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This adds an Edit link on each subscription in the portal that sends the customer to the URL you specify with their subscription pre-loaded via sub_token.",{"type":327,"attrs":447,"content":448},{"textAlign":59},[449],{"text":450,"type":332},"To set this up:",{"type":355,"attrs":452,"content":453},{"order":357},[454,465,478,490],{"type":360,"content":455},[456],{"type":327,"attrs":457,"content":458},{"textAlign":59},[459,460,464],{"text":366,"type":332},{"text":461,"type":332,"marks":462},"Advanced Settings",[463],{"type":386},{"text":374,"type":332},{"type":360,"content":466},[467],{"type":327,"attrs":468,"content":469},{"textAlign":59},[470,472,476],{"text":471,"type":332},"Scroll to the ",{"text":473,"type":332,"marks":474},"Recurring Billing Settings",[475],{"type":386},{"text":477,"type":332}," section",{"type":360,"content":479},[480],{"type":327,"attrs":481,"content":482},{"textAlign":59},[483,484,488],{"text":381,"type":332},{"text":485,"type":332,"marks":486},"Customer Portal Subscription Modification URL",[487],{"type":386},{"text":489,"type":332}," field, enter the URL of the page on your website where customers can modify their subscription (e.g. a product page or custom form)",{"type":360,"content":491},[492],{"type":327,"attrs":493,"content":494},{"textAlign":59},[495],{"text":496,"type":332},"Save your settings",{"type":327,"attrs":498,"content":499},{"textAlign":59},[500,502,507],{"text":501,"type":332},"When a customer clicks the Edit link in the portal, they will be sent to this URL with their ",{"text":503,"type":332,"marks":504},"sub_token",[505],{"type":506},"code",{"text":508,"type":332}," pre-loaded, ready to modify.",{"type":348,"attrs":510,"content":511},{"level":350,"textAlign":59},[512],{"text":513,"type":332},"Notes",{"type":407,"content":515},[516,523,536],{"type":360,"content":517},[518],{"type":327,"attrs":519,"content":520},{"textAlign":59},[521],{"text":522,"type":332},"Only customers who created an account at checkout will be able to log in to the customer portal.",{"type":360,"content":524},[525],{"type":327,"attrs":526,"content":527},{"textAlign":59},[528,530,534],{"text":529,"type":332},"The customer portal uses the Lumo Theme for styling. See ",{"text":334,"type":332,"marks":531},[532],{"type":337,"attrs":533},{"href":339,"uuid":59,"anchor":59,"target":59,"linktype":31},{"text":535,"type":332}," for details on customising the appearance.",{"type":360,"content":537},[538],{"type":327,"attrs":539,"content":540},{"textAlign":59},[541,543,549],{"text":542,"type":332},"For customers who don’t use the portal, subscription management links are also included in every receipt email by default. See ",{"text":544,"type":332,"marks":545},"How customers manage their subscription via email",[546],{"type":337,"attrs":547},{"href":548,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fhow-customers-manage-their-subscription-via-email",{"text":341,"type":332},{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":551},{},"How to enable and configure the Foxy customer portal to allow customers to view and manage their active subscriptions.","4bbad619-ca8e-4557-b780-5e309a660036",[],"set-up-the-customer-portal-for-subscriptions","help\u002Farticles\u002Fset-up-the-customer-portal-for-subscriptions",-2230,[],2659,"b2cc3079-d77a-4ba1-b3e6-f7436e19cf9e",[],{"html":563,"sections":564,"segments":574},"\u003Cp>The Foxy customer portal allows customers to log in, view their order history, manage active subscriptions, update billing and shipping information, and more. For general customer portal setup, see \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-a-customer-portal\u002F\" class=\"\">Set up a customer portal\u003C\u002Fa>.\u003C\u002Fp>\u003Cp>This article covers the subscription-specific settings available in the customer portal.\u003C\u002Fp>\u003Csection id=\"enable-the-customer-portal\" data-title=\"Enable the customer portal\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"enable-the-customer-portal\">Enable the customer portal\u003C\u002Fh2>\u003Col class=\"step step-icon-sm step-dashed step-border-last-0 mt-3\">\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">1\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Go to \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\" class=\"\">Settings > Customer Portal\u003C\u002Fa> in your Foxy admin\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">2\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>In the \u003Cstrong>Allowed Origins\u003C\u002Fstrong> section, add the domains where the portal will be used\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">3\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Configure other options as needed and save\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fsection>\u003Csection id=\"subscription-management-in-the-portal\" data-title=\"Subscription management in the portal\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"subscription-management-in-the-portal\">Subscription management in the portal\u003C\u002Fh2>\u003Cp>Once the customer portal is enabled, customers with an account can view and manage their active subscriptions. By default, customers can:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>View their active subscriptions\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Update their billing information\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Cancel a subscription\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>\u003Csection id=\"adding-a-subscription-modification-link\" data-title=\"Adding a subscription modification link\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"adding-a-subscription-modification-link\">Adding a subscription modification link\u003C\u002Fh2>\u003Cp>If you want customers to be able to modify their subscription contents (change products, quantities, etc.) from the portal, you can configure a \u003Cstrong>subscription modification URL\u003C\u002Fstrong>. This adds an Edit link on each subscription in the portal that sends the customer to the URL you specify with their subscription pre-loaded via sub_token.\u003C\u002Fp>\u003Cp>To set this up:\u003C\u002Fp>\u003Col class=\"step step-icon-sm step-dashed step-border-last-0 mt-3\">\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">1\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Go to \u003Cstrong>Advanced Settings\u003C\u002Fstrong> in your Foxy admin\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">2\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Scroll to the \u003Cstrong>Recurring Billing Settings\u003C\u002Fstrong> section\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">3\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>In the \u003Cstrong>Customer Portal Subscription Modification URL\u003C\u002Fstrong> field, enter the URL of the page on your website where customers can modify their subscription (e.g. a product page or custom form)\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003Cli class=\"step-item\">\u003Cdiv class=\"step-content-wrapper\">\u003Cspan class=\"step-icon step-icon-soft-primary\">4\u003C\u002Fspan>\u003Cdiv class=\"w-100 overflow-hidden\">\u003Cdiv class=\"step-content mt-2\">\u003Cp>Save your settings\u003C\u002Fp>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fdiv>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>When a customer clicks the Edit link in the portal, they will be sent to this URL with their \u003Ccode class=\"badge bg-soft-danger text-danger\">sub_token\u003C\u002Fcode> pre-loaded, ready to modify.\u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"notes\" data-title=\"Notes\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"notes\">Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>Only customers who created an account at checkout will be able to log in to the customer portal.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The customer portal uses the Lumo Theme for styling. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-a-customer-portal\u002F\" class=\"\">Set up a customer portal\u003C\u002Fa> for details on customising the appearance.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>For customers who don’t use the portal, subscription management links are also included in every receipt email by default. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fhow-customers-manage-their-subscription-via-email\" class=\"\">How customers manage their subscription via email\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fsection>",[565,568,570,572],{"id":566,"title":353,"level":567},"enable-the-customer-portal","H2",{"id":569,"title":400,"level":567},"subscription-management-in-the-portal",{"id":571,"title":434,"level":567},"adding-a-subscription-modification-link",{"id":573,"title":513,"level":567},"notes",[575],{"type":576,"content":577},"html","\u003Cp>The Foxy customer portal allows customers to log in, view their order history, manage active subscriptions, update billing and shipping information, and more. For general customer portal setup, see \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-a-customer-portal\u002F\" class=\"\">Set up a customer portal\u003C\u002Fa>.\u003C\u002Fp>\u003Cp>This article covers the subscription-specific settings available in the customer portal.\u003C\u002Fp>\u003Ch2>Enable the customer portal\u003C\u002Fh2>\u003Col order=\"1\">\u003Cli>\u003Cp>Go to \u003Ca href=\"https:\u002F\u002Fadmin.foxy.io\" class=\"\">Settings > Customer Portal\u003C\u002Fa> in your Foxy admin\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>In the \u003Cstrong>Allowed Origins\u003C\u002Fstrong> section, add the domains where the portal will be used\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Configure other options as needed and save\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Ch2>Subscription management in the portal\u003C\u002Fh2>\u003Cp>Once the customer portal is enabled, customers with an account can view and manage their active subscriptions. By default, customers can:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>View their active subscriptions\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Update their billing information\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Cancel a subscription\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch2>Adding a subscription modification link\u003C\u002Fh2>\u003Cp>If you want customers to be able to modify their subscription contents (change products, quantities, etc.) from the portal, you can configure a \u003Cstrong>subscription modification URL\u003C\u002Fstrong>. This adds an Edit link on each subscription in the portal that sends the customer to the URL you specify with their subscription pre-loaded via sub_token.\u003C\u002Fp>\u003Cp>To set this up:\u003C\u002Fp>\u003Col order=\"1\">\u003Cli>\u003Cp>Go to \u003Cstrong>Advanced Settings\u003C\u002Fstrong> in your Foxy admin\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Scroll to the \u003Cstrong>Recurring Billing Settings\u003C\u002Fstrong> section\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>In the \u003Cstrong>Customer Portal Subscription Modification URL\u003C\u002Fstrong> field, enter the URL of the page on your website where customers can modify their subscription (e.g. a product page or custom form)\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Save your settings\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Cp>When a customer clicks the Edit link in the portal, they will be sent to this URL with their \u003Ccode class=\"badge bg-soft-danger text-danger\">sub_token\u003C\u002Fcode> pre-loaded, ready to modify.\u003C\u002Fp>\u003Ch2>Notes\u003C\u002Fh2>\u003Cul>\u003Cli>\u003Cp>Only customers who created an account at checkout will be able to log in to the customer portal.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>The customer portal uses the Lumo Theme for styling. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-a-customer-portal\u002F\" class=\"\">Set up a customer portal\u003C\u002Fa> for details on customising the appearance.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>For customers who don’t use the portal, subscription management links are also included in every receipt email by default. See \u003Ca href=\"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fhow-customers-manage-their-subscription-via-email\" class=\"\">How customers manage their subscription via email\u003C\u002Fa>.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>",{"name":579,"created_at":580,"published_at":581,"updated_at":582,"id":583,"uuid":47,"content":584,"slug":48,"full_slug":48,"sort_by_date":59,"position":762,"tag_list":763,"is_startpage":24,"parent_id":59,"meta_data":59,"group_id":764,"first_published_at":765,"release_id":59,"lang":65,"path":59,"alternates":766,"default_full_slug":59,"translated_slugs":59},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":585,"_uid":588,"title":589,"action":590,"fields":591,"method":738,"columns":739,"subtitle":753,"component":48,"button_text":759,"submit_title":760,"submit_subtitle":761},{"_uid":586,"title":579,"plugin":587,"description":13},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to help.","https:\u002F\u002Fusebasin.com\u002Ff\u002F029f48d65402",[592,597,601,709,712,717,732],{"_uid":593,"name":594,"type":332,"label":595,"options":13,"required":33,"component":596,"placeholder":13},"9a70b226-2036-4f90-a052-b3efa61c5896","name","Name","form___field",{"_uid":598,"name":599,"type":599,"label":600,"options":13,"required":33,"component":596,"placeholder":13},"86ba35be-ff43-4a28-8633-14052a8f6622","email","Email Address",{"_uid":602,"name":603,"type":604,"label":605,"options":606,"required":33,"component":596,"conditions":607,"placeholder":13},"3f827475-492c-4f97-aa1e-2386ac263b6c","topic","select","Topic","Presales, Support, Billing, Partnerships, Order Enquiry, Other",[608,663,673,680,688,696,702],{"_uid":609,"equals":610,"fields":611,"component":662},"e21d97dd-e68e-4fa6-ba97-bc40f3041dde","Order Enquiry",[612],{"_uid":613,"body":614,"type":660,"title":13,"component":661},"b64992bc-6d53-48b8-b7a0-d81e5a062e50",{"type":324,"content":615},[616],{"type":327,"content":617},[618,620,627,629,631,632,636,638,643,651,653,658],{"text":619,"type":332},"We are ",{"text":621,"type":332,"marks":622},"Foxy.io",[623],{"type":337,"attrs":624},{"href":625,"uuid":59,"anchor":59,"custom":626,"target":59,"linktype":31},"http:\u002F\u002FFoxy.io",{},{"text":628,"type":332},", an ecommerce platform powering ecommerce for other merchants. We do not sell products, and are unable to assist with questions about order statuses or refunds for any merchants using our platform. Please contact the merchant you ordered from for assistance. If you’d like to report a store using Foxy for fraudulent practices, please select ‘other’ in the subject.",{"type":630},"hard_break",{"type":630},{"text":633,"type":332,"marks":634},"NOTE:",[635],{"type":386},{"text":637,"type":332}," We are ",{"text":639,"type":332,"marks":640},"not ",[641],{"type":642},"italic",{"text":644,"type":332,"marks":645},"Foxy.in",[646,650],{"type":337,"attrs":647},{"href":648,"uuid":59,"anchor":59,"custom":649,"target":59,"linktype":31},"http:\u002F\u002FFoxy.in",{},{"type":642},{"text":652,"type":332},". 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