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This makes native digital product delivery unsuitable for use cases like a monthly file delivery or content membership.",{"type":364,"attrs":503,"content":504},{"level":366,"textAlign":59},[505],{"text":506,"type":362},"The recommended approach",{"type":357,"attrs":508,"content":509},{"textAlign":59},[510],{"text":511,"type":362},"For recurring access to digital content, use Foxy’s subscription functionality to manage the billing, then handle access and delivery on your own system based on the customer’s active subscription status. For example:",{"type":441,"content":513},[514,529],{"type":396,"content":515},[516],{"type":357,"attrs":517,"content":518},{"textAlign":59},[519,521,527],{"text":520,"type":362},"Use the ",{"text":522,"type":362,"marks":523},"Foxy Subscription XML datafeed",[524],{"type":407,"attrs":525},{"href":526,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Fwiki.foxycart.com\u002Fv\u002F2.0\u002Fdatafeed",{"text":528,"type":362}," to receive subscription events and update access permissions on your platform accordingly",{"type":396,"content":530},[531],{"type":357,"attrs":532,"content":533},{"textAlign":59},[534],{"text":535,"type":362},"Grant access to downloadable content on your site when a subscription is active, and revoke it when a subscription is cancelled or payment fails",{"type":364,"attrs":537,"content":538},{"level":366,"textAlign":59},[539],{"text":439,"type":362},{"type":441,"content":541},[542],{"type":396,"content":543},[544],{"type":357,"attrs":545,"content":546},{"textAlign":59},[547],{"text":548,"type":362},"If you need to deliver a one-off digital product at the point of initial purchase alongside a subscription, this is supported — the download link will be included in the receipt for the initial transaction only.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":550},{},"How digital products and Foxy subscriptions interact, and the recommended approach for selling recurring access to digital content.",[],"digital-products-and-subscriptions","help\u002Farticles\u002Fdigital-products-and-subscriptions",-2330,[],"c19011d5-a342-4cff-b9d7-336576c94185",[],{"name":560,"created_at":561,"published_at":562,"updated_at":563,"id":564,"uuid":565,"content":566,"slug":739,"full_slug":740,"sort_by_date":59,"position":741,"tag_list":742,"is_startpage":24,"parent_id":473,"meta_data":59,"group_id":743,"first_published_at":562,"release_id":59,"lang":65,"path":59,"alternates":744,"default_full_slug":59,"translated_slugs":59},"How digital products work","2026-06-17T19:44:00.813Z","2026-06-17T20:00:49.806Z","2026-06-17T20:00:49.822Z",188562804053443,"da880422-6ebf-4dbc-aa81-eb1594ac5777",{"_uid":567,"body":568,"name":560,"image":735,"pinned":24,"summary":737,"category":320,"component":266,"related_articles":738},"e5a225ff-42ac-429a-a962-4fb9321699c2",{"type":354,"content":569},[570,575,580,585,590,657,662,667,672,709,713],{"type":357,"attrs":571,"content":572},{"textAlign":59},[573],{"text":574,"type":362},"This article covers how digital products work in Foxy — from how they’re created and added to the cart, to how customers receive and download their files.",{"type":364,"attrs":576,"content":577},{"level":366,"textAlign":59},[578],{"text":579,"type":362},"How digital products are different",{"type":357,"attrs":581,"content":582},{"textAlign":59},[583],{"text":584,"type":362},"Unlike standard Foxy products, digital products must be created explicitly in the Foxy admin before they can be sold. Each product requires a name, a unique product code, and a price — these are set in the admin, not in the add-to-cart link.",{"type":357,"attrs":586,"content":587},{"textAlign":59},[588],{"text":589,"type":362},"A few important differences to be aware of:",{"type":441,"content":591},[592,610,627,638],{"type":396,"content":593},[594],{"type":357,"attrs":595,"content":596},{"textAlign":59},[597,601,603,608],{"text":598,"type":362,"marks":599},"Price is set in the admin.",[600],{"type":421},{"text":602,"type":362}," The ",{"text":604,"type":362,"marks":605},"price",[606],{"type":607},"code",{"text":609,"type":362}," parameter in your add-to-cart link is ignored for digital products, unless your store has product verification enabled and the price is not zero.",{"type":396,"content":611},[612],{"type":357,"attrs":613,"content":614},{"textAlign":59},[615,619,621,625],{"text":616,"type":362,"marks":617},"Product name is set in the admin.",[618],{"type":421},{"text":620,"type":362}," You don’t need to pass a ",{"text":622,"type":362,"marks":623},"name",[624],{"type":607},{"text":626,"type":362}," parameter in your add-to-cart link, though including one won’t cause an error.",{"type":396,"content":628},[629],{"type":357,"attrs":630,"content":631},{"textAlign":59},[632,636],{"text":633,"type":362,"marks":634},"A product code is required.",[635],{"type":421},{"text":637,"type":362}," Every digital product must have a unique code within its category.",{"type":396,"content":639},[640],{"type":357,"attrs":641,"content":642},{"textAlign":59},[643,647,649,655],{"text":644,"type":362,"marks":645},"A compatible product category is required.",[646],{"type":421},{"text":648,"type":362}," The product’s category must have its delivery option set to “Downloaded by the customer”. See ",{"text":650,"type":362,"marks":651},"Set up a product category for digital products",[652],{"type":407,"attrs":653},{"href":654,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-a-product-category-for-digital-products",{"text":656,"type":362}," for details.",{"type":364,"attrs":658,"content":659},{"level":366,"textAlign":59},[660],{"text":661,"type":362},"How delivery works",{"type":357,"attrs":663,"content":664},{"textAlign":59},[665],{"text":666,"type":362},"A digital product is added to the cart like any other product. After a successful transaction, download links appear on the web receipt and in the email receipt. The customer clicks a link and their download begins immediately, though their browser may prompt them to choose a save location depending on their settings.",{"type":364,"attrs":668,"content":669},{"level":366,"textAlign":59},[670],{"text":671,"type":362},"Limitations",{"type":441,"content":673},[674,681,688,695],{"type":396,"content":675},[676],{"type":357,"attrs":677,"content":678},{"textAlign":59},[679],{"text":680,"type":362},"Maximum file size is 250MB per product.",{"type":396,"content":682},[683],{"type":357,"attrs":684,"content":685},{"textAlign":59},[686],{"text":687,"type":362},"One file per product. If you need to deliver multiple files as one product, zip them together first.",{"type":396,"content":689},[690],{"type":357,"attrs":691,"content":692},{"textAlign":59},[693],{"text":694,"type":362},"Product-level discounts are not supported. Use category-level discounts or coupons instead.",{"type":396,"content":696},[697],{"type":357,"attrs":698,"content":699},{"textAlign":59},[700,702,707],{"text":701,"type":362},"Digital products are not recommended for use with subscriptions. See ",{"text":477,"type":362,"marks":703},[704],{"type":407,"attrs":705},{"href":706,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fdigital-products-and-subscriptions",{"text":708,"type":362}," for more detail.",{"type":364,"attrs":710,"content":711},{"level":366,"textAlign":59},[712],{"text":439,"type":362},{"type":441,"content":714},[715,728],{"type":396,"content":716},[717],{"type":357,"attrs":718,"content":719},{"textAlign":59},[720,722,726],{"text":721,"type":362},"Filenames should only use alphanumeric characters. Avoid special characters such as ",{"text":723,"type":362,"marks":724},"?",[725],{"type":607},{"text":727,"type":362}," to prevent download issues.",{"type":396,"content":729},[730],{"type":357,"attrs":731,"content":732},{"textAlign":59},[733],{"text":734,"type":362},"Digital products added to the cart without a valid category and code will either error or be added as a standard (non-digital) product.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":736},{},"How Foxy digital products are set up, delivered to customers, and how they differ from standard products.",[],"how-digital-products-work","help\u002Farticles\u002Fhow-digital-products-work",-2250,[],"b8c43614-ba9e-4def-a858-5c6632dddd8a",[],{"name":746,"created_at":747,"published_at":748,"updated_at":749,"id":750,"uuid":751,"content":752,"slug":841,"full_slug":842,"sort_by_date":59,"position":843,"tag_list":844,"is_startpage":24,"parent_id":473,"meta_data":59,"group_id":845,"first_published_at":748,"release_id":59,"lang":65,"path":59,"alternates":846,"default_full_slug":59,"translated_slugs":59},"How download links are secured","2026-06-17T19:45:07.088Z","2026-06-17T20:00:49.558Z","2026-06-17T20:00:49.572Z",188563075483076,"cda88797-dd16-4bd7-8279-97076c9a8e9e",{"_uid":753,"body":754,"name":746,"image":837,"pinned":24,"summary":839,"category":320,"component":266,"related_articles":840},"d1f324e8-c885-4d86-92a6-dd5e2fa2e1b2",{"type":354,"content":755},[756,761,766,771,776,781,805,810,814],{"type":357,"attrs":757,"content":758},{"textAlign":59},[759],{"text":760,"type":362},"This article covers how Foxy secures digital product files and how you can configure download link expiry.",{"type":364,"attrs":762,"content":763},{"level":366,"textAlign":59},[764],{"text":765,"type":362},"How files are stored",{"type":357,"attrs":767,"content":768},{"textAlign":59},[769],{"text":770,"type":362},"Your digital product files are stored in a location that is inaccessible to web users. The only way a customer can download a file is through a unique link generated by Foxy for their specific transaction.",{"type":364,"attrs":772,"content":773},{"level":366,"textAlign":59},[774],{"text":775,"type":362},"Configuring link expiry",{"type":357,"attrs":777,"content":778},{"textAlign":59},[779],{"text":780,"type":362},"Download links can be configured to expire in two ways, which can be used independently or together:",{"type":441,"content":782},[783,794],{"type":396,"content":784},[785],{"type":357,"attrs":786,"content":787},{"textAlign":59},[788,792],{"text":789,"type":362,"marks":790},"Maximum downloads.",[791],{"type":421},{"text":793,"type":362}," The link allows the file to be downloaded up to a set number of times. Once the limit is reached, the link expires and the customer sees an expiration message instead of a download.",{"type":396,"content":795},[796],{"type":357,"attrs":797,"content":798},{"textAlign":59},[799,803],{"text":800,"type":362,"marks":801},"Maximum hours.",[802],{"type":421},{"text":804,"type":362}," The link expires after a set number of hours from the time of purchase, regardless of how many times the file has been downloaded.",{"type":357,"attrs":806,"content":807},{"textAlign":59},[808],{"text":809,"type":362},"For example, if maximum downloads is set to 1000 and maximum hours is set to 24, the link will expire after 24 hours even if the file has only been downloaded once.",{"type":364,"attrs":811,"content":812},{"level":366,"textAlign":59},[813],{"text":439,"type":362},{"type":441,"content":815},[816,823],{"type":396,"content":817},[818],{"type":357,"attrs":819,"content":820},{"textAlign":59},[821],{"text":822,"type":362},"Expiry settings are configured per product category in the Foxy admin.",{"type":396,"content":824},[825],{"type":357,"attrs":826,"content":827},{"textAlign":59},[828,830,836],{"text":829,"type":362},"If a customer needs to download a file after their link has expired, you can reset their download count. 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