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customer","2026-06-17T19:55:12.347Z","2026-06-17T20:00:48.309Z","2026-06-17T20:00:48.323Z",188565554623950,"ced032a2-c9b1-400d-bdb0-b9b7d2bce49d",{"_uid":322,"body":323,"name":315,"image":422,"pinned":24,"summary":424,"category":425,"component":266,"related_articles":426},"f45bce2d-e852-4f97-b85e-b1426a6124b5",{"type":324,"content":325},"doc",[326,333,340,385,390],{"type":327,"attrs":328,"content":329},"paragraph",{"textAlign":59},[330],{"text":331,"type":332},"This article covers how to resend a customer’s download links from the Foxy admin.","text",{"type":334,"attrs":335,"content":337},"heading",{"level":336,"textAlign":59},2,[338],{"text":339,"type":332},"Steps",{"type":341,"attrs":342,"content":344},"ordered_list",{"order":343},1,[345,360,372],{"type":346,"content":347},"list_item",[348],{"type":327,"attrs":349,"content":350},{"textAlign":59},[351,353],{"text":352,"type":332},"Go to the ",{"text":354,"type":332,"marks":355},"Foxy admin",[356],{"type":357,"attrs":358},"link",{"href":359,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Fadmin.foxy.io",{"type":346,"content":361},[362],{"type":327,"attrs":363,"content":364},{"textAlign":59},[365,367],{"text":366,"type":332},"Go to ",{"text":368,"type":332,"marks":369},"Transactions",[370],{"type":371},"bold",{"type":346,"content":373},[374],{"type":327,"attrs":375,"content":376},{"textAlign":59},[377,379,383],{"text":378,"type":332},"Find the customer’s transaction and click ",{"text":380,"type":332,"marks":381},"(email)",[382],{"type":371},{"text":384,"type":332}," to resend the email receipt, which includes the download links",{"type":334,"attrs":386,"content":387},{"level":336,"textAlign":59},[388],{"text":389,"type":332},"Notes",{"type":391,"content":392},"bullet_list",[393,400,415],{"type":346,"content":394},[395],{"type":327,"attrs":396,"content":397},{"textAlign":59},[398],{"text":399,"type":332},"Resending the email receipt sends the download links as they were at the time of the original transaction.",{"type":346,"content":401},[402],{"type":327,"attrs":403,"content":404},{"textAlign":59},[405,407,413],{"text":406,"type":332},"If the customer’s download links have expired, you may also need to reset their download count before resending. See ",{"text":408,"type":332,"marks":409},"Reset a customer’s download count",[410],{"type":357,"attrs":411},{"href":412,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Freset-a-customers-download-count",{"text":414,"type":332}," for details.",{"type":346,"content":416},[417],{"type":327,"attrs":418,"content":419},{"textAlign":59},[420],{"text":421,"type":332},"For purchases made with a purchase order, download links are not included in the original receipt. You will need to send the links to the customer manually once the order is approved.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":423},{},"How to resend download links to a customer who needs access to a digital product they have already purchased.","f79a0dde-f866-44ce-85d5-9aba5a2b8af7",[],"redeliver-a-digital-product-to-a-customer","help\u002Farticles\u002Fredeliver-a-digital-product-to-a-customer",-2310,[],2659,"9d9fccd0-c25c-4d51-9be1-739926d41204",[],{"html":435,"sections":436,"segments":442},"\u003Cp>This article covers how to resend a customer’s download links from the Foxy admin.\u003C\u002Fp>\u003Csection id=\"steps\" data-title=\"Steps\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"steps\">Steps\u003C\u002Fh2>\u003Col class=\"step step-icon-sm step-dashed step-border-last-0 mt-3\">\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">1\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Go to the \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\" class=\"\">Foxy admin\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">2\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Go to \u003Cstrong>Transactions\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">3\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Find the customer’s transaction and click \u003Cstrong>(email)\u003C\u002Fstrong> to resend the email receipt, which includes the download links\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fsection>\u003Csection id=\"notes\" data-title=\"Notes\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"notes\">Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>Resending the email receipt sends the download links as they were at the time of the original transaction.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If the customer’s download links have expired, you may also need to reset their download count before resending. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Freset-a-customers-download-count\" class=\"\">Reset a customer’s download count\u003C\u002Fa> for details.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>For purchases made with a purchase order, download links are not included in the original receipt. You will need to send the links to the customer manually once the order is approved.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>",[437,440],{"id":438,"title":339,"level":439},"steps","H2",{"id":441,"title":389,"level":439},"notes",[443],{"type":444,"content":445},"html","\u003Cp>This article covers how to resend a customer’s download links from the Foxy admin.\u003C\u002Fp>\u003Ch2>Steps\u003C\u002Fh2>\u003Col order=\"1\">\u003Cli>\u003Cp>Go to the \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\" class=\"\">Foxy admin\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Go to \u003Cstrong>Transactions\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Find the customer’s transaction and click \u003Cstrong>(email)\u003C\u002Fstrong> to resend the email receipt, which includes the download links\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Ch2>Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>Resending the email receipt sends the download links as they were at the time of the original transaction.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If the customer’s download links have expired, you may also need to reset their download count before resending. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Freset-a-customers-download-count\" class=\"\">Reset a customer’s download count\u003C\u002Fa> for details.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>For purchases made with a purchase order, download links are not included in the original receipt. You will need to send the links to the customer manually once the order is approved.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"name":447,"created_at":448,"published_at":449,"updated_at":450,"id":451,"uuid":47,"content":452,"slug":48,"full_slug":48,"sort_by_date":59,"position":630,"tag_list":631,"is_startpage":24,"parent_id":59,"meta_data":59,"group_id":632,"first_published_at":633,"release_id":59,"lang":65,"path":59,"alternates":634,"default_full_slug":59,"translated_slugs":59},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":453,"_uid":456,"title":457,"action":458,"fields":459,"method":606,"columns":607,"subtitle":621,"component":48,"button_text":627,"submit_title":628,"submit_subtitle":629},{"_uid":454,"title":447,"plugin":455,"description":13},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to help.","https:\u002F\u002Fusebasin.com\u002Ff\u002F029f48d65402",[460,465,469,577,580,585,600],{"_uid":461,"name":462,"type":332,"label":463,"options":13,"required":33,"component":464,"placeholder":13},"9a70b226-2036-4f90-a052-b3efa61c5896","name","Name","form___field",{"_uid":466,"name":467,"type":467,"label":468,"options":13,"required":33,"component":464,"placeholder":13},"86ba35be-ff43-4a28-8633-14052a8f6622","email","Email Address",{"_uid":470,"name":471,"type":472,"label":473,"options":474,"required":33,"component":464,"conditions":475,"placeholder":13},"3f827475-492c-4f97-aa1e-2386ac263b6c","topic","select","Topic","Presales, Support, Billing, Partnerships, Order Enquiry, Other",[476,531,541,548,556,564,570],{"_uid":477,"equals":478,"fields":479,"component":530},"e21d97dd-e68e-4fa6-ba97-bc40f3041dde","Order Enquiry",[480],{"_uid":481,"body":482,"type":528,"title":13,"component":529},"b64992bc-6d53-48b8-b7a0-d81e5a062e50",{"type":324,"content":483},[484],{"type":327,"content":485},[486,488,495,497,499,500,504,506,511,519,521,526],{"text":487,"type":332},"We are ",{"text":489,"type":332,"marks":490},"Foxy.io",[491],{"type":357,"attrs":492},{"href":493,"uuid":59,"anchor":59,"custom":494,"target":59,"linktype":31},"http:\u002F\u002FFoxy.io",{},{"text":496,"type":332},", an ecommerce platform powering ecommerce for other merchants. We do not sell products, and are unable to assist with questions about order statuses or refunds for any merchants using our platform. Please contact the merchant you ordered from for assistance. If you’d like to report a store using Foxy for fraudulent practices, please select ‘other’ in the subject.",{"type":498},"hard_break",{"type":498},{"text":501,"type":332,"marks":502},"NOTE:",[503],{"type":371},{"text":505,"type":332}," We are ",{"text":507,"type":332,"marks":508},"not ",[509],{"type":510},"italic",{"text":512,"type":332,"marks":513},"Foxy.in",[514,518],{"type":357,"attrs":515},{"href":516,"uuid":59,"anchor":59,"custom":517,"target":59,"linktype":31},"http:\u002F\u002FFoxy.in",{},{"type":510},{"text":520,"type":332},". We are not in any way affiliated with ",{"text":512,"type":332,"marks":522},[523],{"type":357,"attrs":524},{"href":516,"uuid":59,"anchor":59,"custom":525,"target":59,"linktype":31},{},{"text":527,"type":332},", and cannot help in any way with your order from that website.","danger","global___alert","form___condition",{"_uid":532,"equals":533,"fields":534,"component":530},"8765c3e1-25cf-44aa-b8ea-fc6094acf9c3","Presales",[535],{"_uid":536,"name":537,"type":538,"label":13,"options":13,"required":24,"component":464,"conditions":539,"placeholder":13,"default_value":540},"cf464f8e-d643-4f6e-af29-d3abffaf7380","department_email_address","hidden",[],"hello@foxy.io",{"_uid":542,"equals":208,"fields":543,"component":530},"4007b6d8-77e5-421d-bd1e-6f336dd853fb",[544],{"_uid":545,"name":537,"type":538,"label":13,"options":13,"required":24,"component":464,"conditions":546,"placeholder":13,"default_value":547},"7b4c6aa5-a68c-45e0-9ce1-0a36af10c0c2",[],"help@foxy.io",{"_uid":549,"equals":550,"fields":551,"component":530},"1dbb8f11-613d-43cd-9e09-1b94f6e19219","Billing",[552],{"_uid":553,"name":537,"type":538,"label":13,"options":13,"required":24,"component":464,"conditions":554,"placeholder":13,"default_value":555},"a0ac0d1b-bc4f-4a6c-a682-581d450b0b73",[],"help+billing@foxy.io",{"_uid":557,"equals":558,"fields":559,"component":530},"a0a53a50-7172-4a29-ba58-181e38874e12","Partnerships",[560],{"_uid":561,"name":537,"type":538,"label":13,"options":13,"required":24,"component":464,"conditions":562,"placeholder":13,"default_value":563},"7aa011d9-f374-4aed-b5a5-929b54aaf152",[],"partners@foxy.io",{"_uid":565,"equals":478,"fields":566,"component":530},"a4cd431f-25d5-41c7-bfdc-02c908c8fb47",[567],{"_uid":568,"name":537,"type":538,"label":13,"options":13,"required":24,"component":464,"conditions":569,"placeholder":13,"default_value":540},"f5d52168-d6ae-451b-94ee-2ced1cbd28ad",[],{"_uid":571,"equals":572,"fields":573,"component":530},"25aba1ed-eb41-4bbc-aa89-f7a7167ea86e","Other",[574],{"_uid":575,"name":537,"type":538,"label":13,"options":13,"required":24,"component":464,"conditions":576,"placeholder":13,"default_value":540},"f40dfaef-c203-4b71-bf4e-e1b43cef192b",[],{"_uid":578,"component":579},"e9c53a05-f40a-4510-aaf8-bc072a235a0c","form___subject",{"_uid":581,"name":582,"type":583,"label":584,"options":13,"required":33,"component":464,"placeholder":13},"a4c4d385-fff4-4978-99fb-b68cfea623d6","message","textarea","Message",{"_uid":586,"name":587,"type":472,"label":588,"options":589,"required":33,"component":464,"conditions":590,"placeholder":13},"8a3c9f85-f438-427d-9c7a-d7b295a14b5b","existing_user","Are you an existing user?","No, Yes",[591],{"_uid":592,"equals":593,"fields":594,"component":530},"115933d6-262a-4b59-8fa8-579c5ad73de1","Yes",[595],{"_uid":596,"name":597,"type":332,"label":598,"options":13,"required":33,"component":464,"conditions":599,"placeholder":13},"44b6ff23-98f0-4e95-b7f5-c23e06415c2d","subdomain","Store Subdomain",[],{"_uid":601,"name":602,"type":472,"label":603,"options":604,"required":33,"component":464,"conditions":605,"placeholder":13},"922a5cef-3af2-4113-8855-36c7910e3ee3","user_type","What type of user are you?","Developer, Designer, Merchant",[],"POST",[608],{"_uid":609,"text":610,"title":619,"component":620},"7323b90d-a93a-4bf1-baa9-20d0b7ead61b",{"type":324,"content":611},[612],{"type":327,"content":613},[614,616,617],{"text":615,"type":332},"855.369.9227",{"type":498},{"text":618,"type":332},"9:30am-6pm Central M-F","Pre-sales, Sales, & Partnerships","contact___footer_column",{"type":324,"content":622},[623],{"type":327,"content":624},[625],{"text":626,"type":332},"Get in touch to get help from our friendly support team.","Submit","Success!","Your email has been received. We'll get back to you as soon as we can, but it might take a business day. If you don't hear back from us in a timely manner, please check your spam folder to ensure our reply didn't go there.",-80,[],"2fd9fb7d-a48a-4184-acfd-30022d8d6f08","2022-09-23T20:10:45.360Z",[],[288,636,664,692],{"name":637,"created_at":638,"published_at":639,"updated_at":640,"id":641,"uuid":642,"content":643,"slug":657,"full_slug":658,"sort_by_date":59,"position":659,"tag_list":660,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":661,"first_published_at":662,"release_id":59,"lang":65,"path":59,"alternates":663,"default_full_slug":59,"translated_slugs":59},"Products","2023-01-19T16:20:53.075Z","2024-06-05T04:29:14.851Z","2024-06-05T04:29:14.872Z",28236,"389d5512-29ba-4a93-9cfa-9491d1618f73",{"_uid":644,"icon":645,"name":637,"guides":646,"pinned":24,"summary":647,"category":13,"component":297,"blog_posts":648,"content_hub":24,"icon_custom":649,"case_studies":650,"faq_sections":651,"help_articles":652,"featured_guides":653,"mailbox_category":13,"featured_articles":654,"featured_blog_posts":655,"featured_case_studies":656},"3551f6e8-765a-4b8d-8587-2e2eda4d2b23","fa-tags",[],"How products work, supported product types, inventory management, and more.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"filename":13,"copyright":59,"fieldtype":81},[],[],[],[],[],[],[],"products","help\u002Fcategories\u002Fproducts",150,[],"c025c7a7-0d20-4244-938a-c8d6588e1269","2023-01-19T17:25:32.570Z",[],{"name":665,"created_at":666,"published_at":667,"updated_at":668,"id":669,"uuid":670,"content":671,"slug":685,"full_slug":686,"sort_by_date":59,"position":687,"tag_list":688,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":689,"first_published_at":690,"release_id":59,"lang":65,"path":59,"alternates":691,"default_full_slug":59,"translated_slugs":59},"Digital Products","2023-01-19T16:23:20.964Z","2026-06-16T17:39:43.089Z","2026-06-16T17:39:43.102Z",28239,"7bfe6cb8-f9f3-4b6e-a351-9b30fb75c7e7",{"_uid":672,"icon":13,"name":665,"type":673,"guides":674,"pinned":24,"summary":675,"category":642,"component":297,"blog_posts":676,"content_hub":24,"icon_custom":677,"case_studies":678,"faq_sections":679,"help_articles":680,"featured_guides":681,"mailbox_category":13,"featured_articles":682,"featured_blog_posts":683,"featured_case_studies":684},"08f60148-da85-4d2a-9fd2-449ad322f9ed","simple",[],"Sell digital files and downloadable products with Foxy.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"filename":13,"copyright":59,"fieldtype":81},[],[],[],[],[],[],[],"digital-products","help\u002Fcategories\u002Fdigital-products",130,[],"582b1188-3a18-41ba-8574-e8c7c680a631","2023-01-24T10:29:15.702Z",[],{"name":693,"created_at":694,"published_at":695,"updated_at":696,"id":697,"uuid":425,"content":698,"slug":710,"full_slug":711,"sort_by_date":59,"position":712,"tag_list":713,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":714,"first_published_at":695,"release_id":59,"lang":65,"path":59,"alternates":715,"default_full_slug":59,"translated_slugs":59},"Manage Digital Products","2026-06-16T17:35:52.396Z","2026-06-16T17:39:43.345Z","2026-06-16T17:39:43.364Z",188177417863615,{"_uid":699,"icon":13,"name":693,"type":673,"pinned":24,"summary":700,"category":670,"component":297,"blog_posts":701,"icon_custom":702,"case_studies":704,"faq_sections":705,"featured_guides":706,"mailbox_category":13,"featured_articles":707,"featured_blog_posts":708,"featured_case_studies":709},"404f5a3b-0bdf-4dfa-ab68-2a203067cd5d","How to modify, delete, and manage digital products and customer downloads.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":703},{},[],[],[],[],[],[],"manage-digital-products","help\u002Fcategories\u002Fmanage-digital-products",-380,[],"0c65882d-c0e1-4a9a-a596-4d6fdc55baf6",[],{},1784562226070]