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your questions answered with our browsable knowledge base.","help_center_category",[],{"id":2698,"alt":2698,"name":2655,"focus":2698,"title":2698,"filename":2655,"copyright":2698,"fieldtype":2720},[],[],[],[],[],[],[],"categories",530,[],2658,"19ebcdd2-027f-47f5-9a5b-a8992c959578","2022-09-19T16:24:39.219Z",[],{"name":2939,"created_at":2940,"published_at":2941,"updated_at":2942,"id":2943,"uuid":432,"content":2944,"slug":3175,"full_slug":3176,"sort_by_date":2698,"position":3177,"tag_list":3178,"is_startpage":2665,"parent_id":3179,"meta_data":2698,"group_id":3180,"first_published_at":2941,"release_id":2698,"lang":2704,"path":2698,"alternates":3181,"default_full_slug":2698,"translated_slugs":2698},"Preorders & Backorders: Accepting Orders Without Payment","2023-01-24T10:33:15.297Z","2023-01-24T10:36:15.417Z","2023-01-24T10:36:15.437Z",30548,{"_uid":2945,"body":2946,"name":2939,"image":3174,"pinned":2665,"summary":2655,"category":757,"component":2890},"ae99ea02-aacc-4c39-bc38-b8a57367ee6d",{"type":2947,"content":2948},"doc",[2949,2969,2979,2983,2998,3007,3017,3021,3062,3069,3079,3083,3087,3091,3101,3105,3109,3116,3122,3126,3131,3135,3142],{"type":2950,"content":2951},"paragraph",[2952,2955,2960,2962,2967],{"text":2953,"type":2954},"Need to accept orders now, but collect ","text",{"text":2956,"type":2954,"marks":2957},"payment ",[2958],{"type":2959},"italic",{"text":2961,"type":2954}," in the future? Maybe for a product that's set to ship a few months from now? Or maybe something like Kickstarter, where you gauge interest now but only bill once things are complete? Those would be what we'd consider ",{"text":2963,"type":2954,"marks":2964},"a preorder ",[2965],{"type":2966},"bold",{"text":2968,"type":2954},".",{"type":2950,"content":2970},[2971,2973,2977],{"text":2972,"type":2954},"Similarly, ",{"text":2974,"type":2954,"marks":2975},"a backorder ",[2976],{"type":2966},{"text":2978,"type":2954},"is also a \"accept the transaction now but the payment in the future,\" though the use case is typically for a product that already exists but might be out of stock. For instance, if you accept an order for a book that hasn't yet been published and released to the public, that'd be a pre-order. But if you accept an order for a book that's already been published and released, but is currently out of stock, it'd be a backorder.",{"type":2950,"content":2980},[2981],{"text":2982,"type":2954},"Regardless, they're conceptually very similar, so we'll discuss them both on this page. As with most things ecommerce, there are myriad possible solutions and approaches, but we'll discuss two approaches that can work in Foxy, with some pros and cons. For the rest of this article, we'll primarily reference preorders, but unless otherwise noted these approaches will work for backorders as well. First though, a note:",{"type":2984,"attrs":2985},"blok",{"id":2986,"body":2987},"e9eb29e8-74e3-4c61-8872-bbabe130fb32",[2988],{"_uid":2989,"body":2990,"type":2996,"title":2655,"component":2997},"i-7bd4f8a0-b2d8-437f-92ed-67a0e27becfe",{"type":2947,"content":2991},[2992],{"type":2950,"content":2993},[2994],{"text":2995,"type":2954},"Preorders and backorders can add considerable complexity. Before you embark down this path, make sure it's worthwhile. Particularly with backorders, it may be overkill for the average store. Be sure to explore other options, discussed at the bottom of this page.","info","global___alert",{"type":2999,"attrs":3000,"content":3002},"heading",{"level":3001},2,[3003],{"text":3004,"type":2954,"marks":3005},"Option 1: Verify initial transactions, then auth+capture on shipment.",[3006],{"type":2966},{"type":2950,"content":3008},[3009,3011,3015],{"text":3010,"type":2954},"One recommended option to handle preorders is to use the card verification functionality in Foxy. A \"card verification\" is a way to ensure a payment method (ie. a credit card) is valid ",{"text":3012,"type":2954,"marks":3013},"without actually charging the card",[3014],{"type":2959},{"text":3016,"type":2954},", by making a $0 or $1 authorization request to the card. Foxy then vaults the card (or uses your gateway's vault), and you can then modify the Foxy transaction as needed before, in the future, charging the customer the full amount. This can be done either via the API or the admin, though for any decent volume, you'll likely want to automate things with the API (likely tied into your fulfillment systems).",{"type":2950,"content":3018},[3019],{"text":3020,"type":2954},"The net result is that the customer completes their order, their payment method (typically a credit card) is verified, and at a later date they're charged the full amount. This \"feels\" the best all around, but there are some downsides:",{"type":3022,"content":3023},"bullet_list",[3024,3031,3056],{"type":3025,"content":3026},"list_item",[3027],{"type":2950,"content":3028},[3029],{"text":3030,"type":2954},"The payment method might fail when you attempt the full charge. This is unavoidable, but something to keep in mind.",{"type":3025,"content":3032},[3033],{"type":2950,"content":3034},[3035,3037,3041,3043,3048,3050,3054],{"text":3036,"type":2954},"Verifying a card is a ",{"text":3038,"type":2954,"marks":3039},"per transaction ",[3040],{"type":2959},{"text":3042,"type":2954},"setting, set via the ",{"text":3044,"type":2954,"marks":3045},"template_set",[3046],{"type":3047},"code",{"text":3049,"type":2954}," (and its corresponding ",{"text":3051,"type":2954,"marks":3052},"payment_set",[3053],{"type":3047},{"text":3055,"type":2954},"). As such, you can't easily combine preordered (or backordered) products and regular products in a single cart. (If this is a firm requirement, there are some possibilities that work well with automated fulfillment processes, but contact us so we can discuss your needs.)",{"type":3025,"content":3057},[3058],{"type":2950,"content":3059},[3060],{"text":3061,"type":2954},"Not every payment methods supports verification.",{"type":2999,"attrs":3063,"content":3064},{"level":3001},[3065],{"text":3066,"type":2954,"marks":3067},"Option 2: Preorders via subscriptions.",[3068],{"type":2966},{"type":2950,"content":3070},[3071,3073,3077],{"text":3072,"type":2954},"Another possibility that can work to accept preorders is to use Foxy's subscription functionality. In this approach, the pre-ordered product is added to the cart as a subscription",{"text":3074,"type":2954,"marks":3075}," with a future start date",[3076],{"type":2959},{"text":3078,"type":2954}," (with an enddate for the day after). The item won't be charged now (though depending on your store settings, the card may still be verified as above), and at the specified date in the future, Foxy will automatically charge the customer. Then, on the following day, the subscription will end.",{"type":2950,"content":3080},[3081],{"text":3082,"type":2954},"One requirement of this approach is to modify your store's language strings to change any \"subscription\" language to instead reference \"preorders\", and to hide some of the cart parameters (such as the subscription frequency and end date). For instance, instead of the cart displaying a product parameter of \"Subscription Details: Start Date\", you may want \"Preorder Details: Estimated Billing Date\". Some pros and cons:",{"type":2950,"content":3084},[3085],{"text":3086,"type":2954},"➕ It's quite easy, assuming you have a firm billing date. (If you need to modify the date, you'd need to do it manually or via the API to update all matching subscriptions.)",{"type":2950,"content":3088},[3089],{"text":3090,"type":2954},"➕ These preorder items can be combined in a cart with non-preordered items.",{"type":2950,"content":3092},[3093,3095,3099],{"text":3094,"type":2954},"➖ If you ",{"text":3096,"type":2954,"marks":3097},"also",[3098],{"type":2959},{"text":3100,"type":2954}," actually sell subscriptions, this approach wouldn't work. (Or not without extra work.)",{"type":2950,"content":3102},[3103],{"text":3104,"type":2954},"➖ It's certainly a bit of a hacky workaround, in that it's using subscription functionality for non-subscription products.",{"type":2950,"content":3106},[3107],{"text":3108,"type":2954},"Future Subscription ",{"type":2999,"attrs":3110,"content":3111},{"level":3001},[3112],{"text":3113,"type":2954,"marks":3114},"Other Options:",[3115],{"type":2966},{"type":2999,"attrs":3117,"content":3119},{"level":3118},3,[3120],{"text":3121,"type":2954},"Use a simple form or mailing list.",{"type":2950,"content":3123},[3124],{"text":3125,"type":2954},"For backorders in particular, if you don't anticipate this being a major issue, an easier solution is simply replacing your \"add to cart\" button with a \"Get notified when back in stock\" link to a form to collect the customer's email.",{"type":2999,"attrs":3127,"content":3128},{"level":3118},[3129],{"text":3130,"type":2954},"Collect payment at the time of the transaction.",{"type":2950,"content":3132},[3133],{"text":3134,"type":2954},"If the delay isn't too long, this is hands down the easiest approach. Just collect payment as normal, and ship when you're able. We recommend adding a note on your site or checkout indicating the order may be delayed, and perhaps contacting impacted customers post-order to ensure there aren't any surprises. We can't recommend this approach for everybody, all the time, but it's the default starting point you'll want to compare all the above options against.",{"type":2999,"attrs":3136,"content":3137},{"level":3001},[3138],{"text":3139,"type":2954,"marks":3140},"Custom Functionality & Enterprise Plans:",[3141],{"type":2966},{"type":2950,"content":3143},[3144,3146,3155,3157,3164,3165,3172],{"text":3145,"type":2954},"If you have very specific fulfillment processes and would like to talk with us about advanced or custom possibilities, please reach out. We've supported numerous larger users implement tightly integrated order flows using a variety of third-party logistic (3PL) providers, such as ",{"text":3147,"type":2954,"marks":3148},"ShipStation",[3149],{"type":3150,"attrs":3151},"link",{"href":3152,"uuid":2698,"anchor":2698,"custom":3153,"target":3154,"linktype":2672},"https:\u002F\u002Fwww.shipstation.com\u002F",{},"_blank",{"text":3156,"type":2954},", ",{"text":3158,"type":2954,"marks":3159},"ShipFusion",[3160],{"type":3150,"attrs":3161},{"href":3162,"uuid":2698,"anchor":2698,"custom":3163,"target":3154,"linktype":2672},"https:\u002F\u002Fwww.shipfusion.com\u002F",{},{"text":3156,"type":2954},{"text":3166,"type":2954,"marks":3167},"ShippingEasy",[3168],{"type":3150,"attrs":3169},{"href":3170,"uuid":2698,"anchor":2698,"custom":3171,"target":3154,"linktype":2672},"https:\u002F\u002Fshippingeasy.com\u002F",{},{"text":3173,"type":2954},", and more.",{"id":2698,"alt":2698,"name":2655,"focus":2698,"title":2698,"filename":2655,"copyright":2698,"fieldtype":2720},"preorders-backorders-accepting-orders-without-payment","help\u002Farticles\u002Fpreorders-backorders-accepting-orders-without-payment",-500,[],2659,"c0605ed1-d018-443b-9696-6fe04c3c73d8",[],{"html":3183,"sections":3184,"segments":3200},"\u003Cp>Need to accept orders now, but collect \u003Cem>payment \u003C\u002Fem> in the future? Maybe for a product that's set to ship a few months from now? Or maybe something like Kickstarter, where you gauge interest now but only bill once things are complete? Those would be what we'd consider \u003Cstrong>a preorder \u003C\u002Fstrong>.\u003C\u002Fp>\u003Cp>Similarly, \u003Cstrong>a backorder \u003C\u002Fstrong>is also a "accept the transaction now but the payment in the future," though the use case is typically for a product that already exists but might be out of stock. For instance, if you accept an order for a book that hasn't yet been published and released to the public, that'd be a pre-order. But if you accept an order for a book that's already been published and released, but is currently out of stock, it'd be a backorder.\u003C\u002Fp>\u003Cp>Regardless, they're conceptually very similar, so we'll discuss them both on this page. As with most things ecommerce, there are myriad possible solutions and approaches, but we'll discuss two approaches that can work in Foxy, with some pros and cons. For the rest of this article, we'll primarily reference preorders, but unless otherwise noted these approaches will work for backorders as well. First though, a note:\u003C\u002Fp>\u003Cdiv class=\"alert alert-soft-info text-body my-5 rounded-2\" role=\"alert\">\u003C!---->\u003Cdiv class=\"paragraph-m-0\">\u003Cp>Preorders and backorders can add considerable complexity. Before you embark down this path, make sure it's worthwhile. Particularly with backorders, it may be overkill for the average store. Be sure to explore other options, discussed at the bottom of this page.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003Csection id=\"option-1-verify-initial-transactions-then-authcapture-on-shipment\" data-title=\"Option 1: Verify initial transactions, then auth+capture on shipment.\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 level=\"2\">\u003Cstrong>Option 1: Verify initial transactions, then auth+capture on shipment.\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>One recommended option to handle preorders is to use the card verification functionality in Foxy. A "card verification" is a way to ensure a payment method (ie. a credit card) is valid \u003Cem>without actually charging the card\u003C\u002Fem>, by making a $0 or $1 authorization request to the card. Foxy then vaults the card (or uses your gateway's vault), and you can then modify the Foxy transaction as needed before, in the future, charging the customer the full amount. This can be done either via the API or the admin, though for any decent volume, you'll likely want to automate things with the API (likely tied into your fulfillment systems).\u003C\u002Fp>\u003Cp>The net result is that the customer completes their order, their payment method (typically a credit card) is verified, and at a later date they're charged the full amount. This "feels" the best all around, but there are some downsides:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>The payment method might fail when you attempt the full charge. This is unavoidable, but something to keep in mind.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Verifying a card is a \u003Cem>per transaction \u003C\u002Fem>setting, set via the \u003Ccode class=\"badge bg-soft-danger text-danger\">template_set\u003C\u002Fcode> (and its corresponding \u003Ccode class=\"badge bg-soft-danger text-danger\">payment_set\u003C\u002Fcode>). As such, you can't easily combine preordered (or backordered) products and regular products in a single cart. (If this is a firm requirement, there are some possibilities that work well with automated fulfillment processes, but contact us so we can discuss your needs.)\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Not every payment methods supports verification.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>\u003Csection id=\"option-2-preorders-via-subscriptions\" data-title=\"Option 2: Preorders via subscriptions.\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 level=\"2\">\u003Cstrong>Option 2: Preorders via subscriptions.\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>Another possibility that can work to accept preorders is to use Foxy's subscription functionality. In this approach, the pre-ordered product is added to the cart as a subscription\u003Cem> with a future start date\u003C\u002Fem> (with an enddate for the day after). The item won't be charged now (though depending on your store settings, the card may still be verified as above), and at the specified date in the future, Foxy will automatically charge the customer. Then, on the following day, the subscription will end.\u003C\u002Fp>\u003Cp>One requirement of this approach is to modify your store's language strings to change any "subscription" language to instead reference "preorders", and to hide some of the cart parameters (such as the subscription frequency and end date). For instance, instead of the cart displaying a product parameter of "Subscription Details: Start Date", you may want "Preorder Details: Estimated Billing Date". Some pros and cons:\u003C\u002Fp>\u003Cp>➕ It's quite easy, assuming you have a firm billing date. (If you need to modify the date, you'd need to do it manually or via the API to update all matching subscriptions.)\u003C\u002Fp>\u003Cp>➕ These preorder items can be combined in a cart with non-preordered items.\u003C\u002Fp>\u003Cp>➖ If you \u003Cem>also\u003C\u002Fem> actually sell subscriptions, this approach wouldn't work. (Or not without extra work.)\u003C\u002Fp>\u003Cp>➖ It's certainly a bit of a hacky workaround, in that it's using subscription functionality for non-subscription products.\u003C\u002Fp>\u003Cp>Future Subscription \u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"other-options\" data-title=\"Other Options:\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 level=\"2\">\u003Cstrong>Other Options:\u003C\u002Fstrong>\u003C\u002Fh2>\u003C\u002Fsection>\u003Csection id=\"use-a-simple-form-or-mailing-list\" data-title=\"Use a simple form or mailing list.\" data-title-node=\"H3\">\u003Ch3 level=\"3\">Use a simple form or mailing list.\u003C\u002Fh3>\u003Cp>For backorders in particular, if you don't anticipate this being a major issue, an easier solution is simply replacing your "add to cart" button with a "Get notified when back in stock" link to a form to collect the customer's email.\u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"collect-payment-at-the-time-of-the-transaction\" data-title=\"Collect payment at the time of the transaction.\" data-title-node=\"H3\">\u003Ch3 level=\"3\">Collect payment at the time of the transaction.\u003C\u002Fh3>\u003Cp>If the delay isn't too long, this is hands down the easiest approach. Just collect payment as normal, and ship when you're able. We recommend adding a note on your site or checkout indicating the order may be delayed, and perhaps contacting impacted customers post-order to ensure there aren't any surprises. We can't recommend this approach for everybody, all the time, but it's the default starting point you'll want to compare all the above options against.\u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"custom-functionality-amp-enterprise-plans\" data-title=\"Custom Functionality & Enterprise Plans:\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 level=\"2\">\u003Cstrong>Custom Functionality & Enterprise Plans:\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>If you have very specific fulfillment processes and would like to talk with us about advanced or custom possibilities, please reach out. We've supported numerous larger users implement tightly integrated order flows using a variety of third-party logistic (3PL) providers, such as \u003Ca href=\"https:\u002F\u002Fwww.shipstation.com\u002F\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"\">ShipStation\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fwww.shipfusion.com\u002F\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"\">ShipFusion\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fshippingeasy.com\u002F\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"\">ShippingEasy\u003C\u002Fa>, and more.\u003C\u002Fp>\u003C\u002Fsection>",[3185,3188,3190,3192,3195,3197],{"id":3186,"title":3004,"level":3187},"option-1-verify-initial-transactions-then-authcapture-on-shipment","H2",{"id":3189,"title":3066,"level":3187},"option-2-preorders-via-subscriptions",{"id":3191,"title":3113,"level":3187},"other-options",{"id":3193,"title":3121,"level":3194},"use-a-simple-form-or-mailing-list","H3",{"id":3196,"title":3130,"level":3194},"collect-payment-at-the-time-of-the-transaction",{"id":3198,"title":3199,"level":3187},"custom-functionality-amp-enterprise-plans","Custom Functionality & Enterprise Plans:",[3201,3204,3205],{"type":3202,"content":3203},"html","\u003Cp>Need to accept orders now, but collect \u003Cem>payment \u003C\u002Fem> in the future? Maybe for a product that's set to ship a few months from now? Or maybe something like Kickstarter, where you gauge interest now but only bill once things are complete? Those would be what we'd consider \u003Cstrong>a preorder \u003C\u002Fstrong>.\u003C\u002Fp>\u003Cp>Similarly, \u003Cstrong>a backorder \u003C\u002Fstrong>is also a "accept the transaction now but the payment in the future," though the use case is typically for a product that already exists but might be out of stock. For instance, if you accept an order for a book that hasn't yet been published and released to the public, that'd be a pre-order. But if you accept an order for a book that's already been published and released, but is currently out of stock, it'd be a backorder.\u003C\u002Fp>\u003Cp>Regardless, they're conceptually very similar, so we'll discuss them both on this page. As with most things ecommerce, there are myriad possible solutions and approaches, but we'll discuss two approaches that can work in Foxy, with some pros and cons. For the rest of this article, we'll primarily reference preorders, but unless otherwise noted these approaches will work for backorders as well. First though, a note:\u003C\u002Fp>",{"type":2984,"blok":2988},{"type":3202,"content":3206},"\u003Ch2 level=\"2\">\u003Cstrong>Option 1: Verify initial transactions, then auth+capture on shipment.\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>One recommended option to handle preorders is to use the card verification functionality in Foxy. A "card verification" is a way to ensure a payment method (ie. a credit card) is valid \u003Cem>without actually charging the card\u003C\u002Fem>, by making a $0 or $1 authorization request to the card. Foxy then vaults the card (or uses your gateway's vault), and you can then modify the Foxy transaction as needed before, in the future, charging the customer the full amount. This can be done either via the API or the admin, though for any decent volume, you'll likely want to automate things with the API (likely tied into your fulfillment systems).\u003C\u002Fp>\u003Cp>The net result is that the customer completes their order, their payment method (typically a credit card) is verified, and at a later date they're charged the full amount. This "feels" the best all around, but there are some downsides:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>The payment method might fail when you attempt the full charge. This is unavoidable, but something to keep in mind.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Verifying a card is a \u003Cem>per transaction \u003C\u002Fem>setting, set via the \u003Ccode class=\"badge bg-soft-danger text-danger\">template_set\u003C\u002Fcode> (and its corresponding \u003Ccode class=\"badge bg-soft-danger text-danger\">payment_set\u003C\u002Fcode>). As such, you can't easily combine preordered (or backordered) products and regular products in a single cart. (If this is a firm requirement, there are some possibilities that work well with automated fulfillment processes, but contact us so we can discuss your needs.)\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Not every payment methods supports verification.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch2 level=\"2\">\u003Cstrong>Option 2: Preorders via subscriptions.\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>Another possibility that can work to accept preorders is to use Foxy's subscription functionality. In this approach, the pre-ordered product is added to the cart as a subscription\u003Cem> with a future start date\u003C\u002Fem> (with an enddate for the day after). The item won't be charged now (though depending on your store settings, the card may still be verified as above), and at the specified date in the future, Foxy will automatically charge the customer. Then, on the following day, the subscription will end.\u003C\u002Fp>\u003Cp>One requirement of this approach is to modify your store's language strings to change any "subscription" language to instead reference "preorders", and to hide some of the cart parameters (such as the subscription frequency and end date). For instance, instead of the cart displaying a product parameter of "Subscription Details: Start Date", you may want "Preorder Details: Estimated Billing Date". Some pros and cons:\u003C\u002Fp>\u003Cp>➕ It's quite easy, assuming you have a firm billing date. (If you need to modify the date, you'd need to do it manually or via the API to update all matching subscriptions.)\u003C\u002Fp>\u003Cp>➕ These preorder items can be combined in a cart with non-preordered items.\u003C\u002Fp>\u003Cp>➖ If you \u003Cem>also\u003C\u002Fem> actually sell subscriptions, this approach wouldn't work. (Or not without extra work.)\u003C\u002Fp>\u003Cp>➖ It's certainly a bit of a hacky workaround, in that it's using subscription functionality for non-subscription products.\u003C\u002Fp>\u003Cp>Future Subscription \u003C\u002Fp>\u003Ch2 level=\"2\">\u003Cstrong>Other Options:\u003C\u002Fstrong>\u003C\u002Fh2>\u003Ch3 level=\"3\">Use a simple form or mailing list.\u003C\u002Fh3>\u003Cp>For backorders in particular, if you don't anticipate this being a major issue, an easier solution is simply replacing your "add to cart" button with a "Get notified when back in stock" link to a form to collect the customer's email.\u003C\u002Fp>\u003Ch3 level=\"3\">Collect payment at the time of the transaction.\u003C\u002Fh3>\u003Cp>If the delay isn't too long, this is hands down the easiest approach. Just collect payment as normal, and ship when you're able. We recommend adding a note on your site or checkout indicating the order may be delayed, and perhaps contacting impacted customers post-order to ensure there aren't any surprises. We can't recommend this approach for everybody, all the time, but it's the default starting point you'll want to compare all the above options against.\u003C\u002Fp>\u003Ch2 level=\"2\">\u003Cstrong>Custom Functionality & Enterprise Plans:\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp>If you have very specific fulfillment processes and would like to talk with us about advanced or custom possibilities, please reach out. We've supported numerous larger users implement tightly integrated order flows using a variety of third-party logistic (3PL) providers, such as \u003Ca href=\"https:\u002F\u002Fwww.shipstation.com\u002F\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"\">ShipStation\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fwww.shipfusion.com\u002F\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"\">ShipFusion\u003C\u002Fa>, \u003Ca href=\"https:\u002F\u002Fshippingeasy.com\u002F\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"\">ShippingEasy\u003C\u002Fa>, and more.\u003C\u002Fp>",{"name":3208,"created_at":3209,"published_at":3210,"updated_at":3211,"id":3212,"uuid":111,"content":3213,"slug":2688,"full_slug":2688,"sort_by_date":2698,"position":3389,"tag_list":3390,"is_startpage":2665,"parent_id":2698,"meta_data":2698,"group_id":3391,"first_published_at":3392,"release_id":2698,"lang":2704,"path":2698,"alternates":3393,"default_full_slug":2698,"translated_slugs":2698},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":3214,"_uid":3217,"title":3218,"action":3219,"fields":3220,"method":3365,"columns":3366,"subtitle":3380,"component":2688,"button_text":3386,"submit_title":3387,"submit_subtitle":3388},{"_uid":3215,"title":3208,"plugin":3216,"description":2655},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to help.","https:\u002F\u002Fusebasin.com\u002Ff\u002F029f48d65402",[3221,3226,3230,3336,3339,3344,3359],{"_uid":3222,"name":3223,"type":2954,"label":3224,"options":2655,"required":2674,"component":3225,"placeholder":2655},"9a70b226-2036-4f90-a052-b3efa61c5896","name","Name","form___field",{"_uid":3227,"name":3228,"type":3228,"label":3229,"options":2655,"required":2674,"component":3225,"placeholder":2655},"86ba35be-ff43-4a28-8633-14052a8f6622","email","Email Address",{"_uid":3231,"name":3232,"type":3233,"label":3234,"options":3235,"required":2674,"component":3225,"conditions":3236,"placeholder":2655},"3f827475-492c-4f97-aa1e-2386ac263b6c","topic","select","Topic","Presales, Support, Billing, Partnerships, Order Enquiry, Other",[3237,3290,3300,3307,3315,3323,3329],{"_uid":3238,"equals":3239,"fields":3240,"component":3289},"e21d97dd-e68e-4fa6-ba97-bc40f3041dde","Order Enquiry",[3241],{"_uid":3242,"body":3243,"type":3288,"title":2655,"component":2997},"b64992bc-6d53-48b8-b7a0-d81e5a062e50",{"type":2947,"content":3244},[3245],{"type":2950,"content":3246},[3247,3249,3256,3258,3260,3261,3265,3267,3271,3279,3281,3286],{"text":3248,"type":2954},"We are ",{"text":3250,"type":2954,"marks":3251},"Foxy.io",[3252],{"type":3150,"attrs":3253},{"href":3254,"uuid":2698,"anchor":2698,"custom":3255,"target":2698,"linktype":2672},"http:\u002F\u002FFoxy.io",{},{"text":3257,"type":2954},", an ecommerce platform powering ecommerce for other merchants. We do not sell products, and are unable to assist with questions about order statuses or refunds for any merchants using our platform. Please contact the merchant you ordered from for assistance. If you’d like to report a store using Foxy for fraudulent practices, please select ‘other’ in the subject.",{"type":3259},"hard_break",{"type":3259},{"text":3262,"type":2954,"marks":3263},"NOTE:",[3264],{"type":2966},{"text":3266,"type":2954}," We are ",{"text":3268,"type":2954,"marks":3269},"not ",[3270],{"type":2959},{"text":3272,"type":2954,"marks":3273},"Foxy.in",[3274,3278],{"type":3150,"attrs":3275},{"href":3276,"uuid":2698,"anchor":2698,"custom":3277,"target":2698,"linktype":2672},"http:\u002F\u002FFoxy.in",{},{"type":2959},{"text":3280,"type":2954},". 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