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You'll want your amount to be a whole dollar amount (for example, $20.00) in order to get a successful response.",{"type":328,"attrs":494,"content":495},{"level":330,"textAlign":194},[496],{"text":497,"type":326},"Troubleshooting & Interpreting Response Codes",{"type":321,"attrs":499,"content":500},{"textAlign":194},[501,503,509],{"text":502,"type":326},"See chapter 8 (page 194) from the developer guide PDF at ",{"text":504,"type":326,"marks":505},"https:\u002F\u002Fdemo.myvirtualmerchant.com\u002FVirtualMerchantDemo\u002Fsupportlandingvisitor.do",[506],{"type":468,"attrs":507},{"href":504,"uuid":194,"anchor":194,"target":508,"linktype":25},"_blank",{"text":375,"type":326},{"type":321,"attrs":511,"content":512},{"textAlign":194},[513,515,521],{"text":514,"type":326},"If you get an error “The field Invoice Number (ssl_invoice_number) required but not supplied in the authorization request. (Response Reason Code: 4009)”, please contact ",{"text":516,"type":326,"marks":517},"Elavon Support",[518],{"type":468,"attrs":519},{"href":520,"uuid":194,"anchor":194,"target":508,"linktype":25},"http:\u002F\u002Fwww.elavon.com\u002Fabout\u002Fcontact-us",{"text":522,"type":326}," or FoxyCart Support.",{"type":328,"attrs":524,"content":525},{"level":330,"textAlign":194},[526],{"text":527,"type":326},"Important Notes and Caveats",{"type":328,"attrs":529,"content":530},{"level":455,"textAlign":194},[531],{"text":532,"type":326},"Currency Support",{"type":321,"attrs":534,"content":535},{"textAlign":194},[536],{"text":537,"type":326},"By default, Converge supports a single currency per terminal - either USD or CAD. When configuring your Converge gateway for Foxy, you will specify which currency your terminal is in, which will limit purchases through Converge to this currency.",{"type":321,"attrs":539,"content":540},{"textAlign":194},[541],{"text":542,"type":326},"If you wish to offer multiple different currencies through your Foxy store, you can request the Converge team enable multi-currency support for your terminal. Once this is enabled, and you enable the Multicurrency option within the Foxy Converge configuration, you will then be able to allow customers to purchase in currencies other than your terminal's default option.",[],"Converge is an payment gateway and omnicommerce payment solution that offers businesses the technology and ability to accept credit card payments in-store, online, via mobile, or by mail order \u002F telephone order.",{"type":317,"content":546},[547],{"type":321},"Connect Foxy to Converge (Elavon) for secure payments.","https:\u002F\u002Fwww.elavon.com\u002Fsolutions\u002Fpayment-gateways\u002Fconverge.html","payment_method",{"id":194,"alt":194,"name":16,"focus":194,"title":194,"filename":16,"copyright":194,"fieldtype":18},{"id":553,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":554,"copyright":16,"fieldtype":18,"meta_data":555,"is_external_url":59},213113,"https:\u002F\u002Fa-us.storyblok.com\u002Ff\u002F1001040\u002F609x292\u002F4629863b38\u002Fconverge-elavon-logo-dark.png",{},[557],"efb0ca20-6094-4042-a27b-1f3187cc2176",{"id":194,"alt":194,"name":16,"focus":194,"title":194,"filename":16,"copyright":194,"fieldtype":18},{"id":194,"alt":194,"name":16,"focus":194,"title":194,"filename":16,"copyright":194,"fieldtype":18},{"id":561,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":562,"copyright":16,"fieldtype":18,"meta_data":563,"is_external_url":59},213112,"https:\u002F\u002Fa-us.storyblok.com\u002Ff\u002F1001040\u002F609x292\u002F8634810f3d\u002Fconverge-elavon-logo-color.png",{},{"id":565,"alt":16,"name":16,"focus":16,"title":16,"source":16,"filename":566,"copyright":16,"fieldtype":18,"meta_data":567,"is_external_url":59},213114,"https:\u002F\u002Fa-us.storyblok.com\u002Ff\u002F1001040\u002F609x292\u002F42c799c0c3\u002Fconverge-elavon-logo-light.png",{},{"id":16,"url":16,"linktype":56,"fieldtype":26,"cached_url":16},[],[],"https:\u002F\u002Ffoxy.io\u002Fhelp\u002Fpayment-methods\u002Fconverge-elavon",[],[574,575],"US","CA","converge-elavon","payment-methods\u002Fmethods\u002Fconverge-elavon",-1010,[],3352,"d4150589-1a72-4f08-b082-69ede9538318","2023-08-22T20:27:10.524Z",[],{"html":585,"sections":586,"segments":603},"\u003Cp>Formally named Virtual Merchant\u003C\u002Fp>\u003Csection id=\"setting-up-converge-for-foxycart\" data-title=\"Setting Up Converge for FoxyCart\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"setting-up-converge-for-foxycart\">Setting Up Converge for FoxyCart\u003C\u002Fh2>\u003Col class=\"step step-icon-sm step-dashed step-border-last-0 mt-3\">\u003C\u002Fol>\u003C\u002Fli>\u003Cli>\u003Cp>Save the Converge configuration in your Foxy administration\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Contact Converge merchant support and request that the CVV2 be set as \u003Cem>not required\u003C\u002Fem> for your terminal. This can be done by contacting the SCSS team by email to scss@elavon.com or by phone at 800-377-3962.\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>This is necessary to allow returning customers and subscription payments to process through FoxyCart. FoxyCart will generally require the CSC in all other circumstances.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003Cli>\u003Cp>Contact Converge to let them know you'll be testing some transactions, and make sure that's ok with them.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Test a few transactions.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fsection>\u003Csection id=\"testing\" data-title=\"Testing\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"testing\">Testing\u003C\u002Fh2>\u003C\u002Fsection>\u003Csection id=\"obtaining-a-test-account\" data-title=\"Obtaining a Test Account\" data-title-node=\"H3\">\u003Ch3 data-anchor-id=\"obtaining-a-test-account\">Obtaining a Test Account\u003C\u002Fh3>\u003Cp>Contact Elavon merchant support group at \u003Ca href=\"mailto:sccs@elavon.com\" class=\"\">sccs@elavon.com\u003C\u002Fa> or 1-800-377-3962 option 2 then option 2 to submit your request for a test account. Test accounts are good for 30 days but can be renewed if required.\u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"test-card-numbers\" data-title=\"Test Card Numbers\" data-title-node=\"H3\">\u003Ch3 data-anchor-id=\"test-card-numbers\">Test Card Numbers\u003C\u002Fh3>\u003Cp>When test cards are used, the amount in the “cents” column determines the response you get from the gateway. If you use the proper amount in the cents column, an “APPROVED” response should be returned, and the test transaction should be successful.\u003C\u002Fp>\u003Cp>\u003Ccode class=\"badge bg-soft-danger text-danger\">5472-0633-3333-3330\u003C\u002Fcode> is a good test card number. Use any expiration date in the future. You'll want your amount to be a whole dollar amount (for example, $20.00) in order to get a successful response.\u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"troubleshooting-amp-interpreting-response-codes\" data-title=\"Troubleshooting & Interpreting Response Codes\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"troubleshooting-amp-interpreting-response-codes\">Troubleshooting & Interpreting Response Codes\u003C\u002Fh2>\u003Cp>See chapter 8 (page 194) from the developer guide PDF at \u003Ca href=\"https:\u002F\u002Fdemo.myvirtualmerchant.com\u002FVirtualMerchantDemo\u002Fsupportlandingvisitor.do\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"\">https:\u002F\u002Fdemo.myvirtualmerchant.com\u002FVirtualMerchantDemo\u002Fsupportlandingvisitor.do\u003C\u002Fa>.\u003C\u002Fp>\u003Cp>If you get an error “The field Invoice Number (ssl_invoice_number) required but not supplied in the authorization request. (Response Reason Code: 4009)”, please contact \u003Ca href=\"http:\u002F\u002Fwww.elavon.com\u002Fabout\u002Fcontact-us\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"\">Elavon Support\u003C\u002Fa> or FoxyCart Support.\u003C\u002Fp>\u003C\u002Fsection>\u003Csection id=\"important-notes-and-caveats\" data-title=\"Important Notes and Caveats\" data-title-node=\"H2\">\u003Chr class=\"my-8\" style=\"margin-left: -48px; margin-right: -40vw\">\u003Ch2 data-anchor-id=\"important-notes-and-caveats\">Important Notes and Caveats\u003C\u002Fh2>\u003C\u002Fsection>\u003Csection id=\"currency-support\" data-title=\"Currency Support\" data-title-node=\"H3\">\u003Ch3 data-anchor-id=\"currency-support\">Currency Support\u003C\u002Fh3>\u003Cp>By default, Converge supports a single currency per terminal - either USD or CAD. When configuring your Converge gateway for Foxy, you will specify which currency your terminal is in, which will limit purchases through Converge to this currency.\u003C\u002Fp>\u003Cp>If you wish to offer multiple different currencies through your Foxy store, you can request the Converge team enable multi-currency support for your terminal. Once this is enabled, and you enable the Multicurrency option within the Foxy Converge configuration, you will then be able to allow customers to purchase in currencies other than your terminal's default option.\u003C\u002Fp>\u003C\u002Fsection>",[587,590,592,595,597,599,601],{"id":588,"title":333,"level":589},"setting-up-converge-for-foxycart","H2",{"id":591,"title":452,"level":589},"testing",{"id":593,"title":458,"level":594},"obtaining-a-test-account","H3",{"id":596,"title":477,"level":594},"test-card-numbers",{"id":598,"title":497,"level":589},"troubleshooting-amp-interpreting-response-codes",{"id":600,"title":527,"level":589},"important-notes-and-caveats",{"id":602,"title":532,"level":594},"currency-support",[604],{"type":605,"content":606},"html","\u003Cp>Formally named Virtual Merchant\u003C\u002Fp>\u003Ch2>Setting Up Converge for FoxyCart\u003C\u002Fh2>\u003Col order=\"1\">\u003Cli>\u003Cp>In your FoxyCart admin under payments, select “Converge” in the gateway select box and enter your account details.\u003C\u002Fp>\u003Col order=\"1\">\u003Cli>\u003Cp>When you set up your account, you should have received an email with the required Foxy credentials. Currently, the labels that Converge uses, mapped to the Foxy admin, are: \u003Cem>ssl_merchant_id:–>account id\u003C\u002Fem>, \u003Cem>ssl_user_id:–>user id\u003C\u002Fem>, and \u003Cem>ssl_pin:–>pin\u003C\u002Fem>.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Optionally also configure card verification (to allow you to verify card details when a payment wouldn't otherwise be captured), and specify a “vendor id” if needed.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Configure the default currency as per your Converge terminal's default currency\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>If you have multicurrency (MCC) enabled for your Converge terminal, enable it in the Foxy gateway configuration to allow transactions in different currencies to your default terminal currency.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Enable 3D Secure if that is enabled for your Converge terminal also.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003C\u002Fli>\u003Cli>\u003Cp>Save the Converge configuration in your Foxy administration\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Contact Converge merchant support and request that the CVV2 be set as \u003Cem>not required\u003C\u002Fem> for your terminal. This can be done by contacting the SCSS team by email to scss@elavon.com or by phone at 800-377-3962.\u003C\u002Fp>\u003Cul>\u003Cli>\u003Cp>This is necessary to allow returning customers and subscription payments to process through FoxyCart. FoxyCart will generally require the CSC in all other circumstances.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fli>\u003Cli>\u003Cp>Contact Converge to let them know you'll be testing some transactions, and make sure that's ok with them.\u003C\u002Fp>\u003C\u002Fli>\u003Cli>\u003Cp>Test a few transactions.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Fol>\u003Ch2>Testing\u003C\u002Fh2>\u003Ch3>Obtaining a Test Account\u003C\u002Fh3>\u003Cp>Contact Elavon merchant support group at \u003Ca href=\"mailto:sccs@elavon.com\" class=\"\">sccs@elavon.com\u003C\u002Fa> or 1-800-377-3962 option 2 then option 2 to submit your request for a test account. Test accounts are good for 30 days but can be renewed if required.\u003C\u002Fp>\u003Ch3>Test Card Numbers\u003C\u002Fh3>\u003Cp>When test cards are used, the amount in the “cents” column determines the response you get from the gateway. If you use the proper amount in the cents column, an “APPROVED” response should be returned, and the test transaction should be successful.\u003C\u002Fp>\u003Cp>\u003Ccode class=\"badge bg-soft-danger text-danger\">5472-0633-3333-3330\u003C\u002Fcode> is a good test card number. Use any expiration date in the future. You'll want your amount to be a whole dollar amount (for example, $20.00) in order to get a successful response.\u003C\u002Fp>\u003Ch2>Troubleshooting & Interpreting Response Codes\u003C\u002Fh2>\u003Cp>See chapter 8 (page 194) from the developer guide PDF at \u003Ca href=\"https:\u002F\u002Fdemo.myvirtualmerchant.com\u002FVirtualMerchantDemo\u002Fsupportlandingvisitor.do\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"\">https:\u002F\u002Fdemo.myvirtualmerchant.com\u002FVirtualMerchantDemo\u002Fsupportlandingvisitor.do\u003C\u002Fa>.\u003C\u002Fp>\u003Cp>If you get an error “The field Invoice Number (ssl_invoice_number) required but not supplied in the authorization request. (Response Reason Code: 4009)”, please contact \u003Ca href=\"http:\u002F\u002Fwww.elavon.com\u002Fabout\u002Fcontact-us\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"\">Elavon Support\u003C\u002Fa> or FoxyCart Support.\u003C\u002Fp>\u003Ch2>Important Notes and Caveats\u003C\u002Fh2>\u003Ch3>Currency Support\u003C\u002Fh3>\u003Cp>By default, Converge supports a single currency per terminal - either USD or CAD. When configuring your Converge gateway for Foxy, you will specify which currency your terminal is in, which will limit purchases through Converge to this currency.\u003C\u002Fp>\u003Cp>If you wish to offer multiple different currencies through your Foxy store, you can request the Converge team enable multi-currency support for your terminal. Once this is enabled, and you enable the Multicurrency option within the Foxy Converge configuration, you will then be able to allow customers to purchase in currencies other than your terminal's default option.\u003C\u002Fp>",{"name":608,"created_at":609,"published_at":610,"updated_at":611,"id":612,"uuid":171,"content":613,"slug":172,"full_slug":172,"sort_by_date":194,"position":791,"tag_list":792,"is_startpage":59,"parent_id":194,"meta_data":194,"group_id":793,"first_published_at":794,"release_id":194,"lang":200,"path":194,"alternates":795,"default_full_slug":194,"translated_slugs":194},"Contact","2022-09-23T19:56:58.957Z","2025-05-08T18:24:40.382Z","2025-05-08T18:24:40.392Z",3138,{"seo":614,"_uid":617,"title":618,"action":619,"fields":620,"method":767,"columns":768,"subtitle":782,"component":172,"button_text":788,"submit_title":789,"submit_subtitle":790},{"_uid":615,"title":608,"plugin":616,"description":16},"24ff7574-3bcc-48d2-85b5-e529dfea1cc4","meta-fields","8f54f1da-9d8f-49b2-89e7-840e886491cb","We're here to help.","https:\u002F\u002Fusebasin.com\u002Ff\u002F029f48d65402",[621,626,630,738,741,746,761],{"_uid":622,"name":623,"type":326,"label":624,"options":16,"required":162,"component":625,"placeholder":16},"9a70b226-2036-4f90-a052-b3efa61c5896","name","Name","form___field",{"_uid":627,"name":628,"type":628,"label":629,"options":16,"required":162,"component":625,"placeholder":16},"86ba35be-ff43-4a28-8633-14052a8f6622","email","Email Address",{"_uid":631,"name":632,"type":633,"label":634,"options":635,"required":162,"component":625,"conditions":636,"placeholder":16},"3f827475-492c-4f97-aa1e-2386ac263b6c","topic","select","Topic","Presales, Support, Billing, Partnerships, Order Enquiry, Other",[637,692,702,709,717,725,731],{"_uid":638,"equals":639,"fields":640,"component":691},"e21d97dd-e68e-4fa6-ba97-bc40f3041dde","Order Enquiry",[641],{"_uid":642,"body":643,"type":689,"title":16,"component":690},"b64992bc-6d53-48b8-b7a0-d81e5a062e50",{"type":317,"content":644},[645],{"type":321,"content":646},[647,649,656,658,660,661,666,668,672,680,682,687],{"text":648,"type":326},"We are ",{"text":650,"type":326,"marks":651},"Foxy.io",[652],{"type":468,"attrs":653},{"href":654,"uuid":194,"anchor":194,"custom":655,"target":194,"linktype":25},"http:\u002F\u002FFoxy.io",{},{"text":657,"type":326},", an ecommerce platform powering ecommerce for other merchants. We do not sell products, and are unable to assist with questions about order statuses or refunds for any merchants using our platform. Please contact the merchant you ordered from for assistance. If you’d like to report a store using Foxy for fraudulent practices, please select ‘other’ in the subject.",{"type":659},"hard_break",{"type":659},{"text":662,"type":326,"marks":663},"NOTE:",[664],{"type":665},"bold",{"text":667,"type":326}," We are ",{"text":669,"type":326,"marks":670},"not ",[671],{"type":361},{"text":673,"type":326,"marks":674},"Foxy.in",[675,679],{"type":468,"attrs":676},{"href":677,"uuid":194,"anchor":194,"custom":678,"target":194,"linktype":25},"http:\u002F\u002FFoxy.in",{},{"type":361},{"text":681,"type":326},". 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