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count","2026-06-17T19:56:00.836Z","2026-06-17T20:00:48.059Z","2026-06-17T20:00:48.073Z",188565753230799,"26199ca7-6b1c-4895-9c61-8a8e3d819ee3",{"_uid":322,"body":323,"name":315,"image":420,"pinned":24,"summary":422,"category":423,"component":266,"related_articles":424},"374614e2-d484-4c8e-9b21-5e20b70070be",{"type":324,"content":325},"doc",[326,333,340,390,395],{"type":327,"attrs":328,"content":329},"paragraph",{"textAlign":59},[330],{"text":331,"type":332},"This article covers how to reset the download count for a customer’s digital product in the Foxy admin, allowing them to download the file again after their link has expired.","text",{"type":334,"attrs":335,"content":337},"heading",{"level":336,"textAlign":59},2,[338],{"text":339,"type":332},"Steps",{"type":341,"attrs":342,"content":344},"ordered_list",{"order":343},1,[345,360,372,379],{"type":346,"content":347},"list_item",[348],{"type":327,"attrs":349,"content":350},{"textAlign":59},[351,353],{"text":352,"type":332},"Go to the ",{"text":354,"type":332,"marks":355},"Foxy admin",[356],{"type":357,"attrs":358},"link",{"href":359,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Fadmin.foxy.io",{"type":346,"content":361},[362],{"type":327,"attrs":363,"content":364},{"textAlign":59},[365,367],{"text":366,"type":332},"Go to ",{"text":368,"type":332,"marks":369},"Transactions",[370],{"type":371},"bold",{"type":346,"content":373},[374],{"type":327,"attrs":375,"content":376},{"textAlign":59},[377],{"text":378,"type":332},"Find the customer’s transaction and expand the details",{"type":346,"content":380},[381],{"type":327,"attrs":382,"content":383},{"textAlign":59},[384,386],{"text":385,"type":332},"Find the digital product and click ",{"text":387,"type":332,"marks":388},"Reset download count",[389],{"type":371},{"type":334,"attrs":391,"content":392},{"level":336,"textAlign":59},[393],{"text":394,"type":332},"Notes",{"type":396,"content":397},"bullet_list",[398,405],{"type":346,"content":399},[400],{"type":327,"attrs":401,"content":402},{"textAlign":59},[403],{"text":404,"type":332},"Resetting the download count restores the customer’s link to the full configured maximum for their category. It does not extend a time-based expiry — if the link has expired due to the maximum hours setting, resending the email receipt after resetting the count will generate a fresh link.",{"type":346,"content":406},[407],{"type":327,"attrs":408,"content":409},{"textAlign":59},[410,412,418],{"text":411,"type":332},"See ",{"text":413,"type":332,"marks":414},"Redeliver a digital product to a customer",[415],{"type":357,"attrs":416},{"href":417,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fredeliver-a-digital-product-to-a-customer",{"text":419,"type":332}," if you also need to resend the customer’s download email.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":421},{},"How to reset the download count for a customer's digital product so they can download it again.","f79a0dde-f866-44ce-85d5-9aba5a2b8af7",[],"reset-a-customer-s-download-count","help\u002Farticles\u002Freset-a-customer-s-download-count",-2320,[],2659,"e8059ab7-2110-4cfe-b17f-92d7404952a0",[],{"html":433,"sections":434,"segments":440},"\u003Cp>This article covers how to reset the download count for a customer’s digital product in the Foxy admin, allowing them to download the file again after their link has expired.\u003C\u002Fp>\u003Csection id=\"steps\" data-title=\"Steps\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"steps\">Steps\u003C\u002Fh2>\u003Col class=\"step step-icon-sm step-dashed step-border-last-0 mt-3\">\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">1\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Go to the \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\" class=\"\">Foxy admin\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">2\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Go to \u003Cstrong>Transactions\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">3\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Find the customer’s transaction and expand the details\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">4\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Find the digital product and click \u003Cstrong>Reset download count\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fsection>\u003Csection id=\"notes\" data-title=\"Notes\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"notes\">Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>Resetting the download count restores the customer’s link to the full configured maximum for their category. It does not extend a time-based expiry — if the link has expired due to the maximum hours setting, resending the email receipt after resetting the count will generate a fresh link.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fredeliver-a-digital-product-to-a-customer\" class=\"\">Redeliver a digital product to a customer\u003C\u002Fa> if you also need to resend the customer’s download email.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>",[435,438],{"id":436,"title":339,"level":437},"steps","H2",{"id":439,"title":394,"level":437},"notes",[441],{"type":442,"content":443},"html","\u003Cp>This article covers how to reset the download count for a customer’s digital product in the Foxy admin, allowing them to download the file again after their link has expired.\u003C\u002Fp>\u003Ch2>Steps\u003C\u002Fh2>\u003Col order=\"1\">\u003Cli>\u003Cp>Go to the \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\" class=\"\">Foxy admin\u003C\u002Fa>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Go to \u003Cstrong>Transactions\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Find the customer’s transaction and expand the details\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Find the digital product and click \u003Cstrong>Reset download count\u003C\u002Fstrong>\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Ch2>Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>Resetting the download count restores the customer’s link to the full configured maximum for their category. It does not extend a time-based expiry — if the link has expired due to the maximum hours setting, resending the email receipt after resetting the count will generate a fresh link.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fredeliver-a-digital-product-to-a-customer\" class=\"\">Redeliver a digital product to a customer\u003C\u002Fa> if you also need to resend the customer’s download email.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"name":445,"created_at":446,"published_at":447,"updated_at":448,"id":449,"uuid":47,"content":450,"slug":48,"full_slug":48,"sort_by_date":59,"position":628,"tag_list":629,"is_startpage":24,"parent_id":59,"meta_data":59,"group_id":630,"first_published_at":631,"release_id":59,"lang":65,"path":59,"alternates":632,"default_full_slug":59,"translated_slugs":59},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":451,"_uid":454,"title":455,"action":456,"fields":457,"method":604,"columns":605,"subtitle":619,"component":48,"button_text":625,"submit_title":626,"submit_subtitle":627},{"_uid":452,"title":445,"plugin":453,"description":13},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to help.","https:\u002F\u002Fusebasin.com\u002Ff\u002F029f48d65402",[458,463,467,575,578,583,598],{"_uid":459,"name":460,"type":332,"label":461,"options":13,"required":33,"component":462,"placeholder":13},"9a70b226-2036-4f90-a052-b3efa61c5896","name","Name","form___field",{"_uid":464,"name":465,"type":465,"label":466,"options":13,"required":33,"component":462,"placeholder":13},"86ba35be-ff43-4a28-8633-14052a8f6622","email","Email Address",{"_uid":468,"name":469,"type":470,"label":471,"options":472,"required":33,"component":462,"conditions":473,"placeholder":13},"3f827475-492c-4f97-aa1e-2386ac263b6c","topic","select","Topic","Presales, Support, Billing, Partnerships, Order Enquiry, Other",[474,529,539,546,554,562,568],{"_uid":475,"equals":476,"fields":477,"component":528},"e21d97dd-e68e-4fa6-ba97-bc40f3041dde","Order Enquiry",[478],{"_uid":479,"body":480,"type":526,"title":13,"component":527},"b64992bc-6d53-48b8-b7a0-d81e5a062e50",{"type":324,"content":481},[482],{"type":327,"content":483},[484,486,493,495,497,498,502,504,509,517,519,524],{"text":485,"type":332},"We are ",{"text":487,"type":332,"marks":488},"Foxy.io",[489],{"type":357,"attrs":490},{"href":491,"uuid":59,"anchor":59,"custom":492,"target":59,"linktype":31},"http:\u002F\u002FFoxy.io",{},{"text":494,"type":332},", an ecommerce platform powering ecommerce for other merchants. We do not sell products, and are unable to assist with questions about order statuses or refunds for any merchants using our platform. Please contact the merchant you ordered from for assistance. If you’d like to report a store using Foxy for fraudulent practices, please select ‘other’ in the subject.",{"type":496},"hard_break",{"type":496},{"text":499,"type":332,"marks":500},"NOTE:",[501],{"type":371},{"text":503,"type":332}," We are ",{"text":505,"type":332,"marks":506},"not ",[507],{"type":508},"italic",{"text":510,"type":332,"marks":511},"Foxy.in",[512,516],{"type":357,"attrs":513},{"href":514,"uuid":59,"anchor":59,"custom":515,"target":59,"linktype":31},"http:\u002F\u002FFoxy.in",{},{"type":508},{"text":518,"type":332},". We are not in any way affiliated with ",{"text":510,"type":332,"marks":520},[521],{"type":357,"attrs":522},{"href":514,"uuid":59,"anchor":59,"custom":523,"target":59,"linktype":31},{},{"text":525,"type":332},", and cannot help in any way with your order from that website.","danger","global___alert","form___condition",{"_uid":530,"equals":531,"fields":532,"component":528},"8765c3e1-25cf-44aa-b8ea-fc6094acf9c3","Presales",[533],{"_uid":534,"name":535,"type":536,"label":13,"options":13,"required":24,"component":462,"conditions":537,"placeholder":13,"default_value":538},"cf464f8e-d643-4f6e-af29-d3abffaf7380","department_email_address","hidden",[],"hello@foxy.io",{"_uid":540,"equals":208,"fields":541,"component":528},"4007b6d8-77e5-421d-bd1e-6f336dd853fb",[542],{"_uid":543,"name":535,"type":536,"label":13,"options":13,"required":24,"component":462,"conditions":544,"placeholder":13,"default_value":545},"7b4c6aa5-a68c-45e0-9ce1-0a36af10c0c2",[],"help@foxy.io",{"_uid":547,"equals":548,"fields":549,"component":528},"1dbb8f11-613d-43cd-9e09-1b94f6e19219","Billing",[550],{"_uid":551,"name":535,"type":536,"label":13,"options":13,"required":24,"component":462,"conditions":552,"placeholder":13,"default_value":553},"a0ac0d1b-bc4f-4a6c-a682-581d450b0b73",[],"help+billing@foxy.io",{"_uid":555,"equals":556,"fields":557,"component":528},"a0a53a50-7172-4a29-ba58-181e38874e12","Partnerships",[558],{"_uid":559,"name":535,"type":536,"label":13,"options":13,"required":24,"component":462,"conditions":560,"placeholder":13,"default_value":561},"7aa011d9-f374-4aed-b5a5-929b54aaf152",[],"partners@foxy.io",{"_uid":563,"equals":476,"fields":564,"component":528},"a4cd431f-25d5-41c7-bfdc-02c908c8fb47",[565],{"_uid":566,"name":535,"type":536,"label":13,"options":13,"required":24,"component":462,"conditions":567,"placeholder":13,"default_value":538},"f5d52168-d6ae-451b-94ee-2ced1cbd28ad",[],{"_uid":569,"equals":570,"fields":571,"component":528},"25aba1ed-eb41-4bbc-aa89-f7a7167ea86e","Other",[572],{"_uid":573,"name":535,"type":536,"label":13,"options":13,"required":24,"component":462,"conditions":574,"placeholder":13,"default_value":538},"f40dfaef-c203-4b71-bf4e-e1b43cef192b",[],{"_uid":576,"component":577},"e9c53a05-f40a-4510-aaf8-bc072a235a0c","form___subject",{"_uid":579,"name":580,"type":581,"label":582,"options":13,"required":33,"component":462,"placeholder":13},"a4c4d385-fff4-4978-99fb-b68cfea623d6","message","textarea","Message",{"_uid":584,"name":585,"type":470,"label":586,"options":587,"required":33,"component":462,"conditions":588,"placeholder":13},"8a3c9f85-f438-427d-9c7a-d7b295a14b5b","existing_user","Are you an existing user?","No, Yes",[589],{"_uid":590,"equals":591,"fields":592,"component":528},"115933d6-262a-4b59-8fa8-579c5ad73de1","Yes",[593],{"_uid":594,"name":595,"type":332,"label":596,"options":13,"required":33,"component":462,"conditions":597,"placeholder":13},"44b6ff23-98f0-4e95-b7f5-c23e06415c2d","subdomain","Store Subdomain",[],{"_uid":599,"name":600,"type":470,"label":601,"options":602,"required":33,"component":462,"conditions":603,"placeholder":13},"922a5cef-3af2-4113-8855-36c7910e3ee3","user_type","What type of user are you?","Developer, Designer, Merchant",[],"POST",[606],{"_uid":607,"text":608,"title":617,"component":618},"7323b90d-a93a-4bf1-baa9-20d0b7ead61b",{"type":324,"content":609},[610],{"type":327,"content":611},[612,614,615],{"text":613,"type":332},"855.369.9227",{"type":496},{"text":616,"type":332},"9:30am-6pm Central M-F","Pre-sales, Sales, & Partnerships","contact___footer_column",{"type":324,"content":620},[621],{"type":327,"content":622},[623],{"text":624,"type":332},"Get in touch to get help from our friendly support team.","Submit","Success!","Your email has been received. We'll get back to you as soon as we can, but it might take a business day. 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