conditions":596,"placeholder":13},"44b6ff23-98f0-4e95-b7f5-c23e06415c2d","subdomain","Store Subdomain",[],{"_uid":598,"name":599,"type":469,"label":600,"options":601,"required":33,"component":461,"conditions":602,"placeholder":13},"922a5cef-3af2-4113-8855-36c7910e3ee3","user_type","What type of user are you?","Developer, Designer, Merchant",[],"POST",[605],{"_uid":606,"text":607,"title":616,"component":617},"7323b90d-a93a-4bf1-baa9-20d0b7ead61b",{"type":324,"content":608},[609],{"type":327,"content":610},[611,613,614],{"text":612,"type":332},"855.369.9227",{"type":495},{"text":615,"type":332},"9:30am-6pm Central M-F","Pre-sales, Sales, & Partnerships","contact___footer_column",{"type":324,"content":619},[620],{"type":327,"content":621},[622],{"text":623,"type":332},"Get in touch to get help from our friendly support team.","Submit","Success!","Your email has been received. We'll get back to you as soon as we can, but it might take a business day. If you don't hear back from us in a timely manner, please check your spam folder to ensure our reply didn't go there.",-80,[],"2fd9fb7d-a48a-4184-acfd-30022d8d6f08","2022-09-23T20:10:45.360Z",[],[288,633,661,689],{"name":634,"created_at":635,"published_at":636,"updated_at":637,"id":638,"uuid":639,"content":640,"slug":654,"full_slug":655,"sort_by_date":59,"position":656,"tag_list":657,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":658,"first_published_at":659,"release_id":59,"lang":65,"path":59,"alternates":660,"default_full_slug":59,"translated_slugs":59},"Products","2023-01-19T16:20:53.075Z","2024-06-05T04:29:14.851Z","2024-06-05T04:29:14.872Z",28236,"389d5512-29ba-4a93-9cfa-9491d1618f73",{"_uid":641,"icon":642,"name":634,"guides":643,"pinned":24,"summary":644,"category":13,"component":297,"blog_posts":645,"content_hub":24,"icon_custom":646,"case_studies":647,"faq_sections":648,"help_articles":649,"featured_guides":650,"mailbox_category":13,"featured_articles":651,"featured_blog_posts":652,"featured_case_studies":653},"3551f6e8-765a-4b8d-8587-2e2eda4d2b23","fa-tags",[],"How products work, supported product types, inventory management, and more.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"filename":13,"copyright":59,"fieldtype":81},[],[],[],[],[],[],[],"products","help\u002Fcategories\u002Fproducts",150,[],"c025c7a7-0d20-4244-938a-c8d6588e1269","2023-01-19T17:25:32.570Z",[],{"name":662,"created_at":663,"published_at":664,"updated_at":665,"id":666,"uuid":667,"content":668,"slug":682,"full_slug":683,"sort_by_date":59,"position":684,"tag_list":685,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":686,"first_published_at":687,"release_id":59,"lang":65,"path":59,"alternates":688,"default_full_slug":59,"translated_slugs":59},"Digital Products","2023-01-19T16:23:20.964Z","2026-06-16T17:39:43.089Z","2026-06-16T17:39:43.102Z",28239,"7bfe6cb8-f9f3-4b6e-a351-9b30fb75c7e7",{"_uid":669,"icon":13,"name":662,"type":670,"guides":671,"pinned":24,"summary":672,"category":639,"component":297,"blog_posts":673,"content_hub":24,"icon_custom":674,"case_studies":675,"faq_sections":676,"help_articles":677,"featured_guides":678,"mailbox_category":13,"featured_articles":679,"featured_blog_posts":680,"featured_case_studies":681},"08f60148-da85-4d2a-9fd2-449ad322f9ed","simple",[],"Sell digital files and downloadable products with Foxy.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"filename":13,"copyright":59,"fieldtype":81},[],[],[],[],[],[],[],"digital-products","help\u002Fcategories\u002Fdigital-products",130,[],"582b1188-3a18-41ba-8574-e8c7c680a631","2023-01-24T10:29:15.702Z",[],{"name":690,"created_at":691,"published_at":692,"updated_at":693,"id":694,"uuid":420,"content":695,"slug":707,"full_slug":708,"sort_by_date":59,"position":709,"tag_list":710,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":711,"first_published_at":692,"release_id":59,"lang":65,"path":59,"alternates":712,"default_full_slug":59,"translated_slugs":59},"Digital Products Overview","2026-06-16T17:29:34.859Z","2026-06-16T17:39:43.835Z","2026-06-16T17:39:43.854Z",188175871468923,{"_uid":696,"icon":13,"name":690,"type":670,"pinned":24,"summary":697,"category":667,"component":297,"blog_posts":698,"icon_custom":699,"case_studies":701,"faq_sections":702,"featured_guides":703,"mailbox_category":13,"featured_articles":704,"featured_blog_posts":705,"featured_case_studies":706},"e050f864-75ce-4a41-9c92-05ea09d9cb5c","How digital products work in Foxy, including delivery, pricing, download security, and limitations.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":700},{},[],[],[],[],[],[],"digital-products-overview","help\u002Fcategories\u002Fdigital-products-overview",-360,[],"c2551aff-63ed-4d5d-92e7-785c7c3538c3",[],{},1784562226374]