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",{"type":346,"content":354},[355],{"type":327,"attrs":356,"content":357},{"textAlign":59},[358],{"text":359,"type":332},"Click the “Forgot password?” link. ",{"type":346,"content":361},[362],{"type":327,"attrs":363,"content":364},{"textAlign":59},[365],{"text":366,"type":332},"An email is immediately sent to the customer with a temporary password valid for 30 minutes. ",{"type":346,"content":368},[369],{"type":327,"attrs":370,"content":371},{"textAlign":59},[372],{"text":373,"type":332},"Once the customer enters the temporary password on the checkout, they are prompted to create a new password for their account. ",{"type":346,"content":375},[376],{"type":327,"attrs":377,"content":378},{"textAlign":59},[379],{"text":380,"type":332},"If they enter a new password, the password is not saved until the checkout is successfully completed. 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",{"type":341,"attrs":403,"content":404},{"order":343},[405,412,419,426,432],{"type":346,"content":406},[407],{"type":327,"attrs":408,"content":409},{"textAlign":59},[410],{"text":411,"type":332},"From the customer portal sign in screen, click the \"Get temporary password\" button.",{"type":346,"content":413},[414],{"type":327,"attrs":415,"content":416},{"textAlign":59},[417],{"text":418,"type":332},"Enter the customer email. ",{"type":346,"content":420},[421],{"type":327,"attrs":422,"content":423},{"textAlign":59},[424],{"text":425,"type":332},"Click the \"Get temporary password\" button.",{"type":346,"content":427},[428],{"type":327,"attrs":429,"content":430},{"textAlign":59},[431],{"text":366,"type":332},{"type":346,"content":433},[434],{"type":327,"attrs":435,"content":436},{"textAlign":59},[437],{"text":438,"type":332},"Once the customer signs in the portal with the temporary password, they are prompted to create a new password for their account. ",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":440},{},"28ceb72a-9aff-4499-a48e-7616f7d17033",[],"reset-customer-password","help\u002Farticles\u002Freset-customer-password",-2000,[],2659,"1864d2b0-1794-4873-b00b-3e4e21ff5b73",[],{"html":451,"sections":452,"segments":458},"\u003Cp>If a customer has a previously created account but forgets their password, there are a couple of ways to reset the password.\u003C\u002Fp>\u003Csection id=\"foxy-checkout\" data-title=\"Foxy Checkout\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"foxy-checkout\">Foxy Checkout\u003C\u002Fh2>\u003Col class=\"step step-icon-sm step-dashed step-border-last-0 mt-3\">\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">1\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>On the Foxy checkout, enter the customer email. \u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">2\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Click the “Forgot password?” link. \u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">3\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>An email is immediately sent to the customer with a temporary password valid for 30 minutes. \u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">4\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Once the customer enters the temporary password on the checkout, they are prompted to create a new password for their account. \u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">5\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>If they enter a new password, the password is not saved until the checkout is successfully completed. \u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fsection>\u003Csection id=\"foxy-customer-portal\" data-title=\"Foxy Customer Portal\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"foxy-customer-portal\">Foxy Customer Portal\u003C\u002Fh2>\u003Cp>If a \u003Ca href=\"\u002Fhelp\u002Farticles\u002Fset-up-a-customer-portal\" target=\"_self\">customer portal\u003C\u002Fa> is installed on your website, customers can reset the password via the portal. \u003C\u002Fp>\u003Col class=\"step step-icon-sm step-dashed step-border-last-0 mt-3\">\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">1\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>From the customer portal sign in screen, click the "Get temporary password" button.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">2\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Enter the customer email. \u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">3\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Click the "Get temporary password" button.\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">4\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>An email is immediately sent to the customer with a temporary password valid for 30 minutes. \u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">5\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Once the customer signs in the portal with the temporary password, they are prompted to create a new password for their account. \u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fsection>",[453,456],{"id":454,"title":339,"level":455},"foxy-checkout","H2",{"id":457,"title":385,"level":455},"foxy-customer-portal",[459],{"type":460,"content":461},"html","\u003Cp>If a customer has a previously created account but forgets their password, there are a couple of ways to reset the password.\u003C\u002Fp>\u003Ch2>Foxy Checkout\u003C\u002Fh2>\u003Col order=\"1\">\u003Cli>\u003Cp>On the Foxy checkout, enter the customer email. \u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Click the “Forgot password?” link. \u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>An email is immediately sent to the customer with a temporary password valid for 30 minutes. \u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Once the customer enters the temporary password on the checkout, they are prompted to create a new password for their account. \u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If they enter a new password, the password is not saved until the checkout is successfully completed. \u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Ch2>Foxy Customer Portal\u003C\u002Fh2>\u003Cp>If a \u003Ca href=\"\u002Fhelp\u002Farticles\u002Fset-up-a-customer-portal\" target=\"_self\">customer portal\u003C\u002Fa> is installed on your website, customers can reset the password via the portal. \u003C\u002Fp>\u003Col order=\"1\">\u003Cli>\u003Cp>From the customer portal sign in screen, click the "Get temporary password" button.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Enter the customer email. \u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Click the "Get temporary password" button.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>An email is immediately sent to the customer with a temporary password valid for 30 minutes. \u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Once the customer signs in the portal with the temporary password, they are prompted to create a new password for their account. \u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>",{"name":463,"created_at":464,"published_at":465,"updated_at":466,"id":467,"uuid":47,"content":468,"slug":48,"full_slug":48,"sort_by_date":59,"position":647,"tag_list":648,"is_startpage":24,"parent_id":59,"meta_data":59,"group_id":649,"first_published_at":650,"release_id":59,"lang":65,"path":59,"alternates":651,"default_full_slug":59,"translated_slugs":59},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":469,"_uid":472,"title":473,"action":474,"fields":475,"method":623,"columns":624,"subtitle":638,"component":48,"button_text":644,"submit_title":645,"submit_subtitle":646},{"_uid":470,"title":463,"plugin":471,"description":13},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to 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We'll get back to you as soon as we can, but it might take a business day. If you don't hear back from us in a timely manner, please check your spam folder to ensure our reply didn't go there.",-80,[],"2fd9fb7d-a48a-4184-acfd-30022d8d6f08","2022-09-23T20:10:45.360Z",[],[288,653],{"name":654,"created_at":655,"published_at":656,"updated_at":657,"id":658,"uuid":441,"content":659,"slug":673,"full_slug":674,"sort_by_date":59,"position":675,"tag_list":676,"is_startpage":24,"parent_id":310,"meta_data":59,"group_id":677,"first_published_at":656,"release_id":59,"lang":65,"path":59,"alternates":678,"default_full_slug":59,"translated_slugs":59},"Customers","2023-01-19T16:16:54.964Z","2023-01-19T17:25:31.890Z","2023-01-19T17:25:31.909Z",28232,{"_uid":660,"icon":661,"name":654,"guides":662,"summary":663,"category":13,"component":297,"blog_posts":664,"content_hub":24,"icon_custom":665,"case_studies":666,"faq_sections":667,"help_articles":668,"featured_guides":669,"mailbox_category":13,"featured_articles":670,"featured_blog_posts":671,"featured_case_studies":672},"d2a7083c-603b-4b42-a6ee-86403e480bba","fa-user-tag",[],"Customer management, account creation, customer portal, and more.",[],{"id":59,"alt":59,"name":13,"focus":59,"title":59,"filename":13,"copyright":59,"fieldtype":81},[],[],[],[],[],[],[],"customers","help\u002Fcategories\u002Fcustomers",180,[],"ee2cb21b-988c-4477-adec-89f4bd9fa030",[],{},1784562227384]