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You will need to cancel the subscription on their behalf through the admin, or clear the past due amount first.",{"type":424},{"type":426,"attrs":703,"content":704},{"level":428,"textAlign":59},[705],{"text":706,"type":422},"Admin cancellation",{"type":417,"attrs":708,"content":709},{"textAlign":59},[710],{"text":711,"type":422},"To cancel a subscription as a store admin:",{"type":577,"attrs":713,"content":714},{"order":499},[715,725,734,741,754],{"type":441,"content":716},[717],{"type":417,"attrs":718,"content":719},{"textAlign":59},[720,721],{"text":586,"type":422},{"text":588,"type":422,"marks":722},[723],{"type":591,"attrs":724},{"href":593,"uuid":59,"anchor":59,"target":59,"linktype":31},{"type":441,"content":726},[727],{"type":417,"attrs":728,"content":729},{"textAlign":59},[730,731],{"text":600,"type":422},{"text":373,"type":422,"marks":732},[733],{"type":605},{"type":441,"content":735},[736],{"type":417,"attrs":737,"content":738},{"textAlign":59},[739],{"text":740,"type":422},"Click on the desired subscription",{"type":441,"content":742},[743],{"type":417,"attrs":744,"content":745},{"textAlign":59},[746,748,752],{"text":747,"type":422},"Set the ",{"text":749,"type":422,"marks":750},"End date",[751],{"type":605},{"text":753,"type":422}," to the date you want the subscription to stop processing",{"type":441,"content":755},[756],{"type":417,"attrs":757,"content":758},{"textAlign":59},[759],{"text":760,"type":422},"Save the subscription",{"type":424},{"type":426,"attrs":763,"content":764},{"level":428,"textAlign":59},[765],{"text":766,"type":422},"Notes",{"type":438,"content":768},[769,776,783],{"type":441,"content":770},[771],{"type":417,"attrs":772,"content":773},{"textAlign":59},[774],{"text":775,"type":422},"When a subscription is cancelled, its end date is set to either tomorrow or the next transaction date. The subscription is not immediately deleted.",{"type":441,"content":777},[778],{"type":417,"attrs":779,"content":780},{"textAlign":59},[781],{"text":782,"type":422},"If a subscription’s end date falls on a scheduled billing date, it will be cancelled before that payment is taken. Set the end date to the day after the last payment you want to collect.",{"type":441,"content":784},[785],{"type":417,"attrs":786,"content":787},{"textAlign":59},[788,790,794],{"text":789,"type":422},"PayPal Express (non-Reference Transactions) does not support subscription modification via ",{"text":791,"type":422,"marks":792},"sub_token",[793],{"type":487},{"text":795,"type":422},". 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By default, links are included to update billing information, transfer the subscription to a new billing contact, and cancel the subscription.",{"type":417,"attrs":825,"content":826},{"textAlign":59},[827],{"text":828,"type":422},"Because these links are included in every receipt email sent for a given subscription, customers always have access to the most recent links without needing to search their inbox for a specific email.",{"type":426,"attrs":830,"content":831},{"level":428,"textAlign":59},[832],{"text":833,"type":422},"What customers can do via email links",{"type":426,"attrs":835,"content":836},{"level":653,"textAlign":59},[837],{"text":838,"type":422},"Update billing information",{"type":417,"attrs":840,"content":841},{"textAlign":59},[842],{"text":843,"type":422},"Clicking the update billing link sends the customer to the Foxy checkout with their subscription pre-loaded. The customer’s email address is pre-filled. 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",{"text":1239,"type":422,"marks":1240},"60d",[1241],{"type":487},{"text":1243,"type":422}," = every 60 days)",{"type":494,"content":1245},[1246,1256],{"type":517,"attrs":1247,"content":1248},{"colspan":499,"rowspan":499,"colwidth":59,"backgroundColor":59},[1249],{"type":417,"attrs":1250,"content":1251},{"textAlign":59},[1252],{"text":1253,"type":422,"marks":1254},"Nw",[1255],{"type":487},{"type":517,"attrs":1257,"content":1258},{"colspan":499,"rowspan":499,"colwidth":59,"backgroundColor":59},[1259],{"type":417,"attrs":1260,"content":1261},{"textAlign":59},[1262,1264,1268],{"text":1263,"type":422},"Every N weeks (e.g. ",{"text":1265,"type":422,"marks":1266},"2w",[1267],{"type":487},{"text":1269,"type":422}," = every 2 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months)",{"type":494,"content":1303},[1304,1314],{"type":517,"attrs":1305,"content":1306},{"colspan":499,"rowspan":499,"colwidth":59,"backgroundColor":59},[1307],{"type":417,"attrs":1308,"content":1309},{"textAlign":59},[1310],{"text":1311,"type":422,"marks":1312},"Ny",[1313],{"type":487},{"type":517,"attrs":1315,"content":1316},{"colspan":499,"rowspan":499,"colwidth":59,"backgroundColor":59},[1317],{"type":417,"attrs":1318,"content":1319},{"textAlign":59},[1320,1322,1326],{"text":1321,"type":422},"Every N years (e.g. ",{"text":1323,"type":422,"marks":1324},"1y",[1325],{"type":487},{"text":1327,"type":422}," = every year)",{"type":494,"content":1329},[1330,1340],{"type":517,"attrs":1331,"content":1332},{"colspan":499,"rowspan":499,"colwidth":59,"backgroundColor":59},[1333],{"type":417,"attrs":1334,"content":1335},{"textAlign":59},[1336],{"text":1337,"type":422,"marks":1338},".5m",[1339],{"type":487},{"type":517,"attrs":1341,"content":1342},{"colspan":499,"rowspan":499,"colwidth":59,"backgroundColor":59},[1343],{"type":417,"attrs":1344,"content":1345},{"textAlign":59},[1346],{"text":1347,"type":422},"Twice a month — bills on the start date and again 15 days later",{"type":426,"attrs":1349,"content":1350},{"level":428,"textAlign":59},[1351],{"text":766,"type":422},{"type":438,"content":1353},[1354,1361],{"type":441,"content":1355},[1356],{"type":417,"attrs":1357,"content":1358},{"textAlign":59},[1359],{"text":1360,"type":422},"Updating the frequency does not immediately charge the customer. The new frequency applies from the next scheduled transaction date.",{"type":441,"content":1362},[1363],{"type":417,"attrs":1364,"content":1365},{"textAlign":59},[1366],{"text":1367,"type":422},"If you are using PayPal Express (non-Reference Transactions), there may be limitations on modifying frequency. Foxy strongly recommends using the Reference Transaction option for PayPal Express Checkout.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"filename":13,"copyright":59,"fieldtype":81},"How to update the billing frequency of an existing subscription in the Foxy admin.",[],"modify-a-subscriptions-frequency","help\u002Farticles\u002Fmodify-a-subscriptions-frequency",-550,[],"ba029093-b528-4349-bb76-1cb6df25bbfb","2023-01-24T11:24:50.639Z",[],{"name":1010,"created_at":1379,"published_at":1380,"updated_at":1381,"id":1382,"uuid":1383,"content":1384,"slug":1484,"full_slug":1485,"sort_by_date":59,"position":1486,"tag_list":1487,"is_startpage":24,"parent_id":804,"meta_data":59,"group_id":1488,"first_published_at":1380,"release_id":59,"lang":65,"path":59,"alternates":1489,"default_full_slug":59,"translated_slugs":59},"2026-06-10T20:45:07.760Z","2026-06-10T21:09:53.589Z","2026-06-10T21:09:53.604Z",186100563067069,"c37380d8-4e4e-4073-9c39-3c8bba183418",{"_uid":1385,"body":1386,"name":1010,"image":1480,"pinned":24,"summary":1482,"category":320,"component":266,"related_articles":1483},"b0d9bca7-fc05-467e-9f3b-788e11b1c727",{"type":414,"content":1387},[1388,1393,1397,1447,1451],{"type":417,"attrs":1389,"content":1390},{"textAlign":59},[1391],{"text":1392,"type":422},"You can update the next charge date of an existing subscription directly in the Foxy admin. This is useful if you need to delay a renewal, align a subscription to a specific billing date, or immediately trigger a charge sooner than scheduled.",{"type":426,"attrs":1394,"content":1395},{"level":428,"textAlign":59},[1396],{"text":1137,"type":422},{"type":577,"attrs":1398,"content":1399},{"order":499},[1400,1411,1420,1432,1441],{"type":441,"content":1401},[1402],{"type":417,"attrs":1403,"content":1404},{"textAlign":59},[1405,1406,1410],{"text":600,"type":422},{"text":373,"type":422,"marks":1407},[1408],{"type":591,"attrs":1409},{"href":1151,"uuid":59,"anchor":59,"target":59,"linktype":31},{"text":1153,"type":422},{"type":441,"content":1412},[1413],{"type":417,"attrs":1414,"content":1415},{"textAlign":59},[1416,1417],{"text":1160,"type":422},{"text":1162,"type":422,"marks":1418},[1419],{"type":605},{"type":441,"content":1421},[1422],{"type":417,"attrs":1423,"content":1424},{"textAlign":59},[1425,1426,1430],{"text":1171,"type":422},{"text":1427,"type":422,"marks":1428},"Next Date",[1429],{"type":605},{"text":1431,"type":422}," field, enter the date you want the subscription to next process",{"type":441,"content":1433},[1434],{"type":417,"attrs":1435,"content":1436},{"textAlign":59},[1437,1438],{"text":1070,"type":422},{"text":1091,"type":422,"marks":1439},[1440],{"type":605},{"type":441,"content":1442},[1443],{"type":417,"attrs":1444,"content":1445},{"textAlign":59},[1446],{"text":1193,"type":422},{"type":426,"attrs":1448,"content":1449},{"level":428,"textAlign":59},[1450],{"text":766,"type":422},{"type":438,"content":1452},[1453,1466,1473],{"type":441,"content":1454},[1455],{"type":417,"attrs":1456,"content":1457},{"textAlign":59},[1458,1460,1464],{"text":1459,"type":422},"The next date must be entered in ",{"text":1461,"type":422,"marks":1462},"YYYY-MM-DD",[1463],{"type":487},{"text":1465,"type":422}," format.",{"type":441,"content":1467},[1468],{"type":417,"attrs":1469,"content":1470},{"textAlign":59},[1471],{"text":1472,"type":422},"Changing the next date does not affect the subscription’s billing frequency — it only changes when the next charge occurs. Subsequent charges will follow the existing frequency from that new date.",{"type":441,"content":1474},[1475],{"type":417,"attrs":1476,"content":1477},{"textAlign":59},[1478],{"text":1479,"type":422},"If you are using PayPal Express (non-Reference Transactions), there may be limitations on modifying the next transaction date. Foxy strongly recommends using the Reference Transaction option for PayPal Express Checkout.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":1481},{},"How to update the date an existing subscription will next be charged in the Foxy admin.",[],"modify-a-subscription-s-next-charge-date","help\u002Farticles\u002Fmodify-a-subscription-s-next-charge-date",-2170,[],"bc2dcdfc-84dc-4850-a954-c088364497fb",[],{"name":1491,"created_at":1492,"published_at":1493,"updated_at":1494,"id":1495,"uuid":1496,"content":1497,"slug":1708,"full_slug":1709,"sort_by_date":59,"position":1710,"tag_list":1711,"is_startpage":24,"parent_id":804,"meta_data":59,"group_id":1712,"first_published_at":1493,"release_id":59,"lang":65,"path":59,"alternates":1713,"default_full_slug":59,"translated_slugs":59},"Set up the customer portal for subscriptions","2026-06-11T19:38:42.234Z","2026-06-11T19:40:41.963Z","2026-06-11T19:40:41.978Z",186438132722254,"9982910d-0b3f-4b1a-a4a4-cd9ce9c18d95",{"_uid":1498,"body":1499,"name":1491,"image":1704,"pinned":24,"summary":1706,"category":320,"component":266,"related_articles":1707},"bf8574bb-1cc7-48f2-801f-fb59020ca5a6",{"type":414,"content":1500},[1501,1513,1518,1523,1557,1562,1567,1589,1594,1605,1610,1655,1665,1669],{"type":417,"attrs":1502,"content":1503},{"textAlign":59},[1504,1506,1512],{"text":1505,"type":422},"The Foxy customer portal allows customers to log in, view their order history, manage active subscriptions, update billing and shipping information, and more. For general customer portal setup, see ",{"text":1507,"type":422,"marks":1508},"Set up a customer portal",[1509],{"type":591,"attrs":1510},{"href":1511,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fset-up-a-customer-portal\u002F",{"text":880,"type":422},{"type":417,"attrs":1514,"content":1515},{"textAlign":59},[1516],{"text":1517,"type":422},"This article covers the subscription-specific settings available in the customer portal.",{"type":426,"attrs":1519,"content":1520},{"level":428,"textAlign":59},[1521],{"text":1522,"type":422},"Enable the customer portal",{"type":577,"attrs":1524,"content":1525},{"order":499},[1526,1538,1550],{"type":441,"content":1527},[1528],{"type":417,"attrs":1529,"content":1530},{"textAlign":59},[1531,1532,1537],{"text":600,"type":422},{"text":1533,"type":422,"marks":1534},"Settings > Customer Portal",[1535],{"type":591,"attrs":1536},{"href":1151,"uuid":59,"anchor":59,"target":59,"linktype":31},{"text":1153,"type":422},{"type":441,"content":1539},[1540],{"type":417,"attrs":1541,"content":1542},{"textAlign":59},[1543,1544,1548],{"text":1171,"type":422},{"text":1545,"type":422,"marks":1546},"Allowed Origins",[1547],{"type":605},{"text":1549,"type":422}," section, add the domains where the portal will be used",{"type":441,"content":1551},[1552],{"type":417,"attrs":1553,"content":1554},{"textAlign":59},[1555],{"text":1556,"type":422},"Configure other options as needed and save",{"type":426,"attrs":1558,"content":1559},{"level":428,"textAlign":59},[1560],{"text":1561,"type":422},"Subscription management in the portal",{"type":417,"attrs":1563,"content":1564},{"textAlign":59},[1565],{"text":1566,"type":422},"Once the customer portal is enabled, customers with an account can view and manage their active subscriptions. By default, customers can:",{"type":438,"content":1568},[1569,1576,1583],{"type":441,"content":1570},[1571],{"type":417,"attrs":1572,"content":1573},{"textAlign":59},[1574],{"text":1575,"type":422},"View their active subscriptions",{"type":441,"content":1577},[1578],{"type":417,"attrs":1579,"content":1580},{"textAlign":59},[1581],{"text":1582,"type":422},"Update their billing information",{"type":441,"content":1584},[1585],{"type":417,"attrs":1586,"content":1587},{"textAlign":59},[1588],{"text":405,"type":422},{"type":426,"attrs":1590,"content":1591},{"level":428,"textAlign":59},[1592],{"text":1593,"type":422},"Adding a subscription modification link",{"type":417,"attrs":1595,"content":1596},{"textAlign":59},[1597,1599,1603],{"text":1598,"type":422},"If you want customers to be able to modify their subscription contents (change products, quantities, etc.) from the portal, you can configure a ",{"text":1600,"type":422,"marks":1601},"subscription modification URL",[1602],{"type":605},{"text":1604,"type":422},". This adds an Edit link on each subscription in the portal that sends the customer to the URL you specify with their subscription pre-loaded via sub_token.",{"type":417,"attrs":1606,"content":1607},{"textAlign":59},[1608],{"text":1609,"type":422},"To set this up:",{"type":577,"attrs":1611,"content":1612},{"order":499},[1613,1623,1636,1648],{"type":441,"content":1614},[1615],{"type":417,"attrs":1616,"content":1617},{"textAlign":59},[1618,1619,1622],{"text":600,"type":422},{"text":682,"type":422,"marks":1620},[1621],{"type":605},{"text":1153,"type":422},{"type":441,"content":1624},[1625],{"type":417,"attrs":1626,"content":1627},{"textAlign":59},[1628,1630,1634],{"text":1629,"type":422},"Scroll to the ",{"text":1631,"type":422,"marks":1632},"Recurring Billing Settings",[1633],{"type":605},{"text":1635,"type":422}," section",{"type":441,"content":1637},[1638],{"type":417,"attrs":1639,"content":1640},{"textAlign":59},[1641,1642,1646],{"text":1171,"type":422},{"text":1643,"type":422,"marks":1644},"Customer Portal Subscription Modification URL",[1645],{"type":605},{"text":1647,"type":422}," field, enter the URL of the page on your website where customers can modify their subscription (e.g. a product page or custom form)",{"type":441,"content":1649},[1650],{"type":417,"attrs":1651,"content":1652},{"textAlign":59},[1653],{"text":1654,"type":422},"Save your settings",{"type":417,"attrs":1656,"content":1657},{"textAlign":59},[1658,1660,1663],{"text":1659,"type":422},"When a customer clicks the Edit link in the portal, they will be sent to this URL with their ",{"text":791,"type":422,"marks":1661},[1662],{"type":487},{"text":1664,"type":422}," pre-loaded, ready to modify.",{"type":426,"attrs":1666,"content":1667},{"level":428,"textAlign":59},[1668],{"text":766,"type":422},{"type":438,"content":1670},[1671,1678,1691],{"type":441,"content":1672},[1673],{"type":417,"attrs":1674,"content":1675},{"textAlign":59},[1676],{"text":1677,"type":422},"Only customers who created an account at checkout will be able to log in to the customer portal.",{"type":441,"content":1679},[1680],{"type":417,"attrs":1681,"content":1682},{"textAlign":59},[1683,1685,1689],{"text":1684,"type":422},"The customer portal uses the Lumo Theme for styling. See ",{"text":1507,"type":422,"marks":1686},[1687],{"type":591,"attrs":1688},{"href":1511,"uuid":59,"anchor":59,"target":59,"linktype":31},{"text":1690,"type":422}," for details on customising the appearance.",{"type":441,"content":1692},[1693],{"type":417,"attrs":1694,"content":1695},{"textAlign":59},[1696,1698,1703],{"text":1697,"type":422},"For customers who don’t use the portal, subscription management links are also included in every receipt email by default. See ",{"text":809,"type":422,"marks":1699},[1700],{"type":591,"attrs":1701},{"href":1702,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fhow-customers-manage-their-subscription-via-email",{"text":880,"type":422},{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":1705},{},"How to enable and configure the Foxy customer portal to allow customers to view and manage their active subscriptions.",[],"set-up-the-customer-portal-for-subscriptions","help\u002Farticles\u002Fset-up-the-customer-portal-for-subscriptions",-2230,[],"b2cc3079-d77a-4ba1-b3e6-f7436e19cf9e",[],{"name":1715,"created_at":1716,"published_at":1717,"updated_at":1718,"id":1719,"uuid":1720,"content":1721,"slug":2061,"full_slug":2062,"sort_by_date":59,"position":2063,"tag_list":2064,"is_startpage":24,"parent_id":804,"meta_data":59,"group_id":2065,"first_published_at":2066,"release_id":59,"lang":65,"path":59,"alternates":2067,"default_full_slug":59,"translated_slugs":59},"Understanding the sub_token","2026-06-11T19:33:17.622Z","2026-06-11T20:35:38.714Z","2026-06-11T20:35:38.731Z",186436803107400,"b32937e7-ebf6-47cc-a17b-8efe9ae2be53",{"_uid":1722,"body":1723,"name":1715,"image":2057,"pinned":24,"summary":2059,"category":320,"component":266,"related_articles":2060},"4bf9f56a-b9b5-422f-bc2a-12c53eca78d6",{"type":414,"content":1724},[1725,1735,1740,1750,1800,1805,1815,1825,1841,1846,1851,1867,1872,1877,1893,1898,1903,1926,1931,1952,1957,1981,1986,2002,2007,2012,2017,2028,2032],{"type":417,"attrs":1726,"content":1727},{"textAlign":59},[1728,1730,1733],{"text":1729,"type":422},"Every subscription in Foxy has a unique ",{"text":791,"type":422,"marks":1731},[1732],{"type":487},{"text":1734,"type":422}," — an identifier used both to identify the subscription independently of the customer or transaction, and to load the subscription into a cart for modification or cancellation.",{"type":426,"attrs":1736,"content":1737},{"level":428,"textAlign":59},[1738],{"text":1739,"type":422},"Where to find the sub_token",{"type":417,"attrs":1741,"content":1742},{"textAlign":59},[1743,1745,1748],{"text":1744,"type":422},"The ",{"text":791,"type":422,"marks":1746},[1747],{"type":487},{"text":1749,"type":422}," is available in three places:",{"type":438,"content":1751},[1752,1778,1789],{"type":441,"content":1753},[1754],{"type":417,"attrs":1755,"content":1756},{"textAlign":59},[1757,1761,1763,1767,1769,1772,1774],{"text":1758,"type":422,"marks":1759},"Foxy admin:",[1760],{"type":605},{"text":1762,"type":422}," Go to the ",{"text":588,"type":422,"marks":1764},[1765],{"type":591,"attrs":1766},{"href":593,"uuid":59,"anchor":59,"target":59,"linktype":31},{"text":1768,"type":422},", go to ",{"text":373,"type":422,"marks":1770},[1771],{"type":605},{"text":1773,"type":422},", click on the desired subscription, and copy the ",{"text":1775,"type":422,"marks":1776},"Sub Token URL",[1777],{"type":605},{"type":441,"content":1779},[1780],{"type":417,"attrs":1781,"content":1782},{"textAlign":59},[1783,1787],{"text":1784,"type":422,"marks":1785},"Subscription XML Datafeed:",[1786],{"type":605},{"text":1788,"type":422}," The token is included in the subscription datafeed payload",{"type":441,"content":1790},[1791],{"type":417,"attrs":1792,"content":1793},{"textAlign":59},[1794,1798],{"text":1795,"type":422,"marks":1796},"API:",[1797],{"type":605},{"text":1799,"type":422}," Available via the Foxy API on the subscription resource",{"type":426,"attrs":1801,"content":1802},{"level":428,"textAlign":59},[1803],{"text":1804,"type":422},"How the sub_token works",{"type":417,"attrs":1806,"content":1807},{"textAlign":59},[1808,1810,1813],{"text":1809,"type":422},"When a ",{"text":791,"type":422,"marks":1811},[1812],{"type":487},{"text":1814,"type":422}," is passed to the cart, it empties any existing cart contents and loads the subscription as a template — showing the subscription's current products, frequency, and dates. The customer (or admin using UOE) can then modify the contents and proceed through checkout to update the subscription.",{"type":417,"attrs":1816,"content":1817},{"textAlign":59},[1818,1820,1823],{"text":1819,"type":422},"Visual indication is shown on both the cart and checkout pages when a ",{"text":791,"type":422,"marks":1821},[1822],{"type":487},{"text":1824,"type":422}," is active, so the customer knows they are modifying an existing subscription rather than placing a new order.",{"type":417,"attrs":1826,"content":1827},{"textAlign":59},[1828,1830,1833,1835,1839],{"text":1829,"type":422},"Any new subscription products added to the cart via a ",{"text":791,"type":422,"marks":1831},[1832],{"type":487},{"text":1834,"type":422}," will automatically have their ",{"text":1836,"type":422,"marks":1837},"sub_startdate",[1838],{"type":487},{"text":1840,"type":422}," set to the next scheduled date for that subscription, preventing the customer from being charged again for the current period.",{"type":426,"attrs":1842,"content":1843},{"level":428,"textAlign":59},[1844],{"text":1845,"type":422},"Common uses",{"type":426,"attrs":1847,"content":1848},{"level":653,"textAlign":59},[1849],{"text":1850,"type":422},"Updating billing information or paying past due amounts",{"type":417,"attrs":1852,"content":1853},{"textAlign":59},[1854,1856,1859,1861,1865],{"text":1855,"type":422},"Combine the ",{"text":791,"type":422,"marks":1857},[1858],{"type":487},{"text":1860,"type":422}," with ",{"text":1862,"type":422,"marks":1863},"cart=checkout",[1864],{"type":487},{"text":1866,"type":422}," to send the customer directly to checkout, bypassing the cart. This is how Foxy's default receipt email links work. The customer's email address is pre-filled, and they can update their payment information or pay any past due amount.",{"type":898,"attrs":1868,"content":1869},{"class":59},[1870],{"text":1871,"type":422},"https:\u002F\u002FYOURSTORE.foxycart.com\u002Fcart?sub_token=TOKEN&cart=checkout\n",{"type":426,"attrs":1873,"content":1874},{"level":653,"textAlign":59},[1875],{"text":1876,"type":422},"Modifying subscription contents",{"type":417,"attrs":1878,"content":1879},{"textAlign":59},[1880,1882,1885,1887,1891],{"text":1881,"type":422},"Pair the ",{"text":791,"type":422,"marks":1883},[1884],{"type":487},{"text":1886,"type":422}," with a ",{"text":1888,"type":422,"marks":1889},"redirect",[1890],{"type":487},{"text":1892,"type":422}," parameter to send the customer to a page on your website where they can add or change products. Once they proceed through checkout, the subscription is updated.",{"type":898,"attrs":1894,"content":1895},{"class":59},[1896],{"text":1897,"type":422},"https:\u002F\u002FYOURSTORE.foxycart.com\u002Fcart?sub_token=TOKEN&redirect=https:\u002F\u002FYOURSTORE.com\u002Fproducts\n",{"type":426,"attrs":1899,"content":1900},{"level":653,"textAlign":59},[1901],{"text":1902,"type":422},"Cancelling a subscription",{"type":417,"attrs":1904,"content":1905},{"textAlign":59},[1906,1907,1910,1911,1914,1916,1919,1921,1925],{"text":1855,"type":422},{"text":791,"type":422,"marks":1908},[1909],{"type":487},{"text":1860,"type":422},{"text":524,"type":422,"marks":1912},[1913],{"type":487},{"text":1915,"type":422}," or ",{"text":544,"type":422,"marks":1917},[1918],{"type":487},{"text":1920,"type":422}," to load the subscription ready for cancellation. See ",{"text":405,"type":422,"marks":1922},[1923],{"type":591,"attrs":1924},{"href":878,"uuid":59,"anchor":59,"target":59,"linktype":31},{"text":948,"type":422},{"type":426,"attrs":1927,"content":1928},{"level":653,"textAlign":59},[1929],{"text":1930,"type":422},"Replacing a subscription entirely",{"type":417,"attrs":1932,"content":1933},{"textAlign":59},[1934,1935,1938,1939,1943,1945,1951],{"text":1855,"type":422},{"text":791,"type":422,"marks":1936},[1937],{"type":487},{"text":1860,"type":422},{"text":1940,"type":422,"marks":1941},"sub_modify=replace",[1942],{"type":487},{"text":1944,"type":422}," to completely replace the subscription's products. See ",{"text":1946,"type":422,"marks":1947},"Upgrade or downgrade a subscription",[1948],{"type":591,"attrs":1949},{"href":1950,"uuid":59,"anchor":59,"target":59,"linktype":31},"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Farticles\u002Fupgrade-or-downgrade-a-subscription",{"text":948,"type":422},{"type":426,"attrs":1953,"content":1954},{"level":653,"textAlign":59},[1955],{"text":1956,"type":422},"Collecting payment immediately",{"type":417,"attrs":1958,"content":1959},{"textAlign":59},[1960,1961,1964,1965,1969,1970,1974,1976,1979],{"text":1855,"type":422},{"text":791,"type":422,"marks":1962},[1963],{"type":487},{"text":1860,"type":422},{"text":1966,"type":422,"marks":1967},"sub_restart=true",[1968],{"type":487},{"text":1915,"type":422},{"text":1971,"type":422,"marks":1972},"sub_restart=auto",[1973],{"type":487},{"text":1975,"type":422}," to charge the customer immediately rather than waiting for the next scheduled billing date. ",{"text":1971,"type":422,"marks":1977},[1978],{"type":487},{"text":1980,"type":422}," only collects payment if the subscription has a past due amount greater than zero.",{"type":426,"attrs":1982,"content":1983},{"level":428,"textAlign":59},[1984],{"text":1985,"type":422},"Automating past due collection via API",{"type":417,"attrs":1987,"content":1988},{"textAlign":59},[1989,1991,1994,1996,2000],{"text":1990,"type":422},"To automate past due collection programmatically, pass the ",{"text":791,"type":422,"marks":1992},[1993],{"type":487},{"text":1995,"type":422}," to the ",{"text":1997,"type":422,"marks":1998},"process_past_due_subscription",[1999],{"type":487},{"text":2001,"type":422}," endpoint at your store's domain:",{"type":898,"attrs":2003,"content":2004},{"class":59},[2005],{"text":2006,"type":422},"https:\u002F\u002FYOURSTORE.foxycart.com\u002Fprocess_past_due_subscription?sub_token=TOKEN\n",{"type":417,"attrs":2008,"content":2009},{"textAlign":59},[2010],{"text":2011,"type":422},"The response is JSON with the following fields:",{"type":898,"attrs":2013,"content":2014},{"class":59},[2015],{"text":2016,"type":422},"{\n  \"result\": \"\",         \u002F\u002F \"OK\" if successful, \"ERROR\" if unsuccessful\n  \"transaction_id\": \"\", \u002F\u002F integer\n  \"processor_response\": \"\",         \u002F\u002F string\n  \"processor_response_details\": \"\", \u002F\u002F string\n  \"receipt_url\": \"\"     \u002F\u002F URL\n}\n",{"type":417,"attrs":2018,"content":2019},{"textAlign":59},[2020,2022,2027],{"text":2021,"type":422},"For full details see the ",{"text":2023,"type":422,"marks":2024},"Foxy API documentation",[2025],{"type":591,"attrs":2026},{"href":37,"uuid":59,"anchor":59,"target":59,"linktype":31},{"text":880,"type":422},{"type":426,"attrs":2029,"content":2030},{"level":428,"textAlign":59},[2031],{"text":766,"type":422},{"type":438,"content":2033},[2034,2045],{"type":441,"content":2035},[2036],{"type":417,"attrs":2037,"content":2038},{"textAlign":59},[2039,2040,2043],{"text":1744,"type":422},{"text":791,"type":422,"marks":2041},[2042],{"type":487},{"text":2044,"type":422}," is unique per subscription, not per customer. A customer with multiple subscriptions will have a different token for each.",{"type":441,"content":2046},[2047],{"type":417,"attrs":2048,"content":2049},{"textAlign":59},[2050,2052,2055],{"text":2051,"type":422},"If you are using PayPal Express (non-Reference Transactions), subscription modification via ",{"text":791,"type":422,"marks":2053},[2054],{"type":487},{"text":2056,"type":422}," is not supported. Foxy strongly recommends using the Reference Transaction option for PayPal Express Checkout.",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"source":59,"filename":13,"copyright":59,"fieldtype":81,"meta_data":2058},{},"What the Foxy subscription sub_token is, where to find it, and how it is used to load, modify, and cancel subscriptions.",[],"understanding-the-sub_token","help\u002Farticles\u002Funderstanding-the-sub_token",-2200,[],"e9170b5e-8b60-492d-b125-71f563f4f046","2026-06-11T19:40:42.862Z",[],{"name":2069,"created_at":2070,"published_at":2071,"updated_at":2072,"id":2073,"uuid":2074,"content":2075,"slug":2243,"full_slug":2244,"sort_by_date":59,"position":2245,"tag_list":2246,"is_startpage":24,"parent_id":804,"meta_data":59,"group_id":2247,"first_published_at":2248,"release_id":59,"lang":65,"path":59,"alternates":2249,"default_full_slug":59,"translated_slugs":59},"Update the Products in a Customer's Subscription","2023-01-24T11:00:01.233Z","2026-06-11T20:35:38.953Z","2026-06-11T20:35:38.967Z",30555,"1fbca5b0-ebb8-44eb-a9de-a8cf5427e256",{"_uid":2076,"body":2077,"name":2069,"image":2240,"pinned":24,"summary":2241,"category":320,"component":266,"related_articles":2242},"0a38ac6a-6eac-466f-b34f-b9cf9199673b",{"type":414,"content":2078},[2079,2084,2089,2171,2176,2181,2191,2196],{"type":417,"attrs":2080,"content":2081},{"textAlign":59},[2082],{"text":2083,"type":422},"You or the customer can change the makeup of products in a subscription.",{"type":426,"attrs":2085,"content":2086},{"level":428,"textAlign":59},[2087],{"text":2088,"type":422},"Update products as an admin",{"type":577,"attrs":2090,"content":2091},{"order":499},[2092,2102,2111,2117,2129,2136,2146,2159],{"type":441,"content":2093},[2094],{"type":417,"attrs":2095,"content":2096},{"textAlign":59},[2097,2098],{"text":586,"type":422},{"text":588,"type":422,"marks":2099},[2100],{"type":591,"attrs":2101},{"href":593,"uuid":59,"anchor":59,"target":59,"linktype":31},{"type":441,"content":2103},[2104],{"type":417,"attrs":2105,"content":2106},{"textAlign":59},[2107,2108],{"text":600,"type":422},{"text":373,"type":422,"marks":2109},[2110],{"type":605},{"type":441,"content":2112},[2113],{"type":417,"attrs":2114,"content":2115},{"textAlign":59},[2116],{"text":740,"type":422},{"type":441,"content":2118},[2119],{"type":417,"attrs":2120,"content":2121},{"textAlign":59},[2122,2124,2127],{"text":2123,"type":422},"Find the ",{"text":1775,"type":422,"marks":2125},[2126],{"type":605},{"text":2128,"type":422}," and click the link. This will show you the cart as the customer would see it",{"type":441,"content":2130},[2131],{"type":417,"attrs":2132,"content":2133},{"textAlign":59},[2134],{"text":2135,"type":422},"To add a new product, go to your website and add the product to the cart. Once both products are in the cart, you can remove the old subscription product if needed. You can also change the quantity of a product already on the subscription",{"type":441,"content":2137},[2138],{"type":417,"attrs":2139,"content":2140},{"textAlign":59},[2141,2142],{"text":1070,"type":422},{"text":2143,"type":422,"marks":2144},"Proceed to Checkout",[2145],{"type":605},{"type":441,"content":2147},[2148],{"type":417,"attrs":2149,"content":2150},{"textAlign":59},[2151,2153,2157],{"text":2152,"type":422},"Enter the UOE password from your ",{"text":682,"type":422,"marks":2154},[2155],{"type":591,"attrs":2156},{"href":593,"uuid":59,"anchor":59,"target":59,"linktype":31},{"text":2158,"type":422}," to auto-populate the customer's information",{"type":441,"content":2160},[2161],{"type":417,"attrs":2162,"content":2163},{"textAlign":59},[2164,2165,2169],{"text":1070,"type":422},{"text":2166,"type":422,"marks":2167},"Update My Subscription",[2168],{"type":605},{"text":2170,"type":422}," to save the changes",{"type":417,"attrs":2172,"content":2173},{"textAlign":59},[2174],{"text":2175,"type":422},"You can double-check the subscription in your subscriptions list to confirm it appears as expected.",{"type":426,"attrs":2177,"content":2178},{"level":428,"textAlign":59},[2179],{"text":2180,"type":422},"Send the update link to the customer",{"type":417,"attrs":2182,"content":2183},{"textAlign":59},[2184,2186,2189],{"text":2185,"type":422},"If you'd like the customer to update their own subscription, you can right-click the ",{"text":1775,"type":422,"marks":2187},[2188],{"type":605},{"text":2190,"type":422},", copy it, and email it to them. The customer also has this link available in their emailed order receipt.",{"type":417,"attrs":2192,"content":2193},{"textAlign":59},[2194],{"text":2195,"type":422},"Send the customer the following instructions:",{"type":577,"attrs":2197,"content":2198},{"order":499},[2199,2206,2213,2222,2229],{"type":441,"content":2200},[2201],{"type":417,"attrs":2202,"content":2203},{"textAlign":59},[2204],{"text":2205,"type":422},"Click the link we sent you",{"type":441,"content":2207},[2208],{"type":417,"attrs":2209,"content":2210},{"textAlign":59},[2211],{"text":2212,"type":422},"To add a new product, go to the website and add the product to the cart. Once both products are in the cart, you can remove the old subscription product if needed. You can also change the quantity of a product already on the subscription",{"type":441,"content":2214},[2215],{"type":417,"attrs":2216,"content":2217},{"textAlign":59},[2218,2219],{"text":1070,"type":422},{"text":2143,"type":422,"marks":2220},[2221],{"type":605},{"type":441,"content":2223},[2224],{"type":417,"attrs":2225,"content":2226},{"textAlign":59},[2227],{"text":2228,"type":422},"Enter your password",{"type":441,"content":2230},[2231],{"type":417,"attrs":2232,"content":2233},{"textAlign":59},[2234,2235,2238],{"text":1070,"type":422},{"text":2166,"type":422,"marks":2236},[2237],{"type":605},{"text":2239,"type":422}," to save the new product",{"id":59,"alt":59,"name":13,"focus":59,"title":59,"filename":13,"copyright":59,"fieldtype":81},"How to update the products in a customer's subscription as an admin or by sending the customer an update link.",[],"update-the-products-in-a-customers-subscription","help\u002Farticles\u002Fupdate-the-products-in-a-customers-subscription",-530,[],"9f93ec1e-a709-456a-8854-1bab4626854e","2023-01-24T11:01:27.598Z",[],{"name":1946,"created_at":2251,"published_at":2252,"updated_at":2253,"id":2254,"uuid":2255,"content":2256,"slug":2445,"full_slug":2446,"sort_by_date":59,"position":2447,"tag_list":2448,"is_startpage":24,"parent_id":804,"meta_data":59,"group_id":2449,"first_published_at":2252,"release_id":59,"lang":65,"path":59,"alternates":2450,"default_full_slug":59,"translated_slugs":59},"2026-06-10T20:15:02.104Z","2026-06-10T20:22:19.404Z","2026-06-10T20:22:19.417Z",186093167064986,"206d9bf3-56f3-4de0-a79f-3e176c8f23a4",{"_uid":2257,"body":2258,"name":1946,"image":2441,"pinned":24,"summary":2443,"category":320,"component":266,"related_articles":2444},"bcbf86a4-b510-4527-afba-6246caa0c6d5",{"type":414,"content":2259},[2260,2275,2290,2295,2344,2349,2354,2359,2364,2373,2387,2391],{"type":417,"attrs":2261,"content":2262},{"textAlign":59},[2263,2265,2268,2270,2273],{"text":2264,"type":422},"To upgrade or downgrade a customer’s subscription, use the ",{"text":1940,"type":422,"marks":2266},[2267],{"type":487},{"text":2269,"type":422}," parameter combined with a ",{"text":791,"type":422,"marks":2271},[2272],{"type":487},{"text":2274,"type":422}," to completely replace the existing subscription’s products with new ones.",{"type":417,"attrs":2276,"content":2277},{"textAlign":59},[2278,2280,2283,2285,2288],{"text":2279,"type":422},"By default, loading a ",{"text":791,"type":422,"marks":2281},[2282],{"type":487},{"text":2284,"type":422}," into the cart appends products to the existing subscription. Adding ",{"text":1940,"type":422,"marks":2286},[2287],{"type":487},{"text":2289,"type":422}," changes this behaviour so the existing products are replaced entirely.",{"type":426,"attrs":2291,"content":2292},{"level":428,"textAlign":59},[2293],{"text":2294,"type":422},"How to set it up",{"type":577,"attrs":2296,"content":2297},{"order":499},[2298,2310],{"type":441,"content":2299},[2300],{"type":417,"attrs":2301,"content":2302},{"textAlign":59},[2303,2305,2308],{"text":2304,"type":422},"Retrieve the customer’s ",{"text":791,"type":422,"marks":2306},[2307],{"type":487},{"text":2309,"type":422}," from the Foxy admin, API, or Subscription XML Datafeed.",{"type":441,"content":2311},[2312,2317],{"type":417,"attrs":2313,"content":2314},{"textAlign":59},[2315],{"text":2316,"type":422},"Build an add-to-cart link or form for the new subscription plan that includes:",{"type":438,"content":2318},[2319,2326,2336],{"type":441,"content":2320},[2321],{"type":417,"attrs":2322,"content":2323},{"textAlign":59},[2324],{"text":2325,"type":422},"The new product(s) and pricing",{"type":441,"content":2327},[2328],{"type":417,"attrs":2329,"content":2330},{"textAlign":59},[2331,2334],{"text":791,"type":422,"marks":2332},[2333],{"type":487},{"text":2335,"type":422}," set to the customer’s token",{"type":441,"content":2337},[2338],{"type":417,"attrs":2339,"content":2340},{"textAlign":59},[2341],{"text":1940,"type":422,"marks":2342},[2343],{"type":487},{"type":417,"attrs":2345,"content":2346},{"textAlign":59},[2347],{"text":2348,"type":422},"For example:",{"type":898,"attrs":2350,"content":2351},{"class":59},[2352],{"text":2353,"type":422},"https:\u002F\u002FYOURSTORE.foxycart.com\u002Fcart?\n  name=Premium+plan&price=40&sub_frequency=1m\n  &sub_token=TOKEN&sub_modify=replace",{"type":417,"attrs":2355,"content":2356},{"textAlign":59},[2357],{"text":2358,"type":422},"When the customer completes checkout, their existing subscription products are replaced with the new ones.",{"type":426,"attrs":2360,"content":2361},{"level":428,"textAlign":59},[2362],{"text":2363,"type":422},"Use cases",{"type":417,"attrs":2365,"content":2366},{"textAlign":59},[2367,2371],{"text":2368,"type":422,"marks":2369},"Plan upgrades and downgrades:",[2370],{"type":605},{"text":2372,"type":422}," Build upgrade and downgrade links for each plan combination. 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