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Subscriptions",{"type":436,"content":444},[445],{"type":417,"attrs":446,"content":447},{"textAlign":59},[448],{"text":449,"type":422},"Click on the subscription you want to modify",{"type":436,"content":451},[452],{"type":417,"attrs":453,"content":454},{"textAlign":59},[455,457,462],{"text":456,"type":422},"In the ",{"text":458,"type":422,"marks":459},"Past due amount",[460],{"type":461},"bold",{"text":463,"type":422}," field, enter the amount to add",{"type":436,"content":465},[466],{"type":417,"attrs":467,"content":468},{"textAlign":59},[469,471],{"text":470,"type":422},"Click ",{"text":472,"type":422,"marks":473},"Update",[474],{"type":461},{"type":424,"attrs":476,"content":477},{"level":426,"textAlign":59},[478],{"text":479,"type":422},"Notes",{"type":481,"content":482},"bullet_list",[483,499],{"type":436,"content":484},[485],{"type":417,"attrs":486,"content":487},{"textAlign":59},[488,490,497],{"text":489,"type":422},"For details on how past due amounts are collected and configured, see ",{"text":491,"type":422,"marks":492},"Configure past due amount settings",[493],{"type":494,"attrs":495},"link",{"href":496,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fconfigure-past-due-amount-settings",{"text":498,"type":422},".",{"type":436,"content":500},[501],{"type":417,"attrs":502,"content":503},{"textAlign":59},[504,506,512],{"text":505,"type":422},"To set up automatic retries for failed payments that generate past due amounts, see ",{"text":507,"type":422,"marks":508},"Set up automatic payment retries",[509],{"type":494,"attrs":510},{"href":511,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-automatic-payment-retries",{"text":498,"type":422},{"id":59,"alt":59,"name":13,"focus":59,"title":59,"filename":13,"copyright":59,"fieldtype":81},[],"add-a-past-due-amount-to-a-subscription","help\u002Farticles\u002Fadd-a-past-due-amount-to-a-subscription",-570,[],2659,"c8bca4bf-48e7-46d6-bdca-7e62b8959b07","2023-01-24T11:30:45.194Z",[],{"name":491,"created_at":524,"published_at":525,"updated_at":526,"id":527,"uuid":528,"content":529,"slug":739,"full_slug":740,"sort_by_date":59,"position":741,"tag_list":742,"is_startpage":24,"parent_id":519,"meta_data":59,"group_id":743,"first_published_at":525,"release_id":59,"lang":65,"path":59,"alternates":744,"default_full_slug":59,"translated_slugs":59},"2026-06-11T19:36:09.735Z","2026-06-11T19:40:42.183Z","2026-06-11T19:40:42.198Z",186437508082252,"87facaf8-5f38-4f84-a279-1a7c109a9da4",{"_uid":530,"body":531,"name":491,"image":735,"pinned":24,"summary":737,"category":320,"component":266,"related_articles":738},"7110fc05-ae9d-4c10-9e0c-1f04cafb8bed",{"type":414,"content":532},[533,538,543,586,591,596,605,614,619,630,639,655,660,671,691,696,700],{"type":417,"attrs":534,"content":535},{"textAlign":59},[536],{"text":537,"type":422},"When a subscription fails to process, Foxy records a past due amount on the subscription equal to the missed payment. You can configure how that amount accumulates and when it is collected in your store’s advanced settings.",{"type":424,"attrs":539,"content":540},{"level":426,"textAlign":59},[541],{"text":542,"type":422},"How to configure past due settings",{"type":431,"attrs":544,"content":545},{"order":433},[546,559,572,579],{"type":436,"content":547},[548],{"type":417,"attrs":549,"content":550},{"textAlign":59},[551,553,557],{"text":552,"type":422},"Go to ",{"text":554,"type":422,"marks":555},"Advanced Settings",[556],{"type":461},{"text":558,"type":422}," in your Foxy admin",{"type":436,"content":560},[561],{"type":417,"attrs":562,"content":563},{"textAlign":59},[564,566,570],{"text":565,"type":422},"Scroll to the ",{"text":567,"type":422,"marks":568},"Recurring Billing Settings",[569],{"type":461},{"text":571,"type":422}," section",{"type":436,"content":573},[574],{"type":417,"attrs":575,"content":576},{"textAlign":59},[577],{"text":578,"type":422},"Configure the options below as needed",{"type":436,"content":580},[581],{"type":417,"attrs":582,"content":583},{"textAlign":59},[584],{"text":585,"type":422},"Save your settings",{"type":424,"attrs":587,"content":588},{"level":426,"textAlign":59},[589],{"text":590,"type":422},"Past due amount accumulation",{"type":417,"attrs":592,"content":593},{"textAlign":59},[594],{"text":595,"type":422},"You can choose how the past due amount is calculated when a subscription fails more than once:",{"type":417,"attrs":597,"content":598},{"textAlign":59},[599,603],{"text":600,"type":422,"marks":601},"Increased by the missed payment amount",[602],{"type":461},{"text":604,"type":422}," — each missed renewal adds to the total past due balance. For example, if a $20\u002Fmonth subscription fails three times, the past due amount will be $60.",{"type":417,"attrs":606,"content":607},{"textAlign":59},[608,612],{"text":609,"type":422,"marks":610},"Replaced with the latest missed payment amount",[611],{"type":461},{"text":613,"type":422}," — the past due balance is always equal to the most recent missed renewal only. Using the same example, the past due amount would remain $20 regardless of how many renewals have failed.",{"type":424,"attrs":615,"content":616},{"level":426,"textAlign":59},[617],{"text":618,"type":422},"Charging past due amounts",{"type":417,"attrs":620,"content":621},{"textAlign":59},[622,624,628],{"text":623,"type":422},"The ",{"text":625,"type":422,"marks":626},"Charge past due amounts",[627],{"type":461},{"text":629,"type":422}," checkbox controls whether the past due balance is included when a subscription is processed.",{"type":417,"attrs":631,"content":632},{"textAlign":59},[633,637],{"text":634,"type":422,"marks":635},"Checked:",[636],{"type":461},{"text":638,"type":422}," The past due amount is included in automatic subscription processing and in the cart when a customer attempts to update their subscription via a sub_token link.",{"type":417,"attrs":640,"content":641},{"textAlign":59},[642,646,648,653],{"text":643,"type":422,"marks":644},"Unchecked:",[645],{"type":461},{"text":647,"type":422}," Any successful subscription payment — whether automatic or customer-initiated — will clear the past due amount without collecting it. Note that even when unchecked, you can still collect past due amounts by using the ",{"text":649,"type":422,"marks":650},"sub_restart=auto",[651],{"type":652},"code",{"text":654,"type":422}," flag on sub_token links.",{"type":424,"attrs":656,"content":657},{"level":426,"textAlign":59},[658],{"text":659,"type":422},"Requiring past due payment before modification or cancellation",{"type":417,"attrs":661,"content":662},{"textAlign":59},[663,665,669],{"text":664,"type":422},"By checking ",{"text":666,"type":422,"marks":667},"Prevent customer-initiated modification, replacement, and cancellation if past-due is present",[668],{"type":461},{"text":670,"type":422},", customers will be required to pay any outstanding past due amount before they can:",{"type":481,"content":672},[673,680],{"type":436,"content":674},[675],{"type":417,"attrs":676,"content":677},{"textAlign":59},[678],{"text":679,"type":422},"Cancel their subscription via the cancel link in their receipt email",{"type":436,"content":681},[682],{"type":417,"attrs":683,"content":684},{"textAlign":59},[685,687],{"text":686,"type":422},"Replace their subscription using ",{"text":688,"type":422,"marks":689},"sub_modify=replace",[690],{"type":652},{"type":417,"attrs":692,"content":693},{"textAlign":59},[694],{"text":695,"type":422},"If this is enabled and a customer has a past due balance, they will not be able to use those links until the balance is cleared. You will need to either cancel or modify the subscription on their behalf through the admin, or clear the past due amount first by editing the subscription directly.",{"type":424,"attrs":697,"content":698},{"level":426,"textAlign":59},[699],{"text":479,"type":422},{"type":481,"content":701},[702,721],{"type":436,"content":703},[704],{"type":417,"attrs":705,"content":706},{"textAlign":59},[707,709,714,716,720],{"text":708,"type":422},"Past due amounts can be viewed and manually adjusted in the Foxy admin by going to ",{"text":373,"type":422,"marks":710},[711],{"type":494,"attrs":712},{"href":713,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Fadmin.foxy.io",{"text":715,"type":422},", finding the subscription, and clicking ",{"text":717,"type":422,"marks":718},"Edit",[719],{"type":461},{"text":498,"type":422},{"type":436,"content":722},[723],{"type":417,"attrs":724,"content":725},{"textAlign":59},[726,728,733],{"text":727,"type":422},"See ",{"text":405,"type":422,"marks":729},[730],{"type":494,"attrs":731},{"href":732,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fadd-a-past-due-amount-to-a-subscription\u002F",{"text":734,"type":422}," for steps on manually adding a past due amount to a subscription.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":736},{},"How to configure how Foxy handles past due amounts on subscriptions, including how they accumulate and when they are collected.",[],"configure-past-due-amount-settings","help\u002Farticles\u002Fconfigure-past-due-amount-settings",-2220,[],"8791443e-75da-4b7f-b6bd-ba2ac167001c",[],{"name":746,"created_at":747,"published_at":748,"updated_at":749,"id":750,"uuid":751,"content":752,"slug":898,"full_slug":899,"sort_by_date":59,"position":900,"tag_list":901,"is_startpage":24,"parent_id":519,"meta_data":59,"group_id":902,"first_published_at":903,"release_id":59,"lang":65,"path":59,"alternates":904,"default_full_slug":59,"translated_slugs":59},"Failed payments overview","2026-06-11T20:33:20.967Z","2026-07-02T23:52:36.484Z","2026-07-02T23:52:36.495Z",186451562407978,"8d1ab38e-7cdb-4e39-b5c0-7bbe8666a7f5",{"_uid":753,"body":754,"name":746,"image":894,"pinned":33,"summary":896,"category":320,"component":266,"related_articles":897},"5485e03c-0307-4e32-a209-e50a0b791252",{"type":414,"content":755},[756,761,770,783,788,793,817,828,833,838,848,853,864,869,874,879,884,889],{"type":417,"attrs":757,"content":758},{"textAlign":59},[759],{"text":760,"type":422},"Failed subscription payments are a normal part of running a recurring billing business. Credit cards expire, get canceled, or become overdrafted. If you have 100 customers on a monthly subscription, expect a handful of failures each month.",{"type":417,"attrs":762,"content":763},{"textAlign":59},[764,766,769],{"text":765,"type":422},"By default, Foxy does not automatically retry failed payments or send reminder emails to customers. Both must be configured in your store's advanced settings under ",{"text":567,"type":422,"marks":767},[768],{"type":461},{"text":498,"type":422},{"type":417,"attrs":771,"content":772},{"textAlign":59},[773,775,781],{"text":774,"type":422},"For more advanced integrations — such as triggering custom workflows when a payment fails — you can use the ",{"text":776,"type":422,"marks":777},"Subscription XML Datafeed",[778],{"type":494,"attrs":779},{"href":780,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Fwiki.foxycart.com\u002Fv\u002F2.0\u002Fdatafeed",{"text":782,"type":422}," to receive real-time subscription data and build your own dunning logic.",{"type":424,"attrs":784,"content":785},{"level":426,"textAlign":59},[786],{"text":787,"type":422},"What happens when a payment fails",{"type":417,"attrs":789,"content":790},{"textAlign":59},[791],{"text":792,"type":422},"When a subscription fails to process, Foxy will:",{"type":431,"attrs":794,"content":795},{"order":433},[796,803,810],{"type":436,"content":797},[798],{"type":417,"attrs":799,"content":800},{"textAlign":59},[801],{"text":802,"type":422},"Log the error in your store's error log",{"type":436,"content":804},[805],{"type":417,"attrs":806,"content":807},{"textAlign":59},[808],{"text":809,"type":422},"Record a past due amount on the subscription equal to the missed payment",{"type":436,"content":811},[812],{"type":417,"attrs":813,"content":814},{"textAlign":59},[815],{"text":816,"type":422},"Keep the subscription active — it is not automatically cancelled unless you configure a cancellation schedule",{"type":417,"attrs":818,"content":819},{"textAlign":59},[820,822,826],{"text":821,"type":422},"Foxy does ",{"text":823,"type":422,"marks":824},"not",[825],{"type":461},{"text":827,"type":422}," automatically notify the customer or retry the payment unless you have configured those settings.",{"type":424,"attrs":829,"content":830},{"level":426,"textAlign":59},[831],{"text":832,"type":422},"Key concepts",{"type":424,"attrs":834,"content":836},{"level":835,"textAlign":59},3,[837],{"text":458,"type":422},{"type":417,"attrs":839,"content":840},{"textAlign":59},[841,843,846],{"text":842,"type":422},"The outstanding balance on a subscription that has failed to bill. Can be configured to increase with each failure or be replaced by the most recent missed amount. Collected automatically if the ",{"text":625,"type":422,"marks":844},[845],{"type":461},{"text":847,"type":422}," setting is enabled, or when a customer updates their billing information via a sub_token link.",{"type":424,"attrs":849,"content":850},{"level":835,"textAlign":59},[851],{"text":852,"type":422},"Retry schedule",{"type":417,"attrs":854,"content":855},{"textAlign":59},[856,858,862],{"text":857,"type":422},"A configurable list of days after the initial failure on which Foxy will automatically reattempt the charge. For example, ",{"text":859,"type":422,"marks":860},"1, 3, 5, 15, 30",[861],{"type":652},{"text":863,"type":422}," would attempt collection on the 1st, 3rd, 5th, 15th, and 30th days after failure.",{"type":424,"attrs":865,"content":866},{"level":835,"textAlign":59},[867],{"text":868,"type":422},"Reminder emails",{"type":417,"attrs":870,"content":871},{"textAlign":59},[872],{"text":873,"type":422},"Emails sent to customers on a configurable schedule to notify them of a failed payment and prompt them to update their billing information.",{"type":424,"attrs":875,"content":876},{"level":835,"textAlign":59},[877],{"text":878,"type":422},"Cancellation schedule",{"type":417,"attrs":880,"content":881},{"textAlign":59},[882],{"text":883,"type":422},"A single number of days after the initial failure at which Foxy will automatically cancel the subscription if no successful payment has been made.",{"type":424,"attrs":885,"content":886},{"level":835,"textAlign":59},[887],{"text":888,"type":422},"Expiring card reminders",{"type":417,"attrs":890,"content":891},{"textAlign":59},[892],{"text":893,"type":422},"Emails sent to customers a configurable number of days before the end of the month in which their card expires, prompting them to update their payment information before a renewal fails.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":895},{},"An overview of how Foxy handles failed subscription payments, including retries, reminder emails, past due amounts, and automatic cancellation.",[],"failed-payments-overview","help\u002Farticles\u002Ffailed-payments-overview",-2240,[],"18933935-f421-4d02-8efe-5d37e3b82294","2026-06-11T20:35:38.201Z",[],{"name":906,"created_at":907,"published_at":908,"updated_at":909,"id":910,"uuid":911,"content":912,"slug":1018,"full_slug":1019,"sort_by_date":59,"position":1020,"tag_list":1021,"is_startpage":24,"parent_id":519,"meta_data":59,"group_id":1022,"first_published_at":908,"release_id":59,"lang":65,"path":59,"alternates":1023,"default_full_slug":59,"translated_slugs":59},"Reset subscription next renewal date after a payment","2026-06-11T19:34:59.587Z","2026-06-11T19:40:42.468Z","2026-06-11T19:40:42.484Z",186437220760139,"65a517f2-9225-4ff1-8740-50bda20ba8d5",{"_uid":913,"body":914,"name":906,"image":1014,"pinned":24,"summary":1016,"category":320,"component":266,"related_articles":1017},"92e7b508-85e9-45cc-8507-7ead566c9ab9",{"type":414,"content":915},[916,921,926,931,971,976,985,994,998],{"type":417,"attrs":917,"content":918},{"textAlign":59},[919],{"text":920,"type":422},"By default, when a customer makes a successful past due payment on a subscription, the next renewal date remains unchanged. You can configure Foxy to automatically reset the next renewal date to one frequency ahead of the payment date instead.",{"type":417,"attrs":922,"content":923},{"textAlign":59},[924],{"text":925,"type":422},"This setting is particularly useful for auto-ship merchants, where the next shipment should go out one full period after the customer’s most recent payment — regardless of when the original billing date was.",{"type":424,"attrs":927,"content":928},{"level":426,"textAlign":59},[929],{"text":930,"type":422},"How to enable it",{"type":431,"attrs":932,"content":933},{"order":433},[934,944,954,965],{"type":436,"content":935},[936],{"type":417,"attrs":937,"content":938},{"textAlign":59},[939,940,943],{"text":552,"type":422},{"text":554,"type":422,"marks":941},[942],{"type":461},{"text":558,"type":422},{"type":436,"content":945},[946],{"type":417,"attrs":947,"content":948},{"textAlign":59},[949,950,953],{"text":565,"type":422},{"text":567,"type":422,"marks":951},[952],{"type":461},{"text":571,"type":422},{"type":436,"content":955},[956],{"type":417,"attrs":957,"content":958},{"textAlign":59},[959,961],{"text":960,"type":422},"Check ",{"text":962,"type":422,"marks":963},"Reset the next transaction date on past due makeup payment",[964],{"type":461},{"type":436,"content":966},[967],{"type":417,"attrs":968,"content":969},{"textAlign":59},[970],{"text":585,"type":422},{"type":424,"attrs":972,"content":973},{"level":426,"textAlign":59},[974],{"text":975,"type":422},"How it works",{"type":417,"attrs":977,"content":978},{"textAlign":59},[979,983],{"text":980,"type":422,"marks":981},"Without this setting:",[982],{"type":461},{"text":984,"type":422}," If a monthly subscription renews on the 1st of each month and the customer pays a past due amount on the 18th, the next renewal date remains the 1st of the following month.",{"type":417,"attrs":986,"content":987},{"textAlign":59},[988,992],{"text":989,"type":422,"marks":990},"With this setting:",[991],{"type":461},{"text":993,"type":422}," The same customer paying on the 18th would have their next renewal date updated to the 18th of the following month — one full month from the date of payment.",{"type":424,"attrs":995,"content":996},{"level":426,"textAlign":59},[997],{"text":479,"type":422},{"type":481,"content":999},[1000,1007],{"type":436,"content":1001},[1002],{"type":417,"attrs":1003,"content":1004},{"textAlign":59},[1005],{"text":1006,"type":422},"This setting applies to payments made via automatic retry, customer-initiated payment via sub_token link, and manual admin retries via UOE.",{"type":436,"content":1008},[1009],{"type":417,"attrs":1010,"content":1011},{"textAlign":59},[1012],{"text":1013,"type":422},"For auto-ship subscriptions this setting should almost always be enabled, as customers expect their next shipment to follow from their most recent payment date rather than the original billing date.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":1015},{},"How to configure Foxy to automatically reset a subscription's next renewal date when a past due payment is made.",[],"reset-subscription-next-renewal-date-after-a-payment","help\u002Farticles\u002Freset-subscription-next-renewal-date-after-a-payment",-2210,[],"4e4e49e9-2d11-4fe7-bd1c-977c8cf59c7f",[],{"name":1025,"created_at":1026,"published_at":1027,"updated_at":1028,"id":1029,"uuid":1030,"content":1031,"slug":1190,"full_slug":1191,"sort_by_date":59,"position":1192,"tag_list":1193,"is_startpage":24,"parent_id":519,"meta_data":59,"group_id":1194,"first_published_at":1027,"release_id":59,"lang":65,"path":59,"alternates":1195,"default_full_slug":59,"translated_slugs":59},"Retry a failed subscription payment","2026-06-10T20:16:55.872Z","2026-06-10T20:22:19.137Z","2026-06-10T20:22:19.153Z",186093633071004,"b970b477-3b84-4152-aa82-839f743f9b71",{"_uid":1032,"body":1033,"name":1025,"image":1186,"pinned":24,"summary":1188,"category":320,"component":266,"related_articles":1189},"bf5fc73e-6f26-4258-a791-10f6b30e6533",{"type":414,"content":1034},[1035,1040,1045,1050,1076,1080,1135,1140,1144],{"type":417,"attrs":1036,"content":1037},{"textAlign":59},[1038],{"text":1039,"type":422},"If a subscription failed to process and you want to reattempt it manually on behalf of a customer, you can do this using Unified Order Entry (UOE) in your Foxy admin.",{"type":424,"attrs":1041,"content":1042},{"level":426,"textAlign":59},[1043],{"text":1044,"type":422},"Before you start",{"type":417,"attrs":1046,"content":1047},{"textAlign":59},[1048],{"text":1049,"type":422},"You’ll need Unified Order Entry enabled on your store. To enable it:",{"type":431,"attrs":1051,"content":1052},{"order":433},[1053,1063],{"type":436,"content":1054},[1055],{"type":417,"attrs":1056,"content":1057},{"textAlign":59},[1058,1059,1062],{"text":552,"type":422},{"text":554,"type":422,"marks":1060},[1061],{"type":461},{"text":558,"type":422},{"type":436,"content":1064},[1065],{"type":417,"attrs":1066,"content":1067},{"textAlign":59},[1068,1070,1074],{"text":1069,"type":422},"Enable ",{"text":1071,"type":422,"marks":1072},"Unified Order Entry",[1073],{"type":461},{"text":1075,"type":422}," and set a secure password if you haven’t already",{"type":424,"attrs":1077,"content":1078},{"level":426,"textAlign":59},[1079],{"text":429,"type":422},{"type":431,"attrs":1081,"content":1082},{"order":433},[1083,1094,1107,1114,1121,1128],{"type":436,"content":1084},[1085],{"type":417,"attrs":1086,"content":1087},{"textAlign":59},[1088,1089,1092],{"text":552,"type":422},{"text":373,"type":422,"marks":1090},[1091],{"type":461},{"text":1093,"type":422}," in your Foxy admin and find the subscription you want to retry",{"type":436,"content":1095},[1096],{"type":417,"attrs":1097,"content":1098},{"textAlign":59},[1099,1101,1105],{"text":1100,"type":422},"Expand the subscription and find the ",{"text":1102,"type":422,"marks":1103},"Sub Token URL",[1104],{"type":461},{"text":1106,"type":422}," link. Control+click (or Command+click on Mac) to open it in a new tab",{"type":436,"content":1108},[1109],{"type":417,"attrs":1110,"content":1111},{"textAlign":59},[1112],{"text":1113,"type":422},"The cart will load with the subscription’s products and past due amount present",{"type":436,"content":1115},[1116],{"type":417,"attrs":1117,"content":1118},{"textAlign":59},[1119],{"text":1120,"type":422},"Proceed to checkout",{"type":436,"content":1122},[1123],{"type":417,"attrs":1124,"content":1125},{"textAlign":59},[1126],{"text":1127,"type":422},"The customer’s email address will be pre-filled. Enter the UOE password to auto-populate their billing, shipping, and payment information",{"type":436,"content":1129},[1130],{"type":417,"attrs":1131,"content":1132},{"textAlign":59},[1133],{"text":1134,"type":422},"Review the details and complete the transaction",{"type":417,"attrs":1136,"content":1137},{"textAlign":59},[1138],{"text":1139,"type":422},"If the payment succeeds, the customer will receive an email receipt and the past due amount will be cleared. If it fails, you will see the error message explaining why.",{"type":424,"attrs":1141,"content":1142},{"level":426,"textAlign":59},[1143],{"text":479,"type":422},{"type":481,"content":1145},[1146,1161,1173],{"type":436,"content":1147},[1148],{"type":417,"attrs":1149,"content":1150},{"textAlign":59},[1151,1153,1159],{"text":1152,"type":422},"For help interpreting gateway error messages, see the ",{"text":1154,"type":422,"marks":1155},"error log",[1156],{"type":494,"attrs":1157},{"href":1158,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Ferror-log",{"text":1160,"type":422}," documentation.",{"type":436,"content":1162},[1163],{"type":417,"attrs":1164,"content":1165},{"textAlign":59},[1166,1168,1172],{"text":1167,"type":422},"To set up automatic retries instead of retrying manually, see ",{"text":507,"type":422,"marks":1169},[1170],{"type":494,"attrs":1171},{"href":511,"uuid":59,"anchor":59,"target":59,"linktype":31},{"text":498,"type":422},{"type":436,"content":1174},[1175],{"type":417,"attrs":1176,"content":1177},{"textAlign":59},[1178,1180,1184],{"text":1179,"type":422},"PayPal Express (non-Reference Transactions) does not support subscription modification via ",{"text":1181,"type":422,"marks":1182},"sub_token",[1183],{"type":652},{"text":1185,"type":422},". Foxy strongly recommends using the Reference Transaction option for PayPal Express Checkout.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":1187},{},"How to manually retry a failed subscription payment on behalf of a customer using Unified Order Entry in the Foxy admin.",[],"retry-a-failed-subscription-payment","help\u002Farticles\u002Fretry-a-failed-subscription-payment",-2140,[],"3f6b5ece-6b66-4c48-abb6-a0cdc93dc96b",[],{"name":507,"created_at":1197,"published_at":1198,"updated_at":1199,"id":1200,"uuid":1201,"content":1202,"slug":1410,"full_slug":1411,"sort_by_date":59,"position":1412,"tag_list":1413,"is_startpage":24,"parent_id":519,"meta_data":59,"group_id":1414,"first_published_at":1198,"release_id":59,"lang":65,"path":59,"alternates":1415,"default_full_slug":59,"translated_slugs":59},"2026-07-15T19:06:20.984Z","2026-07-15T20:41:57.323Z","2026-07-15T20:41:57.343Z",198462590962564,"93a2c1bf-218a-4c82-92a5-7ae84ec8f1ac",{"_uid":1203,"body":1204,"name":507,"image":1406,"pinned":24,"summary":1408,"category":320,"component":266,"related_articles":1409},"ac584f30-0f3f-447e-a25e-f5049376b7b6",{"type":414,"content":1205},[1206,1211,1216,1280,1290,1294],{"type":417,"attrs":1207,"content":1208},{"textAlign":59},[1209],{"text":1210,"type":422},"By default, Foxy does not automatically retry a failed subscription payment. You can configure an automatic retry schedule in your store’s advanced settings.",{"type":424,"attrs":1212,"content":1213},{"level":426,"textAlign":59},[1214],{"text":1215,"type":422},"How to set it up",{"type":431,"attrs":1217,"content":1218},{"order":433},[1219,1233,1249,1267,1274],{"type":436,"content":1220},[1221],{"type":417,"attrs":1222,"content":1223},{"textAlign":59},[1224,1226,1232],{"text":1225,"type":422},"Log in to the ",{"text":1227,"type":422,"marks":1228},"Foxy admin",[1229],{"type":494,"attrs":1230},{"href":1231,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Fadmin.foxy.io\u002F",{"text":498,"type":422},{"type":436,"content":1234},[1235],{"type":417,"attrs":1236,"content":1237},{"textAlign":59},[1238,1239,1243,1245,1248],{"text":552,"type":422},{"text":1240,"type":422,"marks":1241},"Settings",[1242],{"type":461},{"text":1244,"type":422}," > ",{"text":373,"type":422,"marks":1246},[1247],{"type":461},{"text":498,"type":422},{"type":436,"content":1250},[1251],{"type":417,"attrs":1252,"content":1253},{"textAlign":59},[1254,1255,1259,1261,1265],{"text":456,"type":422},{"text":1256,"type":422,"marks":1257},"Reattempts",[1258],{"type":461},{"text":1260,"type":422}," section, input a number value and press enter (or click the plus button) in the ",{"text":1262,"type":422,"marks":1263},"Reattempts schedule",[1264],{"type":461},{"text":1266,"type":422}," field.",{"type":436,"content":1268},[1269],{"type":417,"attrs":1270,"content":1271},{"textAlign":59},[1272],{"text":1273,"type":422},"Repeat for any additional day values.",{"type":436,"content":1275},[1276],{"type":417,"attrs":1277,"content":1278},{"textAlign":59},[1279],{"text":585,"type":422},{"type":417,"attrs":1281,"content":1282},{"textAlign":59},[1283,1285,1288],{"text":1284,"type":422},"Each number represents the number of days after the initial failure that Foxy should attempt to collect the past-due amount. For example, a schedule of ",{"text":859,"type":422,"marks":1286},[1287],{"type":652},{"text":1289,"type":422}," will attempt collection on the 1st, 3rd, 5th, 15th, and 30th days after the payment first failed.",{"type":424,"attrs":1291,"content":1292},{"level":426,"textAlign":59},[1293],{"text":479,"type":422},{"type":481,"content":1295},[1296,1310,1322,1393],{"type":436,"content":1297},[1298],{"type":417,"attrs":1299,"content":1300},{"textAlign":59},[1301,1303,1309],{"text":1302,"type":422},"No email is sent to the customer when a reattempt occurs, unless you’ve also set up ",{"text":1304,"type":422,"marks":1305},"failed payment reminder emails",[1306],{"type":494,"attrs":1307},{"href":1308,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-failed-payment-reminder-emails",{"text":498,"type":422},{"type":436,"content":1311},[1312],{"type":417,"attrs":1313,"content":1314},{"textAlign":59},[1315,1317,1320],{"text":1316,"type":422},"Reattempts only occur for subscriptions with a past-due amount. If the ",{"text":625,"type":422,"marks":1318},[1319],{"type":461},{"text":1321,"type":422}," setting is unchecked, reattempts will still run but any successful payment will simply clear the past-due balance.",{"type":436,"content":1323},[1324,1341],{"type":417,"attrs":1325,"content":1326},{"textAlign":59},[1327,1329,1333,1335,1339],{"text":1328,"type":422},"You can limit which failures trigger a reattempt using the ",{"text":1330,"type":422,"marks":1331},"Reattempt bypass logic",[1332],{"type":461},{"text":1334,"type":422}," and ",{"text":1336,"type":422,"marks":1337},"Reattempt bypass strings",[1338],{"type":461},{"text":1340,"type":422}," settings, found just below the reattempt schedule field:",{"type":481,"content":1342},[1343,1361,1386],{"type":436,"content":1344},[1345],{"type":417,"attrs":1346,"content":1347},{"textAlign":59},[1348,1349,1353,1355,1359],{"text":623,"type":422},{"text":1350,"type":422,"marks":1351},"strings",[1352],{"type":461},{"text":1354,"type":422}," field accepts a comma-separated list of text strings to match against the error logged for the failed transaction (for example, ",{"text":1356,"type":422,"marks":1357},"Code: 8, DO NOT HONOR",[1358],{"type":652},{"text":1360,"type":422},").",{"type":436,"content":1362},[1363],{"type":417,"attrs":1364,"content":1365},{"textAlign":59},[1366,1367,1371,1373,1378,1380,1384],{"text":623,"type":422},{"text":1368,"type":422,"marks":1369},"logic",[1370],{"type":461},{"text":1372,"type":422}," setting determines whether a matching string should ",{"text":1374,"type":422,"marks":1375},"skip",[1376],{"type":1377},"italic",{"text":1379,"type":422}," or ",{"text":1381,"type":422,"marks":1382},"allow",[1383],{"type":1377},{"text":1385,"type":422}," the reattempt.",{"type":436,"content":1387},[1388],{"type":417,"attrs":1389,"content":1390},{"textAlign":59},[1391],{"text":1392,"type":422},"Error messages and codes vary by payment gateway, so check your store’s error log to find the exact wording to match on.",{"type":436,"content":1394},[1395],{"type":417,"attrs":1396,"content":1397},{"textAlign":59},[1398,1399,1404],{"text":727,"type":422},{"text":491,"type":422,"marks":1400},[1401],{"type":494,"attrs":1402},{"href":1403,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fconfigure-past-due-amount-settings\u002F",{"text":1405,"type":422}," for how the past-due balance itself is calculated and collected.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":1407},{},"How to configure Foxy to automatically retry failed subscription payments on a schedule you define, including which failures to skip.",[],"set-up-automatic-payment-retries","help\u002Farticles\u002Fset-up-automatic-payment-retries",-3150,[],"fb1f3c61-1848-4509-9c5b-79f6f8548ec5",[],{"name":1417,"created_at":1418,"published_at":1419,"updated_at":1420,"id":1421,"uuid":1422,"content":1423,"slug":1578,"full_slug":1579,"sort_by_date":59,"position":1580,"tag_list":1581,"is_startpage":24,"parent_id":519,"meta_data":59,"group_id":1582,"first_published_at":1419,"release_id":59,"lang":65,"path":59,"alternates":1583,"default_full_slug":59,"translated_slugs":59},"Set up expiring card reminder emails","2026-07-15T20:29:08.990Z","2026-07-15T20:41:56.693Z","2026-07-15T20:41:56.715Z",198482939904816,"12b8f95a-bf43-4067-83dd-b66e6ec37a3d",{"_uid":1424,"body":1425,"name":1417,"image":1574,"pinned":24,"summary":1576,"category":320,"component":266,"related_articles":1577},"f12f2df6-2510-4566-a48e-f0763de7004d",{"type":414,"content":1426},[1427,1432,1436,1492,1503,1507],{"type":417,"attrs":1428,"content":1429},{"textAlign":59},[1430],{"text":1431,"type":422},"Foxy can email customers before their card expires so they can update their payment information ahead of a subscription renewal — but this isn’t enabled by default.",{"type":424,"attrs":1433,"content":1434},{"level":426,"textAlign":59},[1435],{"text":1215,"type":422},{"type":431,"attrs":1437,"content":1438},{"order":433},[1439,1450,1464,1480,1486],{"type":436,"content":1440},[1441],{"type":417,"attrs":1442,"content":1443},{"textAlign":59},[1444,1445,1449],{"text":1225,"type":422},{"text":1227,"type":422,"marks":1446},[1447],{"type":494,"attrs":1448},{"href":1231,"uuid":59,"anchor":59,"target":59,"linktype":31},{"text":498,"type":422},{"type":436,"content":1451},[1452],{"type":417,"attrs":1453,"content":1454},{"textAlign":59},[1455,1456,1459,1460,1463],{"text":552,"type":422},{"text":1240,"type":422,"marks":1457},[1458],{"type":461},{"text":1244,"type":422},{"text":373,"type":422,"marks":1461},[1462],{"type":461},{"text":498,"type":422},{"type":436,"content":1465},[1466],{"type":417,"attrs":1467,"content":1468},{"textAlign":59},[1469,1470,1474,1475,1479],{"text":456,"type":422},{"text":1471,"type":422,"marks":1472},"Emails",[1473],{"type":461},{"text":1260,"type":422},{"text":1476,"type":422,"marks":1477},"Payment method expiration email schedule",[1478],{"type":461},{"text":1266,"type":422},{"type":436,"content":1481},[1482],{"type":417,"attrs":1483,"content":1484},{"textAlign":59},[1485],{"text":1273,"type":422},{"type":436,"content":1487},[1488],{"type":417,"attrs":1489,"content":1490},{"textAlign":59},[1491],{"text":585,"type":422},{"type":417,"attrs":1493,"content":1494},{"textAlign":59},[1495,1497,1501],{"text":1496,"type":422},"Each number represents the number of days before the end of the month in which the customer’s card expires that a reminder email should be sent. For example, a schedule of ",{"text":1498,"type":422,"marks":1499},"30, 15, 5",[1500],{"type":652},{"text":1502,"type":422}," will send reminders 30, 15, and 5 days before the end of the expiration month.",{"type":424,"attrs":1504,"content":1505},{"level":426,"textAlign":59},[1506],{"text":479,"type":422},{"type":481,"content":1508},[1509,1516,1523,1530,1567],{"type":436,"content":1510},[1511],{"type":417,"attrs":1512,"content":1513},{"textAlign":59},[1514],{"text":1515,"type":422},"This only applies to customers with an active subscription. One-time purchases are not affected.",{"type":436,"content":1517},[1518],{"type":417,"attrs":1519,"content":1520},{"textAlign":59},[1521],{"text":1522,"type":422},"Once a customer updates their card, no further expiring-card reminders are sent for that card.",{"type":436,"content":1524},[1525],{"type":417,"attrs":1526,"content":1527},{"textAlign":59},[1528],{"text":1529,"type":422},"The email includes a link that takes the customer directly to checkout to enter a new payment method.",{"type":436,"content":1531},[1532],{"type":417,"attrs":1533,"content":1534},{"textAlign":59},[1535,1537,1541,1543,1549,1551,1555,1557,1561,1562,1566],{"text":1536,"type":422},"Emails use your store’s standard email receipt template, with the ",{"text":1538,"type":422,"marks":1539},"is_expiring_payment_reminder",[1540],{"type":652},{"text":1542,"type":422}," Twig variable set to true. See ",{"text":1544,"type":422,"marks":1545},"Customise subscription email templates",[1546],{"type":494,"attrs":1547},{"href":1548,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fcustomise-subscription-email-templates\u002F",{"text":1550,"type":422}," for the related language strings (",{"text":1552,"type":422,"marks":1553},"email_subject_expiring_payment_reminder",[1554],{"type":652},{"text":1556,"type":422},", ",{"text":1558,"type":422,"marks":1559},"email_text_message_expiring_payment_reminder",[1560],{"type":652},{"text":1556,"type":422},{"text":1563,"type":422,"marks":1564},"email_html_message_expiring_payment_reminder",[1565],{"type":652},{"text":1360,"type":422},{"type":436,"content":1568},[1569],{"type":417,"attrs":1570,"content":1571},{"textAlign":59},[1572],{"text":1573,"type":422},"If your store is set to BCC transaction emails, a copy of each expiring-card reminder will also be sent to your store’s email address.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":1575},{},"How to configure Foxy to email customers before their card expires so they can update their payment method ahead of a subscription renewal.",[],"set-up-expiring-card-reminder-emails","help\u002Farticles\u002Fset-up-expiring-card-reminder-emails",-3180,[],"e224cc26-b33d-405c-9357-f8cf9916ead9",[],{"name":1585,"created_at":1586,"published_at":1587,"updated_at":1588,"id":1589,"uuid":1590,"content":1591,"slug":1734,"full_slug":1735,"sort_by_date":59,"position":1736,"tag_list":1737,"is_startpage":24,"parent_id":519,"meta_data":59,"group_id":1738,"first_published_at":1587,"release_id":59,"lang":65,"path":59,"alternates":1739,"default_full_slug":59,"translated_slugs":59},"Set up failed payment reminder emails","2026-07-15T19:26:33.965Z","2026-07-15T20:41:57.086Z","2026-07-15T20:41:57.106Z",198467559334571,"6c6eaf03-4020-4658-93d2-8d6aa53f09ba",{"_uid":1592,"body":1593,"name":1585,"image":1730,"pinned":24,"summary":1732,"category":320,"component":266,"related_articles":1733},"fb5c066e-098c-481a-b51f-b7ef3899257b",{"type":414,"content":1594},[1595,1600,1604,1658,1669,1673],{"type":417,"attrs":1596,"content":1597},{"textAlign":59},[1598],{"text":1599,"type":422},"By default, Foxy does not send customers a reminder email when a subscription payment fails. 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For example, a schedule of ",{"text":1664,"type":422,"marks":1665},"1, 5, 15, 29",[1666],{"type":652},{"text":1668,"type":422}," will send a reminder email 1, 5, 15, and 29 days after the payment first failed.",{"type":424,"attrs":1670,"content":1671},{"level":426,"textAlign":59},[1672],{"text":479,"type":422},{"type":481,"content":1674},[1675,1682,1694,1701,1716],{"type":436,"content":1676},[1677],{"type":417,"attrs":1678,"content":1679},{"textAlign":59},[1680],{"text":1681,"type":422},"Reminder emails are only sent for active subscriptions that still have a past-due amount. If a reattempt succeeds before a scheduled reminder, that reminder is not sent.",{"type":436,"content":1683},[1684],{"type":417,"attrs":1685,"content":1686},{"textAlign":59},[1687,1689,1693],{"text":1688,"type":422},"Emails are sent using your store’s standard email receipt template. To customize the wording — for example, to increase urgency as the past-due period grows — see ",{"text":1544,"type":422,"marks":1690},[1691],{"type":494,"attrs":1692},{"href":1548,"uuid":59,"anchor":59,"target":59,"linktype":31},{"text":498,"type":422},{"type":436,"content":1695},[1696],{"type":417,"attrs":1697,"content":1698},{"textAlign":59},[1699],{"text":1700,"type":422},"If your store is set to BCC transaction emails, a copy of each reminder email will also be sent to your store’s email address.",{"type":436,"content":1702},[1703],{"type":417,"attrs":1704,"content":1705},{"textAlign":59},[1706,1708,1714],{"text":1707,"type":422},"This is separate from the ",{"text":1709,"type":422,"marks":1710},"automatic payment retry schedule",[1711],{"type":494,"attrs":1712},{"href":1713,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-automatic-payment-retries\u002F",{"text":1715,"type":422},", which controls when Foxy attempts to 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We'll get back to you as soon as we can, but it might take a business day. If you don't hear back from us in a timely manner, please check your spam folder to ensure our reply didn't go there.",-80,[],"2fd9fb7d-a48a-4184-acfd-30022d8d6f08","2022-09-23T20:10:45.360Z",[],{},1784562235836]